From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Applied for the esa next day I got approved. Very satisfied and will definitely recommend
Great customer service I recommend this company for any body in need of a support pets
Hello Tamara,
We're so happy to hear that you’re pleased with Support Pets. We're always here if you need us. Have a great day!
Estuvo excelente la verdad en un principio pasé por mucho estrés ya que tuve problema con la compra pero solo mande correo y lo resolvieron
Hola Guadalupe,
¡Gracias por tus palabras tan positivas! En Support Pets estamos aquí para lo que necesites. ¡Que tengas un día increíble!
The process was easy and this paperwork has been so helpful!
Hello Cayley,
We appreciate your kind feedback! If you need assistance, Support Pets is just a message away. Have an excellent day!
Process was smooth and easy. Received approval and documents in a timely manner.
Hello Jeff,
We're so happy to hear that Support Pets could assist you. Don't hesitate to contact us if you need anything. Have a fantastic day!
My only issue was that the vest that was sent was too small, even after adjustment. My dog only weighed 51/2 lbs at the vet clinic and that was on7/19 for her checkup. I used the Weight chart given on the web site which said to get her an xxs. When it came in would not fit around her waist. I did go online and order another vest and size. Will be traveling with her mid September and hope it arrives on time
Hi Teresa,
We’re delighted to know you had a positive experience with Support Pets. We're just a message away if you need us. Wishing you a great day!
We were moving to and different rental house. Marshall my dachshund, is my my constant companion. I didn't know how were gonna afford him staying with us. So I went searching. ESA was an answered prayer! Now we all are settling into our new place with Marshall by my side!
Hi Judy,
We're pleased you enjoyed our service at Support Pets. If you have any questions, we're here to help. Have a lovely day!
So far everything has worked well, now I'm waiting for the vest.
Hello Camilo,
We're thrilled to know that you’re happy with Support Pets. We're always here if you need anything. Have a wonderful day!
Super awesome experience. I payed far less than what I would've had to pay for the apartment I live in for my dog.
HI Ryan,
We’re happy to hear that you had a good experience with Support Pets. Don’t hesitate to reach out if you need us. Enjoy your day!
I was very impressed with the way things went. Everything was on board ready to go. I had any questions I had a number to call.
Hello Kathy,
We’re so glad you had a positive experience! Support Pets is here to help with any questions you might have. Enjoy your day!
The process online was super smooth, got all the documents within a week and the vest within 2 weeks
Hello Mario,
We're grateful for your positive feedback! Support Pets is here whenever you need us. Have a great day ahead!
It,s great that I can take zion where I g0.I don,t have. To worry. About him.
Hi Celia,
We're so pleased you had a positive experience with Support Pets. We're here if you have any questions. Wishing you a wonderful day!
I've had esa for a year now. Last year was a mess with my landlord trying to say my esa was not good enough! But I contacted legal aid and got my pet deposit back! Thankfully. This time when we reordered her esa we got all the extra stuff to help us prove she is a esa pet.
Hello Amber,
We’re delighted to hear that you’re satisfied with Support Pets. If you need anything, just let us know. Have a fantastic day!
It told me it was going to be $99 and charged me $299 and they fixed it in a very timely manner.
Hi Jessica,
We’re so glad you had a positive experience! Support Pets is here to help with any questions you might have. Enjoy your day!
It told me it was going to be $99 and charged me $299
Quick and easy. My Daisy has been my saving grace! Haven't received anything on my order consisting of her vest, tag, etc….
Hi Chris,
We’re sorry for any inconvenience caused. A private message with steps to resolve the issue has been sent. Thank you for your feedback.
Everything was very simple and quick. I was very happy at how quck and easy it was. I ordered a genius tag and never recieved it. I was very disappointed.
Hello Mallisa,
We appreciate your comments and regret any trouble caused. Please check your private messages for details on how to fix this.
Very easy process and happy I was able to certify 2 docs at one time
Hi Janalyn,
We're happy to know you’re pleased with Support Pets. Feel free to reach out if you need us. Have a great day ahead!
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Hi Carlos,
Thank you for the 5 stars! If you ever need anything, don’t hesitate to contact us!
Amazing and easy to navigate website and response time so fast
Hi Margie,
We're so glad you enjoyed our service at Support Pets. If you have any questions, we’re here to help. Wishing you a great day!
THey took awhile but all my document was received in 48 hours
Hi Kevin,
We're pleased to know that you’re happy with Support Pets. We're here whenever you need us. Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
We appreciate your feedback and are happy you’re satisfied with Support Pets. Feel free to reach out if you have any questions. Have an amazing day!