Overview
Support Pets has a rating of 4.7 stars from 12,683 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I am glad to have found this site. I was skeptical about it at first but with just a few questions that I answered, I am now able to have my ESA dog to live with me. Thank you!
All communication and forms to fill out were simple and easy and I received my online ESA documents within the given 24-48hrs. I also enjoyed the ability to sign up for easy renewal.
Hi MaKailah! We're so glad to hear that the process was simple and efficient for you!
It's great that you found the renewal option convenient as well. If you ever need any assistance, we're here to help!
Access to your site and the process of receiving the letters; Kitty's tag, and also her vest was relatively easy. Thanks for everything and giving me the freedom with my dog.
Hi Carol,
We greatly appreciate your kind words! It's great to know Support Pets was able to meet your needs. If you ever need help again, don’t hesitate to reach out. Have a fantastic day!
Hasta el momento todo bien en la comunicación.They should explain better and they should open a space for those of us who don't speak English as well as a customer service in Spanish
The web site was extremely easy to navigate. I wasn't aware that this service was available online. It was very easy to get it all done.
I cant say i have much experience but i can say it what i asked for. Now thanks to u guus i have the right papers to be able to have my animals everywhere and anywhere with me
Hello Jessenia,
Our pleasure! Your experience is important to us, and we’re glad to have been a part of it.
When I signed up for this program I was not aware of the total amount that was going to cost. I think it would be a wonderful idea if the cost is disclosed before the rest of the sign up process is completed.
I was very satisfied with using Support Pets to register my two cats as ESAs. The process was very simple and I got all of my materials approved quickly.
Hi Laren,
Our pleasure! It’s always rewarding to hear that our efforts have helped make things easier for you.
Outstanding and fast service. I recommend you highly and so does my fur baby. Thank you so much for making me and Reilly life together more enjoyable. God bless you.
Hi Annette,
Knowing that you’re satisfied makes it all worthwhile. It’s our pleasure to assist you every step of the way.
It seemed simple at first, but right before paying another option was available to choose. That confused me. But Customer Service has been prompt along the way.
Thank you
Hi Stefanie,
Thank you for your great feedback! We’re happy to know we met your expectations. Should you need further assistance, we’re here to help. Have a lovely day ahead!
The information was explained as needed and the application was not as costky as previous landlords did...my fur babies are my calming mechanism and I am theirs as well...
Hi Michele!
Thank you for sharing your experience! We’re glad the process was informative and affordable for you. It’s clear how much love and care you share with your fur babies, and it’s wonderful that they bring you so much comfort. We’re happy we could help support that special bond.
The process itself was easy and stress free I got all my documentations quickly there's resources on the website to further your education. The website was user friendly and simple to navigate.
Hello CrisAndra,
Our pleasure! We’re always here to provide the best experience possible.
Moving to a condo with no pets and my 2 cats are imperative to my often high anxiety and some agoraphobia, support pets took care of my worries with making my pets, emotional support pets!
Hello Victoria! We're so happy to hear that Support Pets helped ease your worries and allowed you to keep your two cats with you! Pets provide such important comfort, especially in challenging moments. Thank you for trusting us, and we’re glad our process and resources made everything clear for you. Wishing you and your cats all the best in your new condo!
Easy experience, used for my previous dog Bello, but with this one being a puppy my only question is how to update the weight and correct type of dog.
Hello Danielle,
We're glad to hear you had an easy experience with your previous dog, Bello! To update the weight and type of your new puppy, simply contact our support team with the details, and we can assist you in making those changes. You can reach us through the chat option on our website or by emailing us at info@supportpets.com. We’ll make sure everything is updated for you!
Thank you for reaching out, and we're excited to help with your new puppy’s ESA process!
I received the requested approval paperwork quickly and at the perfect time for my circumstances. I only had one issue regarding the breed description of esa pet which is referenced on the documents. Im not sure if this can be changed at this point but I am interested in correcting the information if possible.
Please respond accordingly advising such. Thank you,
Michael
Hi there! Thank you, Michael, for your feedback.
We’re glad to hear that you received your approval paperwork quickly and at the right time for your needs. Regarding the breed description, we understand the importance of ensuring all information is accurate. Please reach out to our support team via email at info@supportpets.com, and we’ll be happy to assist you in correcting this detail.
Let us know how we can help further—we’re here for you.
It's been easy and very helpful. Ace has been very helpful since I adopted him but I often want to take him more places such as stores games etc… he helps with all my emotions best thing that's happen to me in a while
Hello Tahron,
Your positive words mean so much to us! We’re grateful to have been able to help. If you need anything further, we’re always here. Wishing you a wonderful day!
He is a breed that really bonds with his owner. I felt drawn immediately to the ESA experience.
However, I am still unclear about what that status allows him to do with me.
Hi Laurie,
We’re so happy to hear that Murphy is receiving the support and recognition he deserves! It’s wonderful that you’ve formed such a special bond with him.
As for the ESA status, it’s important to know that while emotional support animals (ESAs) are vital for emotional well-being, their public access is determined by the policies of each establishment. ESAs are protected under the Fair Housing Act, which means that landlords must allow them in housing, even if there’s a no-pet policy. Additionally, while some airlines and hotels may accept ESAs, this is at their discretion.
The key benefit of an ESA letter is the protection it offers in housing and travel situations, but for other public places, it ultimately depends on the specific policies in place.
Using this site is the absolute easiest thing and the videos make everything make since. And everything is at my fingertips so easy to purchase the recommended supplies.
Hello! Thank you for your feedback.
We’re glad to hear that you found the process simple and the resources helpful. It’s great that everything you needed was easily accessible. If you have any questions or need further assistance, we’re here to help.
Quickly registration. Easy step! They respond faster then I think. And keep doing follow up. I'm just waiting to received all accessories for my baby Raya.
I had a successful and great experience with every step of the way. I am grateful for my Buddie Love, not just as a furry family member, but also my emotional support and protector. I appreciate and admire for what Support Pets have done for Buddie Love, myself and what they continue to do for others and their furry babies.
Thank you!
Hello Tammeasha,
Thank you so much for sharing your wonderful experience!
It means a lot to us that we could be part of your journey. We appreciate your kind words and are always here to support you and your furry family members!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ivan,
Our pleasure! We're so happy to hear that you’re now able to have your ESA dog with you—it means the world to us to make a difference. 🐾💙 We sincerely apologize for the technical issues you faced along the way and appreciate your patience. If there’s anything else we can do to improve your experience, please let us know. We're here for you!