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SupplyHouse Reviews Summary
The company has garnered a mixed reputation, with many customers praising its competitive pricing, fast shipping, and a user-friendly website. Positive experiences often highlight the efficiency of customer service, particularly in handling inquiries and order placement. However, significant concerns arise regarding product quality, particularly with warranties and returns, where many customers report dissatisfaction with support and resolution processes. Issues such as incorrect items, damaged products, and inadequate return policies have led to frustration. Overall, while the company excels in speed and pricing, it faces challenges in maintaining consistent product quality and customer service reliability.
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Very negative experience causing project delays and stress. They shipped AC condenser pad packed in bubble wrap only, which as the result caused the pad to arrive damaged. It will take at least a week in best case scenario to get a replacement, all project is on hold because of their poor packaging process...
I order a 18 inch expansion thermal relief valve three times and each time they kept sending me the wrong stuff every single time. I understand we are a humans and make mistakes but three times in a row. Shame on you guys. Lost my business. Wont recommend or buy from this place.
Hello,
Thank you for reaching out and we're so sorry for the incorrect material you have received! We appreciate this feedback as we look to improve the accuracy for the future as this is not the level of service we typically seek to provide. We would be happy to check further into this matter with our warehouse teams accordingly so please feel free to reach out to let us know your order details.
If you are still needing assistance with a return, please feel free to contact our Customer Service Team at 1-888-757-4774 or via live chat here: https://www.supplyhouse.com/sh/control/contactUs. We would be happy to help make things right!
Thank you,
Danielle D.
SupplyHouse.com Team
I purchased over a dozen hydronic baseboard heaters from Supply House. Several failed and the ones they sent to replace the ones that broke also failed. One employee admitted they had a defective batch. Despite this they told me they would not honor any more warrantee claims. Home Depot has the same ones and they will stand by what they sell. Avoid Supply House they stink.
Hello,
Thank you for reaching out with this review. We're so sorry to hear about your experience with the defective baseboard heaters. We sincerely apologize for any inconvenience caused by the issues you encountered. If we can try to assist with anything else or if you are still needing assistance with a return for a replacement or a refund on the defective material, please reach out to our customer service team so we can assist you further at 1-888-757-4774. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention and we hope to hear from you soon.
Thank you,
Danielle D.
Supplyhouse.com Team
Called around for service representative to come out and access my furnace problem.
Found a local rep. Paid the typical assesment I thought was fair.Service rep made his assessment. Great. After quoting me a rediculous price(my opinion) that included the part needed.That's where the buck stops. I researched part's suppliers and found SupplyHouse. Just one call and I reached a representative that quickly found the part I needed(Nordyne furnace inducer motor) and boom, the price was one half the amount the local supplier was asking. I ordered the part and it arrived within the time period the service rep mentioned. The packaging was 1st class. 24 hours. Good Job Supplyhouse.
Hello!
Thank you for taking the time to share your positive experience with us! We're so happy to hear that you found the motor you needed at a more reasonable price! Providing cost-effective solutions and excellent customer service is our top priority and we are thrilled that we could assist.
If we can try to assist with anything else, please let us know at 1-888-757-4774 and we would be happy to help! Thank you again for your kind feedback and we hope to hear from you soon!
Thank you,
Danielle D.
Supplyhouse.com Team
A few days ago I was shopping for Schedule 80 PVC parts and a double-union PVC ball valve on the SupplyHouse.com website. Eventually I found the parts locally.
Since then, SupplyHouse.com has been blowing up my email account with ads multiple times a day, insisting I purchase the parts I looked at. Based on my experience and customers' feedback, it will be a cold day before I ever consider a purchase here.
Hello,
Thank you for reaching out with this feedback and review. We sincerely apologize for any inconvenience caused by the frequency of our emails. This is certainly not the experience we want our customers to have. Our intention is to provide helpful information but we understand that the volume of emails or ads received can be overwhelming.
If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out directly at 1-888-757-4774 and we would be happy to further assist.
Thank you,
Danielle D.
Supplyhouse.com Team
Came thru with some parts for a 1975 furnace. I did not have any issues. Parts arrived *******@SupplyHouse, your bad reviews almost stopped me from ordering, you should address some of those alleged issues. I would use them again. No problems and the price was right.
