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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This service has saved hundreds of dollars to keep our furry friend with us.
This service helped me keep my fur babies after I had to move into a community that considered my dog a restricted breed.
Hello Vonyetta,
Our pleasure! Knowing we’ve made things easier for you is incredibly rewarding.
My experience with answering all the questions was successful, but now only have to print it out!
Hello Ernest,
Our pleasure! We value your feedback and look forward to serving you again.
Everything was smooth and very pleasant. A lot of pushing for other supplies, but other than they it was great.
Hello Jonathan,
Our pleasure! We appreciate your trust and look forward to serving you again.
It was very easy to follow each step, I am very happy and I recommend it a lot.
Hi Grecia,
Our pleasure! Your satisfaction is what drives us to keep delivering excellence.
This was my third year getting my dogs an ESA certification. The renewal process is fast and easy
Hello Michael,
Our pleasure! We’re always happy to assist in any way we can.
Wish it was for longer than a year. Can't afford to do this EVERY year
Hello Margot,
We completely understand that renewing an ESA letter every year can feel like an added expense, and we appreciate your feedback. ESA letters are valid for one year because landlords and housing providers typically require updated documentation to ensure ongoing eligibility.
Because it could be a matter of life or tragedy with out this service and products as well
Hi Lisa,
Our pleasure! Your positive feedback keeps us inspired every day.
Simple and easy to use, for the technically challenged. Grateful.
Hello Deniece,
Our pleasure! We’re committed to providing the best experience possible.
The process was very easy.
It was very easy to navigate through the website
Hello Jennine,
Our pleasure! It’s a privilege to serve you and be a part of your journey.
It's quick and convenient. It helped me to get the process done.
Hello Xiangyu,
Our pleasure! We’re always working to provide an exceptional experience.
The process was quick and easy. Customer service is great!
Hi Edward!
We're so happy to hear that you had a quick and easy experience! Thank you for your kind words about our customer service. If you ever need anything, we're here to help!
I love this website helped me out so much. The only thing is I wish the training and the gear for your esa was included with no extra cost.
Hi there Erica!
We're so glad to hear that our service helped you! We appreciate your feedback about the training and gear. While those are available as optional add-ons, we always strive to offer the best options for everyone’s needs. If you ever have any questions or need assistance, we’re here to help!
I have wanted to document Lulu as my ESA ever since I was diagnosed with Mild Cognitive Impairment a year ago. She helps calm my anxiety and stress. The step-by-step process was easy for me to follow and complete.
Hi Vicki!
We're so glad to hear that the process was quick and easy for you! Lulu sounds like a wonderful source of comfort and support, and we're happy you were able to get the documentation you needed. If you ever have any questions or need assistance, we're here to help! Wishing you and Lulu all the best!
It was quick and easy, plus affordable. I appreciate the fast service as well.
Hello Amber!
We're so glad to hear that you had a quick, easy, and affordable experience! A big thank you to your friend for the recommendation. If you ever need anything, we're here to help!
Very simple process and fast turn around time with lots of communication
Hi Cyprianna!
We're so glad to hear that you found the process simple and efficient! Clear communication and a quick turnaround are what we strive for. If you ever need anything, we're here to help!
Easy to navigate site that gets you the ESA documents quickly. Also provides 24/7 support
Hi there Mary!
We're so happy to hear that you had another great experience with us! Thank you for trusting us again and for your kind words. If you ever need anything, we're always here to help!
All I had to was to answer questions in a short profile survey. Support Pets did all the rest. They kept me updated throughout the process.
Hello Robert!
We're so glad to hear that the process was easy for you and that Hawk is now certified as an Emotional Support Animal! Keeping you informed every step of the way is important to us. Thank you for trusting us, and if you ever need anything, we're here to help!
I was 24 hrs away from traveling & was able to receive everything very timely & quickly. Thank you so much.
Hi Jamie!
We're so glad we could provide you with everything you needed in time for your travels! Thank you for trusting us, and we truly appreciate your kind words. Wishing you safe and stress-free travels!
I was only allowed to register 2 of my 3 cats. I only received one tag and and one harness. I was also charged $386 for the second cat. I've tried contacting the customer service department with no response. I feel as if I was ripped off by your company.
Hello Dorothy!
We're sorry to hear about your experience. For any billing concerns or issues with your order, please reach out to our **customer support team** for assistance:
📩 **info@supportpets.com** (response within 48 hours)
💬 **Live chat available at [supportpets.com](https://www.supportpets.com)**
They will be happy to review your order and help resolve any concerns. Thank you for reaching out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tykeysha,
Our pleasure! Your experience matters, and we’re so glad to be a part of it.