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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I got my ESA fast in less of 48 hours. I will rent and apartment and I will see if really works.
Well, I have not received my dog's vet yet. When will it arrive?
Hi Sabrina,
Physical orders like vests can take up to 3 weeks for delivery. Please keep an eye on your email for tracking information, and be sure to also check your spam or junk folder. If you still don’t see any updates, please reach out to us at info@supportpets.com
or use the live chat on www.supportpets.com
so we can look into it for you.
Fast and easy thank you and the doctors are fast at what they do and make everything count
Chris, thank you so much for your kind words! We're truly grateful for your trust and happy to know the team made everything quick and meaningful for you. Looking forward to caring for you and your furry friend again soon!
They were quick service and really helpful! Questions were quick to answer and it was an easy to use platform
Vishnavi, thank you so much for your wonderful feedback! We're delighted to hear that our team responded quickly and that the platform worked well for you. It's a pleasure to make things easy and helpful—you made our day!
Great fast quick nice customer service straight to the point. They get the job done
Shasta, thank you for your wonderful feedback! We’re thrilled to hear you appreciated our effort to provide fast and helpful service and look forward to continuing to support you and your furry family members whenever you need us.
Really enjoyed how simple and self explanatory. The application was simple. Thank you
Thank you so much, Carol, for your kind words and positive feedback. We're thrilled to hear the process was easy and straightforward for you, and we truly appreciate your support. Looking forward to continuing to serve you and your pets!
This process has been so seamless, stress free, and satisfactory. Thank you so much!
Thank you, Eden, for your kind words! We're glad the process was smooth and stress-free for you, and we look forward to assisting you with any pet health needs in the future.
Amazing as always. Quick and simple process to obtain necessary documents.
Thank you so much, Maya! We're thrilled to hear that you found the process quick and simple—making things easy for you is our top priority. We appreciate your continued trust and look forward to helping you again soon!
Too expensive for something I could have gotten done for free
Hi Antoinette,
An ESA letter always requires a licensed doctor’s evaluation, and even with insurance, doctor visits typically come with costs — so it really can’t be free. Aside from the price, did you run into any issues with the process itself? We hope everything went smoothly for you, since that’s what matters most to us.
Have a great Monday! 🐾🐶
Their process of qualifying was easy. They explained everything so that I knew what I was getting. They sent follow emails letting me know what step I was in. Support Pets helped me have my support with me & eliminate a lot of anxiety.
Jennifer, thank you for sharing your experience and trust in us. We’re honored to provide support that helps reduce your anxiety and bring comfort wherever you go. Your confidence in our process means the world to us!
Flawless/ simple process throughout. I would recommend them to anyone.
Thank you, Phillip, for your kind words! It means a lot to us to hear that today’s experience was smooth and worry-free, and we’re grateful for your recommendation. We're here whenever you need us!
It was easy and awesome! I am waiting on the vest for my dog. It will let people know he is a support dog.
Thank you so much for sharing your experience, Glenna! We’re thrilled to hear that the process was smooth and that the support dog vest will be on its way soon to help communicating his important role. If you have any other questions or need assistance during the waiting period, please don’t hesitate to reach out.
If anyone would like to know more about support pets please go on their website, everything is explained in detail and if you have a disability you deserve to have your pet where ever you go! If you need them and they need you then do what I did make them a support pet!
Support pets made it so easy for me to receive information and also my documents! My pets are now covered and I am so excited to be able to go out without worry for myself and fur babies! I 100% recommend!
The title says it all. Answer some simple easy to understand questions honestly and with ease and I had my documents in about 24 hours. Also with the letter of recommendation for PSD Certification and an exclusive Supportpets.com MASSIVE discount, we are starting our Harley down the road to becoming a service dog.
Thank you, Robert, for sharing such an insightful and encouraging review. We're honored to support Harley’s journey every step of the way and are committed to providing trusted, judgment-free assistance whenever you need it.
Amazing fast and easy. Took just minutes and I received my esa letter just in time for my new move
Thank you, Sarah, for sharing your experience! We’re so glad we could help make such an important part of your move smooth and easy. Wishing you and your companion all the best in your new home!
Second year - renewal was easy, and the documents are complete. Thank you!
Thank you so much, Catherine, for sharing your positive experience with us again! We truly appreciate your continued trust and are delighted to hear that the renewal process was easy and thorough. It’s wonderful customers like you who inspire us every day.
It was easy and very my user friendly as well! They make it to where you don't have a lot of questions and it's easy to do without help! I will recommend to others!
Thank you, Destany, for sharing your thoughtful review! I’m so glad to hear the process was smooth and straightforward for you. It means a lot to us that you're comfortable recommending our service.
Wonderful thank you it was easy to do my husband is very excited to be able to take his pet everywhere with him and so is our fur baby
Thank you, Craig, for your wonderful feedback! We're so happy to hear both your husband and your special companion are enjoying the experience. Your satisfaction truly means a lot to us.
I am greatly disappointed that landlords in the states of Illinois & Wisconsin do NOT accept ESA animals regardless of the certification
Thank you so much, Jill, for sharing your experience with such honesty and care. We truly understand how important these matters are to pet lovers like you and appreciate your passion in raising awareness. Please know we’re here to support you with any questions or needs whenever they come up.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Gabriela, for sharing your experience! We’re thrilled the response was quick and hope our support continues to help you with your housing journey. We’re here anytime you need assistance in the future.