Overview
Support Pets has a rating of 4.7 stars from 12,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It only took me minutes to apply for my documents and accessories. I have kept my packet updated for several. It is also the way to prove ownership.
It wasn't too bad but it takes forever to get a response from the management team, but I haven't used anything else it's kinda just a 107 purchase.
Very fast turn around to receive documents. I can't wait to receive vest and tags
Hello Dulce,
Your kind words mean so much to us! Thank you for sharing your experience, and have an amazing day ahead!
It was an easy simple process that's helped me get the things necessary for my dog. This paperwork will help me in all the places I have trouble with when I am over stressed out with anxiety!
Hi Amiyah,
Thank you for your kind words and for trusting Support Pets. We’re here whenever you need us. Wishing you a wonderful day!
Very easy to complete and very thorough process. Asked questions I didn't think that would matter but it's also important so I like that.
Hi Leandra,
We truly appreciate your kind words! It’s our goal to provide the best service possible. Thank you for choosing us!
The process was longer then the 24 - 48 hour, but with help of the customer service team I was able to get my documents
Hi Yareli,
Thank you for your feedback! We’re sorry the process took longer than expected, but we’re glad our customer service team could assist you in getting your documents. We appreciate your patience and are happy to hear some team members were especially helpful. If there’s anything else we can do, don’t hesitate to reach out. 🐾😊
I greatly appreciate the great customer service. Your assistance in expediting our needs have been amazing.
Hi Enrique,
We’re so glad you enjoyed our service. Your support keeps us inspired. Wishing you a fantastic day ahead.
It was very easy and convenient going through the whole process, I recommend this to any owner that cares for their companion
Hello Selene,
Thank you for your thoughtful feedback. It’s always a pleasure to serve you. Have an amazing day.
Got all of my documents within 24 hours. Very quick and easy experience
Hi Sierra,
We’re so happy to hear about your positive experience! Thank you for trusting us, and have an amazing day!
Still evaluating the current situation I'm in and what to fo
Hi Kellie,
Take your time—these decisions are important, and it’s perfectly okay to evaluate your situation before moving forward. 🐾✨
If there’s anything we can do to clarify information or assist with your questions, feel free to reach out to our support team at info@supportpets.com.
Getting the paperwork was good but wanted a call back to ask questions and never got.
Hi Tanya,
We’re sorry to hear you didn’t receive a callback—that’s understandably frustrating, especially when you have important questions.
Currently, our primary support channel is through email at info@supportpets.com, where our team is available to assist with any concerns or questions you may have.
Please don’t hesitate to reach out via email, and we’ll do our best to provide the answers and assistance you need. We appreciate your patience and understanding! 🐶❤️✨
My experience was fine. No suggestions to be made that I know of
Hi Vanessa,
Thank you for sharing your experience! 🐾✨ We’re happy to hear everything went smoothly for you. If you ever have questions or need assistance in the future, feel free to reach out—we’re here to help. 😊🐶❤️
Every step was explained and easy as pie. I would definitely do it again. Thank you Support Pets.
Hello George,
We’re so happy to know you had a great experience! Thank you for your kind review, and have an awesome day!
Company is very good with making sure everything is perfect for the client as possible.
Hi Ilia,
Your positive feedback keeps us motivated! Thank you for sharing your experience, and have a fantastic day!
Very easy! Such a lifesaver, opened up a world of possibilities for our living situation in a small town!
So grateful for Support Pets! They made it possible for my dogs to be with me to give the emotional support I need!
Hi Peggy,
Your kind words mean the world to us! Thank you for letting Support Pets be a part of your journey. Wishing you a day full of happiness and success!
Came within a couple days easy access and easy informant pleased
Hi Jonathan,
Thank you so much for your thoughtful feedback! We’re so glad to have made a difference. Have a great day!
I can enter anywhere without problems And it's very very good
Hello Miriam,
Your support keeps us motivated! Thank you for your kind words, and have a fantastic day ahead!
Process was very easy and quick and we were able to keep our pet at our apartment complex.
Hello Daniele,
We’re so glad to hear about your great experience! Thank you for your support, and have a fantastic day!
I haven't gotten my vet and the other stuff in the package, the actual piece of paper that came in the package as well as the vest, the ID card, etc.
Hi there!
We’re so sorry to hear about this inconvenience!
Please know that our customer support team is available 24 hours to assist you and resolve this issue as quickly as possible. You can reach us at:
📩 info@supportpets.com (response within 48 hours)
💬 Chat: Available on supportpets.com
Thank you for your patience—we’re here to make sure you receive everything you need!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alaina,
Thank you for sharing your feedback. We’re glad the process wasn’t too difficult for you, but we apologize for any delays in receiving responses from our management team. We’re working hard to improve our response times to ensure a smoother experience for all our customers.
We've sent you a private message with further details.