Overview
Support Pets has a rating of 4.7 stars from 12,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I love it, makes it easy. I always wanted one and now you guys made it possible
Hi David,
Our pleasure! Helping you succeed is our greatest achievement.
This was very fast, congratulations I was in need of a reliable company.
Hello there! Thank you for your kind words!
It’s great to hear that the process was quick and reliable for you. We’re glad we could meet your expectations and provide the support you needed. Wishing you and your furry friend all the best!
I received approval and documents very quickly. The information was thorough and concise.
Hi there! It’s wonderful to hear that you received your approval and documents so quickly!
Clear and concise information makes such a difference, and we’re glad we could deliver. Referrals are the best compliment—thank you for trusting us. Wishing you and your furry friend all the best!
It was so simple! Thank you! I love being able to take him with me and by paying your one time fee, I saved over $600 in pet fees 😀
Hi Jessi,
Thank you for your kind words! It’s feedback like yours that keeps us striving for excellence. Wishing you a day full of positivity!
Helped a lot for more then 1 reason I'm very grateful that support pets approved me and my coco my experience has been great
Hello Leiya,
We’re so glad you had a great experience! Thank you for sharing your thoughts. Have an exceptional day ahead!
It's been days and I'm still missing the digital pass for one of my pets and I thought they would have their pictures on a certificate
Hello Kierra,
We’re sorry to hear about the delay with your digital pass and the certificate for your pet. This is not the experience we want you to have, and we sincerely apologize for the inconvenience.
Please reach out to us, we've sent you a private message with details.
We appreciate your patience, and we’re committed to ensuring you receive everything you need for your pets as quickly as possible. 🐾💙
It was pretty easy to get Moe ready to travel. I think you and so does he. We can go almost every where together now.
Hello Virginia,
Thank you so much for your thoughtful review! We’re so glad we could provide you with a service that made a difference for you and your pet. Your kind words mean so much to us!
If you have more than 2 animals then its difficult to get another letter. They were very quick about getting my letters to me.
Hello Katie,
Thank you for sharing your experience! While it’s true that having more than two Emotional Support Animals (ESAs) can require additional evaluation, we’re glad to hear the process was quick and efficient for you. If you ever need assistance or have further questions about adding more ESAs, feel free to reach out—we’re happy to help! 🐾💙
The questions they asked are very easy to answer and after completing the questionnaire I received an email with forms just a few days later.
Hello Tamara,
Thank you for your wonderful 5-star review! 🌟 It’s an honor to have been able to assist you with your ESA needs. Your satisfaction is our top goal, and we’re here for you and your ESA whenever you need us.
My experience so far has been great. I was wondering if it is possible to get a copy of my ESA papers in the mail also. Thank you for reading
It was everything I needed right when I needed it! The process was fast and easy.
Hi William,
We’re so happy to hear that the process met your needs and was quick and easy! Thank you for sharing your experience with us. If you ever need further assistance, don’t hesitate to reach out. We're here to help! 😊
It was quick and easy. The service was great too when I had a problem they fixed it real quick
Hi there! Thank you for sharing your experience!
It’s wonderful to hear that the process was smooth and any issues were resolved quickly. We’re glad we could assist you, and we’re here anytime you need support. Wishing you and your ESA all the best!
Quick response and easy process. I feel confident that my newly certified support dog will be a wonderful addition to my troubled life.
Hello George,
Thank you for your review! We love hearing that we made a difference.
This was so easy to complete and very fast service. The best part was I received documents for both of my dogs.
Hello Jill,
We’re thrilled you’re pleased with our service! Your support keeps us inspired. Have an incredible day!
Very helpful and responsive; the actually letter could definitely have been more specific to the notes given rather than just repeating 'stress'
Hi Sara,
Thank you for your feedback! We’re glad to hear you found our team helpful and responsive. We understand your concern about the letter being more specific, and we’ll take this into account to improve the personalization of our documentation.
So nice to have a one stop shot thank you! Oakley is adored and now can spread her healing to more people
Hello Carrie,
We’re so glad to hear your positive experience! Thank you for being a valued part of Support Pets. Have a truly wonderful day!
Was able to get an ESA letter fast and for a great cost. Exactly what I needed
Hi Logan,
Thank you for your review! We’re delighted that you’re satisfied with our service. Should you need anything, feel free to contact us anytime. Have a lovely day!
Fast and user friendly. It also cone highly recommended by friends.
Hi Gretchen,
We’re so grateful for your positive review! Knowing we could assist you is why we do what we do. If you ever need more support, we’re here. Have a wonderful day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for your feedback!
We’re so glad to hear the process was fast and smooth for you. Regarding the leash, we’re sorry to hear it didn’t arrive. Please reach out to us at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com so we can assist you in resolving this.
We appreciate your trust and look forward to helping you!