From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Process was quick and easy! No idea how much I appreciate it!
Still waiting on my other invoice to be sent concerning the vest I ordered.
It was taken off my debit card $37.00.
Thanks
Hello Karla,
We apologize for the inconvenience regarding your invoice and the confirmation order for the vest/tag. It sounds like there may have been an issue with the processing of your order.
Please reach out to our customer support team, we've sent you a private message with more details.
Thank you for your patience and for bringing this to our attention. We appreciate your understanding.
Me siento muy complacido con las atenciones recibidas, me comunique con soporte, para indagar si la solicitud era válida para mi esposa también, pero ella tuvo que solicitar una aparte. Pero me siento muy complacido por el tiempo de respuesta a las solicitudes de ambos. 👏👏🎊🎉🎊🎉💖
Hola Julio,
¡Gracias por tu comentario! Nos alegra saber que estás satisfecho con el servicio y el tiempo de respuesta. Lamentamos cualquier inconveniente con la solicitud para tu esposa, pero estamos aquí para ayudar en todo lo que necesiten. Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos. ¡Estamos a tu disposición!
Excelente tiempo en respuesta, la explicación son muy claras y sin trava. Excelente servicio, gracias a todo el equipo, bendiciones en abundancia 🙌🙏🙌
Very happy and helpful. Going to put my pup into therapy course soon. I'm glad i found this online I felt so lost.
Hi Angela,
We appreciate your kind words and are happy that Support Pets could assist you! Feel free to reach out if you need anything. Have a fantastic day!
Very easy step by step experience for those who are unsure of where to go with confidence to obtain support and documents
Hello Leah,
Your positive feedback brightened our day! We’re so happy to help, and Support Pets is here whenever you need us. Have a wonderful day!
I love my pet and love the convenience this service offered me to help keep him with me
Smooth fast and overall good experience
Didnt have to do all that much beside answere a few questions
Hello Sebastien,
Thank you for the positive feedback! Support Pets is here for you whenever you need us, so don't hesitate to reach out. Have a wonderful day!
It was prompt and I'm happy. I received my documents on time and I am glad I chose this site.
Hello Jennifer,
We’re thrilled that you had a great experience with Support Pets! We’re always here if you need assistance. Wishing you a fantastic day ahead!
I have had to have a cat with me all of my life. Now I will be able to take a short vacation and take her with. My current cat is 12 years old.
Hello Leanne,
Thank you so much for your kind feedback! We're here for you anytime at Support Pets. Have an amazing day!
Grateful to have ran across support pets. Very easy process
Hi Bri,
We appreciate your wonderful feedback! Support Pets is always here to help, so feel free to reach out if you need anything. Have a lovely day!
Tuve que mandar muchos correos y se demoro mucho en llegar los documentos.
Hola Maritza,
Gracias por compartir tu experiencia. Lamentamos mucho los inconvenientes que has tenido. Te recomendamos ponerte en contacto con nuestro equipo de atención al cliente.
Te hemos enviado un mensaje privado con más detalles.
Que tengas un buen día.
I was pleased to receive my support documents in less than 24 hours, but even after three weeks I have not received my certificate or identification card.
Hi Jenniffer,
We’re glad to hear you received your support documents quickly! We apologize for the delay in receiving your certificate and identification card. Please reach out to our customer support team, we've sent you a provate messahe with detailed information.
Thank you for your patience!
I'm happy to have received the service to deliver comfort and peace as my pet does.
Hi Taronda,
We’re delighted to hear you’re happy with Support Pets! If you need any further assistance, we’re here for you. Have a fantastic day!
It was nice and easy. I'm thankful I found a legit website to get my 2 cats this.
Hello Cassanra,
Thank you for your wonderful feedback! We’re glad Support Pets could assist you. Feel free to reach out to us anytime. Have a lovely day!
Great experience of my life I'm happy that I can bring my dog and and everyone with my she really help me out with my depression and stress I don't know where I be without her
Hi Kandice,
We appreciate your positive feedback! It’s great to hear you had a good experience with Support Pets. We’re here for you whenever you need us. Have a wonderful day!
In the hustle and bustle of life, my pet is like a warm ray of sunshine, bringing me comfort and helping me alleviate stress and anxiety.
My furry companion, a cat named douzai, has a magical way of making me feel better. Whenever I come home after a long day, she is there to greet me with a soft meow and a gentle rub against my leg. Her presence immediately calms my frazzled nerves. As I sit on the couch, she curls up in my lap, purring contentedly. The rhythmic sound of her purring is like a lullaby, soothing my tired soul.
Douzai also helps me reduce stress by simply being herself. Watching her play with a toy or chase a sunbeam can bring a smile to my face and take my mind off the worries of the day. When I'm feeling down or anxious, she seems to sense it and will come closer, offering her unconditional love and support.
Hi Xiao,
Thanks for your feedback and thank you for sharing such a heartwarming story about Douzai! It's wonderful to hear how your feline friend provides you with comfort and helps alleviate stress and anxiety. Pets like Douzai can make a big difference in our lives, and it's clear she plays a special role in yours.
Have a nice day!
Got what I needed to be able to be happy with my dog at home thank you
Hello Jaylean,
Thank you so much for your kind feedback! We’re thrilled to know Support Pets could help. Don’t hesitate to contact us if you need anything. Have a great day!
I submitted my payment and request at night while laying in bed. By the time i woke up i had been approved and my documents had been signed and sent to me to download. I was so hesitant cause everything I read everywhere and so many people say that any site offering ESA online is a scam and so far they seem to be legit.
Hello Heather,
We’re so happy to hear you had a great experience with Support Pets! If you have any more questions or need assistance, feel free to reach out. Have a fantastic day!
The approval time was very quick and it was nice to have a in-state doctor review my case.
Hello Aaron,
Your kind words mean a lot to us! We’re delighted that Support Pets could help you. We’re here anytime you need us. Wishing you a great day!
Es rápido, efectivo y seguro. Mi mascota está protegida y puedo llevarlo donde sea sin ningún problema.
Hola Francis,
¡Nos alegra mucho que hayas tenido una excelente experiencia con Support Pets! Estamos aquí para lo que necesites. ¡Te deseamos un día increíble!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valeria,
Your kind feedback is greatly appreciated! We’re so glad Support Pets could be of assistance. Reach out anytime you need us. Have a lovely day!