Overview
Support Pets has a rating of 4.7 stars from 12,956 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I'm so happy to receive my documents for my fur babies! And now I can travel and see the world with my little support group.
Thank you very much easy and convenient. Take my dog everywhere.
Hello Patricia,
Your feedback brightened our day! Thank you for trusting us, and have an awesome day!
Wonderful customer service on time with getting documents
Hi Shelia,
Thank you so much for your kind words! We’re so glad you had a great experience. Have a wonderful day!
Everything went smoothly. All I did was full out some questions and wanted to renew my dogs esa
Hello Marshal,
That's amazing to hear! We're so glad everything went smoothly for you and that renewing your dog's ESA was an easy process. If you ever need anything else or have questions in the future, we're always here to help. Wishing you and your furry companion all the best!
Easy process and very responsive! I got my ESA documents within 24 hours
Hello Forrest,
We’re thrilled to hear you had a positive experience! Thank you for your support, and have an awesome day!
Results came in super fast, the walk through everything was very simple
Hello John,
Your kind feedback truly made us smile! Thank you for your support, and have an amazing day ahead!
Great. Excellent. Money saver. Loved this service. And website.
Hi Stephanie,
Thank you for sharing your experience! It’s always a pleasure to hear from satisfied customers. Have a lovely day!
Everything went well and within a good time frame. So happy I chose you.
Hello Brenda,
Your thoughtful feedback inspires us every day! Thank you for your support, and have a fantastic day!
Thank you so much for helping me out. This letter just helped me not to get kick out of my apartment,and be out in the street with my dog and kids.
Hi there! You’re very welcome! We’re so glad we could help during such a challenging time. Knowing you and your family can stay together with your dog means the world to us.
Enjoy it to the fullest!
If you need anything else, we’re always here for you. Thanks for trusting and choosing us
Take care!
I received my documents right on time. The process was very easy. Now my landlord is happy and I am very happy as well.
Thank you for sharing your experience!
We’re so glad to hear that the process was easy and that your documents arrived on time. It’s wonderful to know that everything worked out with your landlord and that you’re both happy.
Thank you for trusting us and choosing our service. If you ever need assistance, we’re here to help!
Great opportunity, easy process. Thank you for all the help along the way and making this an easy transition
Hello Steffanie,
We’re so happy to know you had a positive experience. Your support means everything to us!
The tags don't come included. Which should be for the price.
Hello Mylonn,
That’s correct—the tags are not included by default in the standard ESA letter package. They are offered as optional add-ons for those who would like them.
The primary product is the ESA letter, which is the legally recognized document for housing accommodations under the Fair Housing Act (FHA). Items like tags, ID cards, or vests are accessories designed for convenience and identification purposes and are sold separately.
If you’re interested in purchasing a tag, you can find it on our website here:
👉 www.supportpets.com/shop
We hope this clears up any confusion, and we’re here if you have further questions.
Very user-friendly, fast responses time and the video was very helpful.
Hi Cody,
Your feedback is so valuable to us! Thank you for your kind review, and have an amazing day ahead!
I ordered my esa an got it quick plus it saves me on my doggie bills much thanks
Hi Calvin,
Thank you for sharing your experience! We’re so glad we could meet your expectations. Have a lovely day!
Great I loved how quick and efficient the process was and how I can take my pets anywhere now
Hi Chance,
Thank you so much for your kind words! We’re delighted to have been part of your positive experience. Have a wonderful day!
Makes my life easier. Having my buddies with me no matter where I go keeps my mind calm.
Hi Joshua,
Thank you so much for your kind words! We’re so happy to know you had a great experience. Have an amazing day!
:) very easy to do and fast! I registered my pet on Christmas and got my documents next day
Hello Christianna,
Thank you for your wonderful review! Your support encourages us every day. Have an awesome day!
After losing my Bear last year, you are the place I came to when I got Gus. This allows me to keep Gus with me any place I go.
It was quick and easy! Highly recommend, the process did not take long and it was very informative :)
Hi there! Thank you for your kind words!
We’re thrilled to hear that this was the best decision you’ve made and that the process was quick, easy, and informative. Your recommendation means so much to us. If you ever need assistance, we’re here to help!
Thanks for trusting and chosing us!
I got everything but vest that I had order during the process
Hi Joshua,
We’re sorry to hear about the issue with your vest order, and we understand how frustrating this must be. While it’s great that you’ve received everything else, your vest should have been included if it was part of your purchase.
Please reach out to our support team at info@supportpets.com with your order details and confirmation number. They’ll be able to track your order and resolve this issue promptly.
We appreciate your patience, and we’ll do our best to make sure you receive your vest as soon as possible. 🐾✨
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
We’re so happy to hear you had a great experience with us. Thank you for your support and have a fantastic day.