From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
When i emailed they were helpful and quick. Everyone i spoke to was kind and helpful. Quick responses and guided me through the issues.
Great experience. Easy process and received my docs within 24 hr
Hi Maylisa,
Thank you for your kind words! We’re honored to serve you. Have a fantastic day!
It was hard for me to take Novi anywhere and I felt lost with out him. Support pets help me turn that around i can take Novi into the store and not have to worry about him i feel more calm when he is by my side.
Hello April,
Your feedback is truly appreciated! We’re so glad we could help. Enjoy the rest of your day!
The test to qualify is nice and quick. Easy to move through. Doctor evaluates and write very nice letter from that
Hi Megan,
Thanks for taking the time to share your positive experience with us. We’re happy you’re satisfied. Have a great day!
Great Experience, super helpful, gave me what I needed to move in!
Hello Colin,
Thank you for your positive feedback! We’re thrilled we could assist you. Wishing you a wonderful day!
No problems getting the documents and the vest.
Vest is way too large for my cat Gabby. Seems to be made for a 12 lb dog and not a cat.
Hello Janet,
Your kind words made our day! Thank you for your trust. Have a fantastic day ahead!
I was watching TV and saw support pets commercial, I immediately took my phone and started investigating what type of services they offer, I have 2 beautiful female Chihuahuas that I like to take everywhere I go because they are my family.
Hello Noemi,
We’re so happy to hear that you’re satisfied! Your feedback is what keeps us going. Have a beautiful day!
Got my paper for my beloved dog amazingly fast………………………………….
Hello Terrel,
We’re so pleased to hear you’re happy with our service! Your feedback keeps us motivated. Have a fantastic day!
Very quick response with approval and with getting the needed documents emailed to me I would definately recemmend
Hello Victoria,
Thank you for your wonderful feedback! We’re honored to be part of your journey. Have a lovely day!
Response time was quick and everyone was extremely helpful
Hello Brittany,
We’re thrilled to hear that you’re satisfied! Your feedback means the world to us. Wishing you a wonderful day!
They have helped me a lot, very supportive.
Gave me advice and help
Hello Ann,
We’re so glad you’re happy with our service! Your feedback truly lifts our spirits. Have a fantastic day!
Amazing experience! Initial documents sent to me quickly, supporting documents sent within a few days when requested. Best experience yet!
Hello Brittany,
Thank you for your kind words! We’re here to support you and your ESA every step of the way. Wishing you a beautiful day!
Fast and easy process. I received my documents 24 hrs after submitting the questionnaire.
Hi Eboni,
Your feedback means so much to us! We’re thrilled we could help. Have a wonderful day ahead!
It's good thank you It's good. I can't really talk, but it's good thank you.
Hello Michael,
Thank you for your encouraging feedback! We’re so glad we could assist you. Wishing you a day filled with positivity!
I had a better experience with another company. The ID card has an expiration date that I did not expect (only 2 years). Then what happens? More money? The vest is very hard and heavy for a 4 lb puppy. Not pleased.
I'm a returning customer and always received outstanding support
Hello JoAnn,
Your feedback truly motivates us! We’re so glad we could help. Have a beautiful day!
I needed something corrected on my documents. They collected additional information from me and were able to make the modification in a timely manner.
Hello Tamara,
Your positive words are deeply appreciated! Thank you for trusting us. Have an amazing day!
I answered all questions and wrote all information about my health and I was approved within 24 hours!
Hello Amanda,
We appreciate your kind feedback and are pleased that you had a positive experience. Have a wonderful day!
All questions were answered and were easy to follow. I had no problems 😊.
Hello Earl,
Thank you for your uplifting words! We’re so glad we could assist you. Wishing you a fantastic day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raven,
It’s wonderful to receive such positive feedback. We’re glad you’re satisfied with our service. Have an amazing day!