From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Took about 5 days not 48 hours like the site says but honestly is retrospect that's still not long at all and I am so happy to have my documents and the support team replied super fast
Amazing customer service who got everything I needed to me very quickly and successfully!
Hello Cassidy,
Your feedback means a lot to us! Support Pets is here to help whenever you need. Have an amazing day!
So fast and I appreciate the emails. Never guessing what's going on
Hello Joseph,
We're happy to know you’re satisfied with Support Pets. Feel free to reach out if you have any questions. Enjoy your day!
It was quick to get my pet certified and the documents were easy to download and see!
Hi Terri,
We're grateful for your kind words! Support Pets is always here if you need assistance. Wishing you a wonderful day!
I don't have any complaints, service was excellent. I received my letter two days after I filled everything out. It was super quick and easy :)
Hi Jessi,
It’s great to hear that you enjoyed our service at Support Pets. We're here if you have any questions. Have a fantastic day ahead!
The staff were very responsive and helpful and made the process less stress-free to complete
Hi Ml,
We're thrilled to know you had a positive experience with Support Pets. Don't hesitate to reach out if you have any questions. Have a wonderful day!
At first I was a little skeptical. I thought it was too easy to be true, but I was wrong! I was referred to Support Pets by a friend so I decided to give it a try. The process was very easy and fast. That really gave me some confidence! And their customer service is very punctual as well. Thank you Support Pets for allowing me to be able to keep my best furry friend close to me wherever I go!
Hi Velvet,
We’re glad to hear that you’re happy with Support Pets. If you need anything, we're always here. Have a great day!
I had to reach out to support 4 times. Each time they were helpful but y'all should fix the problems that i experienced so no future customers even need to contact support
Hello Laura,
We’re really sorry to hear that you had to reach out multiple times. We appreciate your feedback and will work on improving our process to make sure future customers have a smoother experience. Thank you for bringing this to our attention and for your patience.
No, not satisfied. My apartment complex will not except this esa so I have requested a refund and have nor yet heard anything back.
Hello Patricia,
We appreciate your feedback and apologize for the inconvenience. A private message with resolution details has been sent.
I liked the letters that came with the documents for airline travel. I liked her ESA dog tag for her collar. I feel good about taking her into restaurants and stores now with me.
Hello Debra,
We're delighted you had a good experience with Support Pets. If you ever have questions, we're just a message away. Have a great day ahead!
Perfectly easy to be able to get my ESA for my cat! Very happy with it
Hello Natalie,
We’re glad to have been of service to you through Support Pets. If you need us, we’re here. Enjoy your day!
The esa certification was necessary and you made it effortless for me.
Hello Anvesh,
We’re thrilled to hear your positive review! Feel free to contact Support Pets if you need anything. Have a wonderful day!
Too expensive because they keep lumping on additional programs!
Hi Howell,
We're glad to know that you had a positive experience with Support Pets. We're just a message away if you have any questions. Have a fantastic day!
Easy and affordable. Was able to renew in minutes and got my documents shortly after so I could send to my leasing office.
Hi Avery,
We’re so pleased you’re happy with Support Pets. If you need anything, don't hesitate to contact us. Enjoy your day!
I have a very good experience, this give me a chance to go anywhere with my precious baby dog.
Thanks to Support Pets for give me this amazing opportunity.
Hi Gloria,
We're thrilled to have been able to assist you at Support Pets. We're always here if you need anything. Have a wonderful day!
Applied for the esa next day I got approved. Very satisfied and will definitely recommend
Hi Jessica,
We appreciate your feedback and are happy you’re satisfied with Support Pets. Feel free to reach out if you have any questions. Have an amazing day!
Great customer service I recommend this company for any body in need of a support pets
Hello Tamara,
We're so happy to hear that you’re pleased with Support Pets. We're always here if you need us. Have a great day!
Estuvo excelente la verdad en un principio pasé por mucho estrés ya que tuve problema con la compra pero solo mande correo y lo resolvieron
Hola Guadalupe,
¡Gracias por tus palabras tan positivas! En Support Pets estamos aquí para lo que necesites. ¡Que tengas un día increíble!
The process was easy and this paperwork has been so helpful!
Hello Cayley,
We appreciate your kind feedback! If you need assistance, Support Pets is just a message away. Have an excellent day!
Process was smooth and easy. Received approval and documents in a timely manner.
Hello Jeff,
We're so happy to hear that Support Pets could assist you. Don't hesitate to contact us if you need anything. Have a fantastic day!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karissa,
Thank you for the lovely feedback! Support Pets is available anytime if you have questions. Have a great day!