Overview
Support Pets has a rating of 4.7 stars from 12,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I requested help and to get some information I was told I'd get an email within 48 hours. Unacceptable. I should've gotten it right away. I'm just not happy right now with this situation
This process and the time to turn around the letter has been very quick and easy to deal with. Being someone with high anxiety, support pets has done an excellent job to reduce the anxiety and stress while undergoing getting my formal ESA letter.
Hi Cadence!
We're happy to hear that the process was quick and stress-free for you. Your well-being is important, and we're glad we could make things easier. Thank you for trusting us, and we're here if you ever need anything!
So far it's been easy to do. I'm hoping this will help me when I move into my apt with my kitties. I've been partially homeless for 3 yrs and now find myself having to have a place to live for my job but I cannot go without my kitties. They are quite literally the reason I'm still here. If anything were to happen to them, all bets are off for me.
I heard about support pets through a friend and I'm moving into my new apartment and of course they don't allow staffy's I've had my dogs for 3 years and there like my children and wouldn't have been able to take them with me if not for support pets they were very fast with the approval process and sent me my documents the next day and I'm thrilled I'm gonna be able to take them with me now I would of been lost without my dogs thanks so much support pets I would recommend this service to anyone and everyone who has a pet they can't live without.
Hello Tyler,
Thank you so much for sharing your story—it truly means a lot. 💙 We’re so happy to hear that we could help you keep your dogs by your side during such an important transition. They clearly mean the world to you, and it’s amazing that you’re able to bring them with you to your new apartment.
We’re proud to be part of your journey and thrilled the process was fast and smooth. Wishing you all the best in your new home—and lots of happy memories with your pups! 🐾 Thank you for trusting Support Pets!
Getting my documentation was super fast and easy, the only thing I'm struggling with is the documents provided did not list a specific disability and isn't a valid forum for the leasing company that owns our new house
Hi Hannah,
Thank you for your feedback! We’re glad to hear the process was fast and easy for you. Regarding your concern, ESA letters typically do not list a specific disability to protect your privacy, as this is standard practice and aligns with federal housing guidelines under the Fair Housing Act (FHA).
If your leasing company has requested additional details or a specific format, we recommend reaching out to us via info@supportpets.com or the chat option on our website. Our team will work with you to address their requirements and ensure your documentation meets their needs. We’re here to help resolve this for you! 🐾💙
Pretty easy! The questionnaire took less than 20 minutes and I received an approval within 24 hours! Do recommend!
My dog is a Chiwawa -cocker spaniel mix. He is 2 years old and very active. I have not purchased his vest and tag yet. He is very friendly and needs more training. Your help in getting my pet certified as an Esa dog has been a great help to me. Again thanks.
Hello Herman,
Thank you for sharing about your adorable Chihuahua-Cocker Spaniel mix! It sounds like you’ve got a lively and loving companion by your side. Two years old is such an energetic age, and it’s wonderful to hear how much he’s already helping you as your ESA.
Training is always a great idea, especially for active pups—it not only improves behavior but also strengthens the bond between you two. Whenever you’re ready, you can check out vests, tags, and other accessories on our website.
We’re so glad we could help you on this journey, and we’re here if you need anything else. Give your furry friend an extra cuddle from us! 🐾💙✨
I look up the doctor who wrote me the note and her license number does not connect with a real doctor here in the state of RI. Not sure if I got scammed or not.
Hi Kaylee!
We understand your concern and want to assure you that all of our licensed professionals are legitimate and qualified to issue ESA documentation. Sometimes, state databases may have specific search criteria or delays in updates. If you'd like, our support team can assist in verifying your doctor's credentials for peace of mind. Please reach out to us, and we’ll be happy to help clarify any concerns!
I'm so glad I opted to get my ESA letter with Support Pets. Now I'm able to take my fur baby Amara with me just about everywhere I go. The price for the letter and consultation are very reasonable for the benefit of being able to take my dog Amara with me, no longer worrying about navigating stressful situations alone. I am grateful to Support Pets for making this possible.
Hi Claudia!
Thank you for your kind words! We're so happy to hear that your ESA letter has made such a positive impact and that you can have Amara by your side. It’s great to know that our team was able to assist you quickly as well. We truly appreciate your trust and are always here if you need anything!
Lucky is very supportive he is my watch dog and has to be my side always and he sleep with me now I can take him with me everywhere He has been staying home and I don't like that he is a Chana so he's small and very smart I should have done it sooner
Hi there Earlyne!
