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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything was fast and easy to understand. All questions were answered.
I had a great experience with registering my pet for ESA. Everything was fast and easy to do.
Hi David!
We're so happy to hear that you had a great experience and found the process fast and easy! Thank you for trusting us, and if you ever need anything, we're here to help!
My experience with support pets is wonderful, they are respond back to you with answers very quickly. Also make sure you & ur furry babies are living at home comfortably without any worries.
Hello Anesti!
We're so happy to hear that you've had a phenomenal experience with Support Pets! Ensuring you and your furry companions can live comfortably without worry is what we strive for. Thank you for being with us for two years—we truly appreciate your trust and loyalty! If you ever need anything, we're here to help!
It's difficult to navigate the site. I ended up order my accessories on three separate orders.
Hi there Lorene!
We appreciate your feedback and are sorry to hear that navigating the site was difficult for you. We’re always looking for ways to improve the experience for our customers. If you need any assistance with your orders, please feel free to reach out to our customer support team—we’re happy to help!
It was easy to manage easy to navigate and I'm very appreciative of the service!
Hello Jackson!
We're so glad to hear that you had an easy and smooth experience! Thank you for trusting us, and we truly appreciate your kind words. If you ever need anything, we're here to help!
My landlord gave me 10 days to get rid of my dog and this helped wonders! Thanks so much!
Hello Autumn,
Our pleasure! We’re so glad to hear that our service has been helpful to you.
Thank you. This far, I'm satisfied with the documents. This will help with a possible landlord issues.
Hello Heidi,
Our pleasure! Your positive experience is exactly what we strive for every day.
Fast, efficient service. I was very pleased with the service.
Hello Dorothy,
Our pleasure! Knowing we’ve made a difference makes our work even more meaningful.
Documents came quick! Excited to start my life with my service pet!
Hello Patrick,
Our pleasure! Your feedback keeps us motivated to continue improving.
This company is awesome. Everything got submitted and approved really quickly, they give you everything you need to make sure you and your pets are good and are documented properly for anything that comes up
Hello Jordin,
Our pleasure! Seeing your appreciation makes all our hard work worthwhile.
Good and reasonable prices very easy and understanding did take long
Hello Kairiel,
Our pleasure! We love knowing that our service is adding value to your experience.
Very quick and easy process. I would recommend to my family if they ever need a ESA.
Hello Christopher,
Our pleasure! Your support inspires us to keep pushing forward.
The constant attempts of up selling were frustrating. Otherwise the process was simple and direct.
Hello Kristine,
We’re so glad you found the process simple and direct! 😊🐾 Your feedback is truly appreciated, and we understand that too many upsell offers can feel overwhelming.
Our goal is to provide the best options for each individual, but we also want to ensure the experience is smooth and hassle-free. We’ll take your feedback into account as we continue to improve the process.
If there’s anything else we can do to make things better for you, feel free to reach out. We truly appreciate your support!
Everything was simple and easy to navigate and was able to get everything needed.
Hello Sean,
Our pleasure! We’re always happy to help make your journey smoother.
My daughter has used you and recommended the company. No complaints
I am very pleased that I made this decision. It will help me and my dog I am so glad that people care cannot wait until I get Jack's vest and tags and papers. You all are a godsend. Thank you so much from Kathy and Jack
Hello Kathy,
Our pleasure! Your trust in our service is something we truly value.
Quick and easy. I got my documents sooner than expected. Thank you
Hello Tiffani,
Our pleasure! We appreciate your feedback and are here to continue supporting you.
Was a very good experience, quick and easy. Looking forward to having her with me at all times
Hello Michael,
Our pleasure! It’s fulfilling to know that we’ve contributed to your success.
So far so good can't wait for my cat to come with me everywhere I go
Awesome! Thanks for your review and support!
Enjoy the best times with your ESA!
Very easy to obtain. Very helpful in making sure my building doesn't deny my pet
Hello Klara,
Our pleasure! Your kind words mean a lot to us and keep us going.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Jalen!
We're so glad to hear that you had a fast and easy experience! It's great that all your questions were answered and that your doctor referred you. Thank you for trusting us, and if you ever need anything, we're here to help!