Great 5 star experience from this online company I never heard of or was able to find many reviews of. Contacted their chat help line twice, once to confirm the free expedited shipping and once regarding a 1 day delay in receiving the item that was actually caused by UPS, not them. Both times I was assisted within one minute of calling, by a real person. The part I received was exactly what I ordered, well packaged and in perfect new condition. Their website is a pleasure to navigate. Their invoice included with the item offered clear, simple instructions if a return was needed. The price of my item was about 1/4 what I was quoted by local HVAC companies who then wanted $100 per hour labor for a simple board swap.
They dont refund returns. They just give you a rerun around. I shipped the item back and its been 2 weeks and each time when I ask for my refund they tell me I need to wait a week and the wait time keeps getting longer and longer.
Hello,
Thank you for reaching out with this review and providing this feedback as we are always looking to improve. We sincerely apologize for the delay and any frustration caused by the processing of your return. This is not the level of service we aim to provide.
Upon review of your order, we see that your return has since been processed and your refund has been issued back onto the original form of payment. If there is anything else we can further assist with, please contact us at 1-888-757-4774 and we would be happy to help!
Thank you,
Danielle D.
Supplyhouse.com Team
I could not find a PVC adapter for my lawn sprinkler systems at any of the local big box stores or even the small plumbing supplies. Found what I needed at SupplyHouse.com and had the part in two days. Excellent delivery time and great prices.
This company shipped my client a totally damaged product. They then sent the incorrect item which is also unusable. They will not return the item and only say "sorry there is just nothing we can do". So they sell unusable goods and will not stand behind them. They have scammed my elderly client could not care less. They should close their doors and never return to the space.
Hello,
Thank you for reaching out and providing this feedback and review. We're truly sorry to hear about your client's experience, and we sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide, and we're committed to resolving this issue promptly.
We take matters like these seriously and would like to investigate further. However, based on the information available here, we're unable to locate the order.
To better assist, please contact us at 1-888-757-4774 with additional order details. Your feedback is important, and we're determined to make things right.
Thank you,
Danielle D.
Supplyhouse.com Team
After purchasing over 3000 dollars worth of supplies. They wont ship my order, because they authorized the entire order on a credit card, and the bank is declining second charges for the same order. They dont use the authorized money for the order. They also cant get the sales tax rate correct for my business. This company is more of a headache to deal with than the savings are worth.
Hello,
Thank you for reaching out with this review and providing this valuable feedback as we look to improve our billing processes for the future. We're truly sorry for the frustrating experience you've encountered.
Your feedback is essential to us and we're committed to resolving these matters for the future and ensuring a smoother experience. Thank you again and we deeply apologize for the inconvenience this has caused you.
If we can try to assist with anything further with your order, please don't hesitate to reach out to our customer service team at 1-888-757-4774 or here: https://www.supplyhouse.com/sh/control/contactUs
Thank you,
Danielle D.
Supplyhouse.com Team
We ordered yesterday, and paid $50 for overnight delivery. It was promised to get here before noon and they delivered!
We installed the defrost motherboard, and it works perfectly!
Hello,
Thank you so much for your kind words and feedback. We really appreciate that you took the time to write to us and I'm so glad that you had a positive experience. We look forward to working with you again in the future!
If we can try to assist with anything else, please don't hesitate to reach out to us at 1-888-757-4774.
Thank you,
Danielle D.
Supplyhouse.com Team
I purchased filters for my A/C 12x20x1 when I received them and used one everytime my A/C shut down the filters would drop and make a loud noise. Turns out when I measured the filters they were 11.5x19.5x1. Cost me a $26 to return them. Since they send filters that are what they say they are they should have paid for Mr to return them. I would never buy anything from this company again
Hello,
Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business as we are always looking to improve.
We apologize for any inconvenience you have experienced while ordering with us. If you received the incorrect part number than what was ordered, we would cover your return shipping cost. If you did receive the part number that was ordered and it did not fit your unit, we would recommend ordering by exact part number of the existing filter or model/serial of unit rather than measurements of a filter only as filters can be model-specific for units.
