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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Going through the process of being qualified and approved was sooooo easy. Great for those who are crunched on time
It was very easy to do and I had no problems whatsoever. My experience with filling out the paperwork went great
Hi Doris,
Our pleasure! We appreciate the opportunity to serve you and be part of your success.
My experience has been great except for lack of transparency in the cost. I had no idea I was being charged over $100 until I saw it come out of my account. That was a bit disappointing.
Hello Jaclyn!
We're glad to hear that you had an easy and fast experience, but we’re sorry for any confusion regarding the pricing. Transparency is important to us, and we appreciate your feedback. If you have any concerns or need further clarification, please reach out to our customer support team—we’re happy to help!
Thank you so much for the help. I can't wait for the certification.
Hello Bryan!
It is our pleasure! We're so glad we could assist you, and we hope everything goes smoothly with your certification. If you ever need anything, we're here to help!
Over all good, easy to fill, I'd like to have a bundle so I don't have to be purchasing everything individually tho
Hi Pablo!
We're glad to hear you had an easy and quick experience! We appreciate your feedback about bundling options and will pass it along to our team. Thank you for choosing us, and if you ever need anything, we're here to help!
Very easy and smooth process. The turnaround time was prompt and under 24 hours to get certified.
Hi there Eduardo!
We're so glad to hear that you had a hassle-free and smooth experience! Quick turnaround time is something we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
It was fast, quick, and easy. I could print off documents that I needed so would not have wait for a certificate.
Hello Sharon!
We're so happy to hear that you had a fast and easy experience! Having instant access to your documents makes things so much more convenient. Thank you for trusting us, and if you ever need anything, we're here to help!
I needed this done asap and they came through almost the same day! A little pricey- but what isn't now? Overall, it was a wonderful experience. I would recommend to family/ friends in the future.
Hello Sarah!
We're so glad we could provide the fast service you needed! We understand that costs can add up, and we truly appreciate your trust in us. Thank you for your kind words and for recommending us to your family and friends. If you ever need anything, we're here to help!
They was fast and everything was right. I would tell others to go through this doctor
Hi Richard!
We're so happy to hear that you had a great experience and that everything was done quickly and correctly! Thank you for recommending us, and if you ever need anything, we're here to help!
I appreciate the amazing customer service. Thank you for helping us folks with disabilities. Our animals are our lives!
Hi there Crystal!
We're so glad to hear that you had a great experience and felt supported! Your animals truly make a difference, and we're happy we could help. A big thank you to your friend for the recommendation, and if you ever need anything, we're here for you!
I got my ESA approval in record time! Quick and easy definitely would recommend to others
Hi Sebastian!
We're so happy to hear that you had a quick and easy experience! Thank you for trusting us and for recommending our service. If you ever need anything, we're here to help!
Quick and easy process. The process was so simple and when I had questions the response time was so fast.
Hello Jeanelle!
We're so happy to hear that you had a smooth and easy experience! It's wonderful that your dog provides you with so much comfort and support. We're glad our team was able to assist you quickly and answer your questions. Thank you for trusting us, and if you ever need anything, we're here to help!
I am cancer patient, I need this fixed I have not received any confirmation that u received or how your going yo fix this! Plz help! Wrong dog type on my letter
Hi Karen!
We're very sorry to hear about your experience and understand how important this is for you. For assistance with correcting your ESA letter, please reach out to our **customer support team**:
📩 info@supportpets.com (response within 48 hours)
💬 Live chat available at https://www.supportpets.com
They will be able to review your request and make the necessary corrections as quickly as possible. We truly appreciate your patience and are here to help!
Was very quick and easy. By far recommend to anybody who needs to get their dog ESA'd
Loved this service and would use again. Very fast and responsive within 24 hours
Hi there Ariana!
We're so glad to hear that you had a great experience and found the service fast and responsive! Thank you for trusting us, and we appreciate your kind words. If you ever need anything in the future, we're here to help!
Very fast service to receive documentation once application was filled out and reviewed. I was surprised how fast application part about my little dog was
Hello Karen!
We're so glad to hear that you had a fast and smooth experience! Making the process quick and easy is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
Quick and easy and felt very comfortable telling them my issues!
Hi there Megan!
We're so happy to hear that you had a quick and easy experience and felt comfortable throughout the process! Thank you for trusting us, and if you ever need anything, we're here to help!
Excelente servicio por parte del equipo de support pets, solo espero que lleguen mis cosas
Hola Karly!
¡Nos alegra mucho saber que tuviste una experiencia fácil y rápida con nuestro equipo! Tu satisfacción es nuestra prioridad. Si necesitas información sobre el estado de tu envÃo, no dudes en contactar a nuestro equipo de atención al cliente. ¡Gracias por confiar en nosotros!
Absolutely amazing service! I got all my documents writing 48 hours and it was all flawless! Thank you again!
Hi there Jody!
We're so happy to hear that you had an amazing experience and received your documents so quickly! Thank you for trusting us and for your kind words. If you ever need anything, we're here to help!
If I knew it was this easy I would've don a long time ago. Now my pup gets to come with me everywhere. This in return keeps me more calm when the human species angers me.
Hello Brian!
We're so glad to hear that the process was easy for you and that your pup can now provide the support you need! Having your companion by your side can make such a difference in everyday life. If you ever need anything, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katelyn,
Our pleasure! Knowing we’ve provided value makes our work so fulfilling.