We're so glad to hear Lucky can now stay by your side where he belongs. It’s clear how much he means to you, and we’re happy we could help make that possible. Thank you for choosing us, and we're here if you need anything else.
We successfully got our dog registered to be an ESA. But some of the info was misleading.
We were under the impression that the official harness and leash were automatically included. & the pet tracker is also not free with purchase. Atleast it's not in our case. Very very disappointed. For over $200
Hi there Lisa!
Thank you for your feedback. We’re glad you were able to get your dog registered as an ESA, but we’re sorry to hear there was confusion regarding the included items. Some packages include accessories like harnesses and leashes, while others do not, and we understand how this may have been unclear. We appreciate your input and will work on making our package details clearer. If you have any questions about your order, please feel free to reach out to our customer support team.
You guys are amazing, the service was quick and I've had absolutely no issues getting my pet registered as an ESA, thank you so much this helps me more then you could imagine!
Hello Derek!
Thank you so much for sharing something so heartfelt. We’re truly honored to have helped you secure the comfort and peace of mind you deserve. It’s clear how much your dog means to you, and we’re glad you can continue to have that support without the added stress. If you ever need anything, we’re always here for you and your pup.
Fast quick and easy reliable hassle-free cheap I believe they really do care about the pets emotional support is a good thing I really need it after having my surgery
Hello Diana,
Thank you for your great review! We’re so glad we could assist you. If you need further help, feel free to reach out. Have a lovely day ahead!
I enjoyed the ease of completing this process online without the invasive questioning in regards to why this is so important to me. I look forward to continuing with supportpets annually!
Waiting to see if this is actually legit. It's been very misleading and deceptive so far. What you advertise vs what you actually get. All these secret little money traps and surprises. You all know better and shouldn't be so deceptive
Hello Christine,
We’re truly sorry to hear that you feel this way, and we appreciate you sharing your concerns. Transparency is incredibly important to us, and our goal is to ensure that every step of the process is clear and straightforward.
The ESA letter is our primary product, and any additional items such as ID cards, tags, or accessories are optional add-ons and should be clearly presented during checkout.
If you feel there was any miscommunication or unclear information during your experience, please don’t hesitate to reach out to our support team at info@supportpets.com with your order details. We’ll gladly review your concerns and work towards a resolution.
Waiting to see if this is actually legit but great so far
I am so happy to hear that I can have my pet as an ESP. He has made a huge difference in my life and I am glad that there are services that can help me keep him with me at all times for my medical issues.
Hello Danielle,
Our pleasure! It’s so rewarding to hear that we made a difference. Thanks for your support!
Support pets has helped me be able to keep my dog Bandit with me in my house we're normally places that don't allow you to have your support animal with you
Hello Jessica,
Our pleasure! It’s a privilege to have the chance to serve customers like you.
I had a great experience, came less than 48 hours! I have to have my dog by my side, she helps calm my nerves and now I can have her everywhere with me thanks to supportpets.
Hello Camillia,
Our pleasure! It’s great to hear that our service has been beneficial, and we’ll continue to provide the best experience possible.
Thr experience was i felt very excprnsive. For to much other things to buy on top of close to $150.00 to get a nuber. Would not recommend this to any one else.
Hello Kirby,
Thank you for sharing your honest feedback—we truly appreciate it. 💙 We're sorry to hear that the experience felt expensive for you. Our goal is always to provide clear value and support, especially for those who may not have access to traditional healthcare options.
That said, we understand cost is an important factor, and we never want anyone to feel pressured to add on extras they don’t need. Your input helps us improve, and if there’s anything we can do to better support you, please don’t hesitate to reach out to info@supportpets.com.
We're here to help.
The process was quick and easy, my pet was approved and were able to enjoy the benefits pf ESA.
We ordered the gear and opted in for the anual subscription because we loved it so much!
Hi Maria!
We're thrilled to hear you had such a great experience and that everything went smoothly with your approval. It's wonderful to know you're enjoying the benefits of having your ESA, and we appreciate your trust in choosing the annual subscription and gear. We're here if you ever need anything else.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeanette,
We sincerely apologize for any frustration or inconvenience caused. Our goal is to provide timely and efficient support to everyone. While we strive to respond within 48 hours, we understand that waiting can be frustrating, especially when you're seeking help.
If you’ve already contacted us and haven’t received a response, please double-check your email inbox, including spam or junk folders, as emails sometimes end up there. You can also reach out to our customer support team again at info@supportpets.com or through the chat option on our website, www.supportpets.com, for further assistance.
We truly value your feedback and will work to ensure we meet your expectations moving forward. Thank you for your patience and understanding!