From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Received my documents the same day I requested! Was super fast service!
Hello Haylee,
Your feedback means a lot to us! We're so pleased that you found our service valuable. If there's anything more we can do for you, just let us know. Have a great day!
I am so grateful my best friends are able to come anywhere with me
Hello Veronica,
Thank you for your kind feedback! We're glad that our service made a difference for you. If you ever need assistance in the future, we're just a message away. Have a fantastic day!
Very good it kept me from losing my snoopy,he is my baby,love him thank you đź’‹
Hello Pamela,
We truly appreciate your positive review and are happy that our service met your needs. If there’s anything more we can assist you with, just let us know. Enjoy your day!
Easy to follow instructions, all done online, really quick turnaround- great customer support!
Hi Susan,
Your kind words mean a lot to us! We’re so glad to hear that you’re satisfied with our service. If you have any more questions or need help, don’t hesitate to reach out. Have a fantastic day!
It was so easy to complete the application and get the ESA approval with Support pets. Now I can take Zuri everywhere with me :)
Hi there,
Thank you for choosing us! We’re delighted that our service worked well for you. We’re always here if you need further assistance. Have a great day!
I registered 2 pups and was on the assumption that I would receive one for each pup
Just follow the directions and you can't go wrong, it's fast and easy.
Hi Terry,
Thank you for your positive review! We’re thrilled to have been able to assist you. If you need anything else, don’t hesitate to reach out. Enjoy your day!
I'll find out soon if it got approved I need my pet wit me the shelter I'm in doesn't let me have him wit me which is actually stressing me I hope this wor
Thank you for your quick service and supportive information.
Hello Whitney,
Thank you for your support! We’re delighted to hear that our service was helpful to you. Have a lovely day, and take care!
What a wonderful process! Fast and simple would definitely recommend
Hi there,
We're so glad you had a great experience with us! Your feedback truly brightened our day. Wishing you a fantastic day ahead!
Was ordering a new vest, already registered. Too hard to process
No
Hi Tyler, we're sorry for any inconvenience.
We've sent you a private message with details on how to handle your situation.
Was ordering a new vest, already registered. Too hard to process
Very fast and efficient and was easy steps to complete
I will definitely recommend to friends
Hi Crystal,
We're delighted to hear that you're satisfied with our service! Thank you for sharing your experience. Wishing you a day filled with positivity!
This experience was easy and helpful! I was able to use the documents easily for my lease agreement and all fees were waved.
Hello Rosemarie,
Your positive words made our day! Thank you for choosing us. Enjoy your day to the fullest!
When I went to the website to be assessed for becoming a pet support candidate it was easy and went through very quickly. I received my email confirming that I was a good candidate and needed to wait to have my documents to be sent to me by email. The documents arrived at my home less than two weeks. I can now continue to be able to live with my furry babies and not have to send them to a shelter.
Hello Terri,
We're so grateful for your kind feedback! It's wonderful to know we're making a difference. Have an amazing day!
I've been waiting for a couple weeks to get her jacket. I also sent an email inquiring when she needs to wear the jacket. They never got an answer.
It was so easy to create a profile and get my beloved cat signed up and approved!
Hi Abagail,
Thank you for your support! We're thrilled that you're happy with our service. Wishing you a fantastic day!
The process of getting my baby (my dog) registered as a ESA was quick and easy. I'm very satisfied with Support Pets and have recommended them to my friends.
Hello Jennifer,
We're so happy to hear that you had a great experience! Thank you for your feedback. Have a wonderful day ahead!
Received my documents very fast thank you, I was able to get my dog to come with me no issues into my new apartments
Hello Mikael,
Your feedback made our day brighter! Thank you for choosing us. Have a fantastic day!
Fast and easy, but there was a slight mistake on my document where there is a 0 pound cat on there that does not exist.
Hello Danielle,
Thank you for your wonderful feedback! We're glad we could be there for you and your ESA. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tomasa,
Thank you for taking the time to share your experience with us! We're delighted to hear that our service met your expectations. If you have any further questions, we're here to help. Enjoy your day!