Overview
Support Pets has a rating of 4.7 stars from 12,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Thank you for the quick and prompt support with making my documents. I will make sure to provide your information to others
I appreciate the quick response. He also wakes me up when my sugar is low. He has done that for years
Thanks for your review and support! Your ESA sounds adorable and super intelligent!
Enjoy every minute with your furry friend. Thanks for trusting and choosing us
Fast and efficient. I appreciate that. The only part i would say is a bit of a negative. It's definitely an email bomb. While I am glad that they make an effort to make sure you got what you needed it does error on the extream side. But overall I'd recommend it again.
Hello Sean,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found the process fast and efficient. We also appreciate your input on the email notifications, and we’ll take that into consideration as we work to improve the experience for our customers. We aim to keep you informed but understand that balance is key.
Thank you for recommending us, and we’re always here to assist you if you need anything further!
Support Pets was easy to apply, rapid response time, and quality merchandise (harness, leash, tag). I have had wonderful experiences taking my dog in public.
Hi Carla,
Thank you for the glowing review and 5 stars! 🐾 Helping you and your ESA is what we’re passionate about, and knowing you had a great experience fills us with pride. We’re always here if you need help in the future!
It was so great and easy. Helps me out so much with my living situation
Hi Elise,
We truly appreciate your review and are so happy to know that you're satisfied with our service! At Support Pets, we aim to make the process as easy and efficient as possible, and it's great to hear we met your expectations. If you need anything in the future, we're always here to help. Take care and have a great day!
Very good service. No problems. Planning to get the balance of items in the future.
Hello Karl,
We’re so grateful for your kind words! It’s great to hear that we were able to help. Should you need further assistance, we’re just a message away. Have a great day ahead!
I received my documents I am just waiting on the harness, leash, tags and whatever comes with the package.
Hello! Thank you for reaching out!
We’re glad to hear you’ve received your documents and are just waiting for the rest of your package. If you haven’t received updates yet, please check your email (including spam or junk folders) for tracking information. If you need further assistance, feel free to contact our support team:
info@supportpets.com (response in 48hours)
Chat: on supportpets.com
We’re here to help!
This was such an easy process and the Support Pets staff were so prompt with getting my cat Sox registered as an emotional support animal. With all the stress, depression and anxiety we have without our babies & needing them by our side it meant so much to me for them to approve him as an ESA.
Hello Holly,
Your support is invaluable to us! Knowing that Support Pets could help brings us joy, and we wish you a beautiful day ahead.
Wow on how fast the process can be to go about it the rite way very excited about it overall
Hello Farrad,
Thank you for your positive review! We’re thrilled to know we could help you. If there’s anything else we can do, feel free to reach out. Wishing you a fantastic day ahead!
Being able to have my ESA with me really does help with my anxiety. Thank you so much!
Hello! It’s great to hear how much your ESA has helped with your anxiety.
Having that constant support can make such a difference in day-to-day life. We’re glad we could assist you in this process, and thank you for placing your trust in us based on others' experiences. Wishing you continued peace and comfort with your ESA by your side.
Fast and easy. Happy I will get my documents soon. Thank you!
Hi Gicela,
Our pleasure! Your satisfaction is the reason we’re passionate about what we do.
Second year that I renewed because the service is great and fast
Hello Douglas,
Thank you for the fantastic review! We’re so happy we could assist you. If you need any further support, don’t hesitate to contact us. Have a great day!
Excellent! So easy and quick. I didn't have any stress or anything
Hello Erica,
We really appreciate your positive feedback! We’re happy we could help. If you have any more questions, feel free to reach out. Wishing you a great day!
Very Good. Smooth renewal of certifications. Now confident can take my dogs into restaurants and others establishments without worry.
Thank You
Hi Tom,
Thank you so much for sharing your experience! We’re thrilled to hear that your renewal process went smoothly and that you feel confident with your documentation. Providing peace of mind and ensuring your support animals can continue to be there for you is what we strive for.
It’s great to know our team was able to assist you with the renewal reminders and resolve any concerns you had along the way.
Your support animals clearly play an important role in your life, and we’re honored to be a part of making that connection easier for you. If you ever need assistance again, don’t hesitate to reach out.
Wishing you and your furry companions all the best—here’s to many happy outings together!
I'm a 25yr. Retired public servant. As a Firefighter/Critical Care Paramedic and Tactical Paramedic I've seen alot of things you just can't forget. My dog Rocket helps me to keep some of those memories suppressed. This organization helps me to have Rocket with me all of the time. Thank you!. The only thing is it is taking a while to receive his vest and other devices.
Hello David,
Our pleasure! It means so much to us that we could help you keep Rocket by your side—he sounds like an amazing companion. 🐾💙 Thank you for your service and the sacrifices you’ve made; we’re honored to support you in any way we can. We’re sorry to hear about the delay with Rocket’s vest and accessories. Please reach out to our customer support team at info@supportpets.com, and we’ll look into this for you right away. You and Rocket deserve the very best! 😊
Hi,
I never receive the leach red with letter white like we see in the promo,
The rest everything was so good and fast.
Hi there! Thank you for your feedback!
We’re so glad to hear the process was fast and smooth for you. Regarding the leash, we’re sorry to hear it didn’t arrive. Please reach out to us at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com so we can assist you in resolving this.
We appreciate your trust and look forward to helping you!
I love it, makes it easy. I always wanted one and now you guys made it possible
Hi David,
Our pleasure! Helping you succeed is our greatest achievement.
This was very fast, congratulations I was in need of a reliable company.
Hello there! Thank you for your kind words!
It’s great to hear that the process was quick and reliable for you. We’re glad we could meet your expectations and provide the support you needed. Wishing you and your furry friend all the best!
I received approval and documents very quickly. The information was thorough and concise.
Hi there! It’s wonderful to hear that you received your approval and documents so quickly!
Clear and concise information makes such a difference, and we’re glad we could deliver. Referrals are the best compliment—thank you for trusting us. Wishing you and your furry friend all the best!
It was so simple! Thank you! I love being able to take him with me and by paying your one time fee, I saved over $600 in pet fees 😀
Hi Jessi,
Thank you for your kind words! It’s feedback like yours that keeps us striving for excellence. Wishing you a day full of positivity!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gregory,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Support Pets. Your happiness means the world to us. Wishing you an amazing day ahead!