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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support pets was very helpful and quick to respond in getting my second pet qualified again also.
Estoy gratamente sorprendido como todo fue tan fácil y a la vez profesional.
FINA, muchas gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que valoraste la facilidad y la profesionalidad en nuestro servicio; siempre nos esforzamos por hacer que todo sea cómodo y confiable para nuestros clientes y sus peludos amigos. Deseamos acompañarte en futuras ocasiones con el mismo compromiso de calidad.
Well renewing last year seemed a whole lot easier, or maybe I just don't remember,, after paying the renewal fee, I received a code for Google wallet, and then after,, I probably received about 6-7 emails pertaining to renewing our ESA, it should be once you pay that's it, all the questions should be sent before you pay, I think anyways
Hi Louis, thank you for sharing your thoughts with us—your feedback is genuinely appreciated. We understand how a smoother and clearer renewal process is important and will definitely review how we communicate across stages to make things more straightforward moving forward. We’r4 grateful for your support and the opportunity to serve you better!
I wasn't sure what to expect and thought it would take someone with more tech experience than I have to get through this. But no! Support Pets made this so easy! They are very prompt with answers to questions and so thorough. Thank you so much! I can't wait to receive my dog's vest!
Thank you so much, Joanna, for sharing your experience! We're thrilled to hear that the process was easy and that our team could provide prompt and thorough support. We can’t wait for your dog to get that vest and bring lots of joy!
My experience with Support Pets has been generally good. One area for improved customer service would be an easy way to speak with Customer Service via telephone.
Thank you for sharing your feedback, Larry. We truly appreciate your support and will explore enhancing our customer service options to include easier phone access for smoother future interactions. Your input helps us improve, and we look forward to serving you better next time.
Too many up-sales offered. I do not want an ongoing monthly subscription to anything.
Hi CheraDee, thank you for your feedback. We completely understand how too many offers can feel overwhelming and assure you that it’s never our intention to push subscriptions—just to share options that might be helpful. We appreciate your honesty and will continue working to make our communication feel supportive, not salesy.
They were quick, simple to fill out, and very responsive.
Amanda, how wonderful to hear your experience was swift and stress-free! We’re truly grateful you took the time to share and thrilled to be here for you and your furry friend whenever needed.
It's simple and they are very helpful in the $#*!tt journey to get your ESA. Absolutely recommend. Support pets is awesome!
Brandon, thank you for sharing your experience and trusting us to assist you throughout this important journey. We're incredibly glad our team could provide the support you needed, and we're here whenever your furry friend requires us. Your recommendation means a lot!
So fast and helpful. It was also so price friendly which helps so much!
Cadence, thank you so much for your kind words! We're thrilled to hear our service was fast, helpful, and easy on your budget—making a difference for you means the world to us. Looking forward to assisting you and your pet again whenever needed!
Pretty easy experience. I suffer from depression and I also have high blood sugar, I hadn't had a dog for 4 years. Just getting a puppy and wanted an ESA. The process was easy and within 24 hours I have all the paperwork. I even enrolled in a he service dog class. Can't wait to see how the little guy does.
Thank you for sharing your experience, Dave—it’s wonderful to hear how quickly everything came together for you and your new pup. We're gad to support such an important companionship and look forward to being part of your pup’s journey as he grows and trains. Don’t hesitate to reach out anytime you need guidance or assistance along the way!
I'm so pleased with Support Pet's. Thanks to your team I now have the credentials required for my Beagle.
Thank You.
So very helpful! Bennie is ready for travel now! Can not be without this company... Thank you very much!
Laurie, thank you so much for your wonderful review! Knowing Bennie is all set for travel puts a smile on our faces, and it means a lot to hear we’ve become a trusted resource. We look forward to supporting you both whenever needed!
The process to be able to have my two beat friends with me no matter what has helped me so much. Support Pets has made it to where I can some what feel more comfortable with going into public and public places. I am trying to save the money to be able to get the PSD training. It's not expensive but I am on disability so it takes me a lil longer to be able to get things done. At least no I know im never alone even though alot of the times I feel that I am. So thank you support pets for allowing me to keep my fur babies by my side.
Thank you so much for sharing your beautiful story; it means the world that we can help you keep your furry friends by your side and bring you that sense of comfort. Take all the time you need for training—your dedication is inspiring, and we're here to support you every step of the way. Knowing we're never truly alone definitely makes tough times a little easier.
Found ad on Facebook and wanted to see if it was real or not I paid the fee and got my documents in less than 36 hours
Thank you so much, Leon, for sharing your experience! We’re thrilled the process was quick and straightforward for you, and we always strive to exceed expectations. Please don’t hesitate to reach out if there’s anything else we can do to support you and your furry friend.
Unfortunately, I translated the questions using an app because I don't speak English, but I didn't translate the alternatives, which is why I made the mistake that got my ESA questionnaire rejected. But the truth is, I take my dog everywhere; he's my driving force.
Yuliana, thank you for sharing your experience with such honesty. Navigating language differences can be challenging, and we truly appreciate your dedication to your furry companion—it’s clear how much he means to you. We're here to support you every step of the way.
All my paperwork was quickly processed and my support dog can now be with me anywhere I need her. God Bless you for this service.
Thank you, Louise, for sharing your wonderful experience—knowing your support dog can be with you wherever you go means a lot to us. We're here for you anytime you need assistance, and look forward to supporting you both in the future. God bless you as well!
It was an easy process with a quick turn around. Worth every penny so long as my son and his esa could be together.
Excellent, easy to get through, responded quickly and great work
Thank you so much, Christina, for sharing your experience. It means a lot to hear that our team was easy to reach and provided swift, effective care for your pet. We truly appreciate your trust and kind words!
Easy to work with hard to get a hold of sometimes. Received paperwork with. No issues
Thank you, Angela, for your honest and thoughtful feedback. We’re delighted to hear your experience was positive and will work on improving our availability to assist you even more efficiently moving forward. Looking forward to continuing to support you and your pets with excellent care.
There was not a lot of questions it was a quick and easy process.
Hi there, we’re so glad to hear our process was quick and easy for you—we strive to make things as stress-free as possible. Thank you for sharing your experience, and we look forward to supporting your pet’s health in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Lori! We're thrilled to hear we could help get your furry family member qualified quickly. Your support means the world to us, and we look forward to being here for you both anytime.