Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This was quick easy and I didn't have to talk to anyone which is a plus for me and the email process was easy to if I did have questions and they responded fast
I have to say the process was super easy and efficient. The only thing I would say is I had to reach out to a chat agent to access my documents but it was still simple and easy.
Hi Raquel!
Thank you for your honest feedback—we're glad the process was easy overall and that our team was able to help quickly when you needed support. We appreciate you choosing us and are happy to hear the reviews and pricing made a difference in your decision. We're here anytime you need us.
They were amazing! My email with my documents was missing my actual letter with a doctors verification and I sent and email and got my response back within an hour! It was greatly appreciated!
Hi Ruth,
Our pleasure! We’re always glad when we can contribute in a meaningful way.
Ordering and getting my documents was a very simple task. Everything went smoothly. The videos are very helpful, getting Dakota certified was very easy.
Hi Karena!
We're so glad to hear that the process was smooth and stress-free for you! It's great to know that the videos were helpful and that getting Dakota certified was easy. If you ever need anything, we're here to help!
Read everything on the website answered the simple qualification question and they began the process within the time frame they specified. Most definitely recommend.
Hello Michelle,
Our pleasure! We’re grateful to be part of your day-to-day operations.
I needed to keep my dog. So I applied at Support Pets and I was amazed on how easy the site was to use. Also very pleased on how fast I received my documents.
Hello Zohel,
Our pleasure! Thanks so much for your feedback and for sharing such positive experience.
Thank you for sending me my info about my dogs I really appreciate it it was early this time I didn't expect if you guys answer right away because last year it took forever and they didn't send me my my info thanks again you guys doing a great job
Hi Luz!
We're happy to hear you had a great experience this time and that everything arrived quickly for you! Thank you for trusting us again—we truly appreciate your support. Let us know if you ever need anything, we're always here to help!
Smooth and easy to do! This is the second time I have used Support Pets and I am grateful for the ease this has brought me. I have recommended this to so many friends and family.
Hi Ashley!
Thank you for trusting us again! We're so glad to hear that the process has been smooth and easy for you. Your recommendations mean a lot, and we truly appreciate your support. If you ever need anything, we're always here to help!
I received my documents in record breaking time. I had issues bringing my dog (Cane corso) where I live. Once I received my ESA papers they welcomed my dog. So thankful for the experience.
Hi Leroy!
We're so happy to hear that our service helped you and your Cane Corso secure housing without issues! Providing fast and reliable support is our goal, and we’re grateful to have been part of your experience. If you ever need anything in the future, we’re here to help!
You just answer a few questions about you and your friends... & you will receive a message and information, if you like it. It's easy and worth the money
Hi there Christopher!
Thank you for sharing your experience! We're glad you found the process easy and valuable. We appreciate you choosing us and are happy we could assist you when the time was right.
Going through the step was super easy and simple. The questions were understandable and the process was quick. It was not confusing or hard on the nerves when it came to the challenges.
Hi there Elizabeth!
Thank you for sharing your experience. We're happy to hear the process was smooth and stress-free for you. It means a lot that you were referred by a provider, and we’re here to support you whenever you need us.
Renewal process was simply and chat support team was great. The questions were easy to understand when filling out the renewal. The one chat rep i spoke to was kind and very helpful.
Hi Jenny!
We’re so glad to hear the renewal process was smooth and that our support team was helpful and kind. That’s exactly the experience we aim to provide. Thank you for being with us—we’re always here when you need us again!
The whole process was easy! The questionnaires were easy to navigate and prompts made the experience go smoothly. I would, and have, recommend this to friends.
Hi there Stephanie!
We’re so glad to hear the process was smooth and easy for you. It means a lot that you would recommend us to your friends. Thank you for trusting us—we’re here if you ever need anything.
I had to reach out as I did get the link for the survey nor the link to download my letters and my customer service representatives were great and resolved my issues quickly.
Hello Cynthia,
Our pleasure! We’re grateful for your trust and happy to hear you had a great experience.
Thank you for following up with my questions and specific information I needed for my apartments. I was a little nervous at first, but so far customer support was fast and helpful.
Hello Yarelis,
Our pleasure! We love hearing that you’re happy with our service. Thanks for letting us know!
The process was easy and they help you step by step so that way you know everything you doing. The who process was a breeze and I recommend it for anyone who needs it.
Hello Christopher!
Thank you for your kind words! We’re so glad you found the process easy and supportive. Our goal is to truly help people and their pets stay together, and it means a lot to hear that reflected in your experience. We appreciate your recommendation and are here for you whenever you need us!
I love how easy and how they made me feel at ease to know I can keep my best friend with me at all times. I love how they care about my mental health.
Hello Dawn,
Thank you so much for sharing this—it means a lot to know we helped bring peace of mind and support when it mattered most. Your bond with your best friend is something we’re proud to help protect, and we're honored to be part of your journey.
We’re always here for you—now and in the future.
When asking to upgrade your purchase, they are 2 different charges. I though when i clicked the $87 bundle, for the gear, it would make the price for the one $87 but i got charged $107 and $87. Currently going the the process to get a refund.
Hello Madison,
Thank you for sharing your experience, and we’re sorry for the confusion during the checkout process. It’s easy to see how this misunderstanding could happen when navigating bundle options.
The gear bundle and ESA letter packages are separate charges, and it seems there was an overlap during your purchase. We’re glad to hear you’ve already started the refund process, and our support team will work to resolve this as quickly as possible.
If you haven’t already, please reach out to info@supportpets.com with your order details to ensure everything gets sorted out smoothly.
We appreciate your patience and understanding as we address this, and we’re here if you need further assistance!
I knew I needed emotional support. So, my wife and I brought home a puppy. Thanks to Support Pets we get the support we need and get to ensure he gets to live with us wherever we go. All thanks to Support pets!
Hello Nathon!
We're so happy to hear that you and your puppy are getting the support you need! Having your furry companion by your side makes all the difference, and we're glad we could help make the process smooth and easy for you. Thank you for trusting Support Pets—wishing you and your pup all the best! 🐾😊
I have never completed a verification of getting ESA for my pets simply due to the overwhelming feeling I've had of just completing a new but also multi-step process, so I've gone with paying fees just to avoid a new process. I came across Support Pets and tried it out, and it could not have been any easier and stress-free! I am so relieved that I am able to have my furry friends approved without the stress of pet fees. Absolutely have told my friends about this company!
Hello Stephanie!
Thank you for sharing your experience! We're so glad that the process was stress-free and easy for you. Moving into a new apartment can be overwhelming, and we're happy we could help ensure your furry friends can be with you without extra pet fees. We truly appreciate you recommending us to your friends and wish you the best in your new home!
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Hello Arianna!
Thank you for sharing this! We’re so glad to hear the process was quick, easy, and comfortable for you. Our team is always here if you ever need anything in the future!