From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Everything went swiftly and was explained thoroughly. Documents were sent expeditiously as promised.
Hello Nicole,
Your feedback is truly appreciated, and we’re glad to know Support Pets was helpful. Feel free to contact us anytime if you need further assistance. Enjoy your day!
Really thorough for my support pet! I only need Kylie to keep my anxiety down while I sleep when my husband travels. Support pets made it easy to be heard and get additional documents
Hi Courtney,
It’s wonderful to hear that you’re satisfied with our service. At Support Pets, we’re here for you whenever you need us. Have a lovely day!
Best services for my dog and cat. Now I can say they are secured.
Hello Hector,
We’re so glad you had a positive experience with Support Pets. Should you need any more help or have any questions, we’re always here to assist. Have a wonderful day!
Good, simple and easy. Official certification for my dogs. Not only do they really matter to me they help me. Now a days, nobody lets you keep them the ones that matter to you.
Hi Michelle,
Thank you for your kind words! We’re happy to hear Support Pets met your needs. If you need further support, feel free to reach out to us anytime. Have a great day!
Positive experience, thank for your help. Less than 48 hours my pet became an emotional support pet.
Hello Claudia,
We appreciate your feedback and are pleased to know that Support Pets was able to assist you. If you need anything else, we’re just a message away. Have a fantastic day!
Fast results and great support team. Would definitely recommend.
Hello Isabella,
Your positive feedback is greatly valued, and we’re glad to hear you’re satisfied with Support Pets. Reach out anytime if you need further assistance. Have a great day!
This was far more easy than I thought it would be. Hopefully the renewal process will be as easy and reasonably priced.
Hello Lori,
Thank you for sharing your experience with us. We’re thrilled to hear that Support Pets was able to help. If you need any more support, we’re always here. Enjoy your day!
I can't believe how fast I received the ESA paperwork! Now just waiting for her doggy tag
Getting approved was easy, quick and thorough. Can't wait to get my dogs harness and paper documents
Hello Melissa,
We’re excited to hear that you had a great experience with Support Pets. Should you need anything else in the future, don’t hesitate to get in touch. Wishing you a wonderful day!
Really quick and efficient! Had some mistakes to correct after documents were completed and they were super helpful and quick about fixing them, although it was completely an error on my part.
Friendly customer service as well!
Hello Patricia,
Your positive review means a lot to us. We’re glad Support Pets was able to help. If you need further support, we’re always here for you. Have a lovely day!
It was a painless process of registering which helped me in this time of stresssful life
Hello Courtney,
Thank you for your wonderful feedback! We’re delighted that Support Pets could be of assistance. If you need anything else, feel free to reach out. Wishing you a great day!
They are very fast answering question, emails. They are very polite and great customer service.
Hello Maribel,
We’re so happy to hear that Support Pets made a positive impact. If you have any future needs or questions, don’t hesitate to contact us. Have a fantastic day!
It was a bit confusing and I wish it had more information to give employers
Within the entire service, it is worth highlighting that what I liked most was how fast the process was done and how quickly the documents arrived. It was even in less than 24 hours and perfect for any eventuality.
Hi Daniela,
We appreciate your kind words and are thrilled that you had a positive experience with Support Pets. If there’s anything more we can assist with, please let us know. Enjoy your day!
It was very quick, easy and thorough. I'm very satisfied.Thank you so much.
Awesome I'm so grateful for the help I feel much better being able to have my pet with at all times
Hello Eric,
Thank you for the great feedback! It’s wonderful to hear that Support Pets met your needs. We’re here anytime you need further assistance. Have a wonderful day!
The one thing I didn't like about my experience was support is that I had nobody to talk to on the phone. It was no live representation to represent The company and I don't feel like the website is beginner friendly but I did receive my stuff. I just hope they don't have to contact them away for email or text message.
Hello Debbie,
Thank you for sharing your feedback with us. We're glad to hear that you received your ESA letter. We understand that having live phone support can make things easier for some customers, and we appreciate your thoughts on that. We’re always looking for ways to improve, including making our website more user-friendly for everyone.
Have a great day!
Excelente servicio muy rapido y seguro atencion inmediata lo recomiendo
Hola Cindy,
¡Gracias por tus comentarios positivos! Nos alegra saber que Support Pets cumplió con tus expectativas. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros. ¡Que tengas un excelente dÃa!
I'm satisfied with the service, but I can't follow my purchase of the vest.
Hi Ernesto,
Thank you for your feedback! We're glad to hear you're satisfied with our service. For assistance with tracking your vest purchase, please reach out to our customer support team, we've sent you a private message with more details.
Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joshua,
We’re delighted to hear you had a great experience with Support Pets. If you need anything else, don’t hesitate to reach out. Wishing you a fantastic day!