We apologize again for any inconvenience you have experienced due to this. If you would ever like to confirm a part number of filter that is needed for your unit based on model/serial information, please do reach out to us at at 1-888-757-4774 or chat online under “Contact & Support" on our website. We would be happy to confirm the part number that is needed.
Thank you,
Danielle D.
Supplyhouse.com Team
Ordered twice in last 14 months & both time they went above and beyond in service, pricing & fast shipping,
Representative assured me the item was in stock. It wasn't. Now, I've had to cancel the order and request a refund. A week of time wasted. Thumbs down with this outfit.
Hello,
Thank you for reaching out with this feedback as we are always looking to improve. We apologize for this inconvenience you have experienced on your order with us. Unfortunately some items are not always kept on hand, or can be on back-order with the manufacturer due to unforeseen delays. We do have a dedicated staff that strives to keep our most popular items on hand at all times and we do apologize that you have experienced a delay that was beyond anticipation due to the material being on back-order unexpectedly.
If you have any other questions or concerns please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support" on our website.
Thank you,
Danielle D.
Supplyhouse.com Team
Bought mini split line sets and various parts for install of new Mitsubishi minisplit units. Two years later i am replacing both line sets with numerous pin holes at the cost of $1000.00 for three service calls and freon. Company informs me there is only 1 year warranty on there products. Obviously they sell garbage! I will never use them again and will pass this along to anybody thinking of buying from them.
Hello,
Thank you for reaching out with this feedback as we are always looking to improve. We apologize for the inconvenience this has caused you.
We typically do need to follow any manufacturer warranty provided and in the event that an item is not specifically covered under the manufacturer, we offer a 1 year warranty on the item. We do appreciate your feedback and apologize again for the inconvenience this has caused.
If we can try to assist with anything else, please let us know at 1-888-757-4774 or via live chat under our Contact Us page on our website.
Thank you,
Danielle D.
Supplyhouse.com Team
I purchased a hot water heater in Feb, 23. It arrived all beat up. Took pic's and called. They said go ahead and install, if there is a problem its covered. Well, it started leaking, they don't cover labor/parts to reinstall. That will be another $500 if I even get a replacement) They sent me to make claim direct to Triangletube. Triangletube said claim must come from Supplyhouse. Contacted Supplyhouse again and they said they need a day or two to process. NO ability to track progress, just wait. DO NOT BUY from SUPPLYHOUSE! You'll be on your own.
I ordered a condenser fan motor on their website because they said it was an OEM. What I received said Universal Fit. I told them I could have paid $50 less for a universal but paid up for an OEM motor. Requested a refund because of bait and switch and was told I had to pay return shipping. Look at their description it says brand is Nordyne. The other pic is what I received. Dishonest company. I'll never order from them again.
Hello,
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with your recent order.
We are deeply sorry that the condenser fan motor you received did not match your expectations. Our intention is always to provide accurate product information to our customers, and it seems that there was a discrepancy in this particular instance. We understand how frustrating it can be to receive an item that doesn't meet the specified description and we appreciate you reaching out as we are always looking to improve.
As for the return process, we regret any confusion caused. Our aim is to provide a seamless experience for all our customers, and we apologize if you were not provided with courtesy shipping for your return in this case due to the circumstances.
We would like to offer our sincerest apologies for any miscommunication and inconvenience you encountered. We understand your frustration, and we're committed to resolving this issue to your satisfaction.
If you are still needing any assistance, please feel free to contact our customer service team at 1-888-757-4774 or via live chat using the live chat feature under Contact Us on our website and we would be happy to provide you with a courtesy UPS shipping label.
Once again, we apologize for falling short of your expectations, and we genuinely appreciate your feedback, as it helps us improve our services. Thank you for giving us the opportunity to address this matter.
Thank you,
Danielle D.
Supplyhouse.com Team
I purchased a natural gas ignitor from Supply House at the direction of one of their technicians. I tried the device on my water heater and still no ignition. When I attempted to return the device I was denied because tested on my water heater. What poor customer service. I would not recommend Supply House to anyone!.
Hello,
Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us.
Our current return policy which can be viewed on our website states that any material being returned must be unused and uninstalled with any manufacturer packaging intact. Our records indicate that your item had been installed. If a product is tried out but just isn't the right part to fix an issue, unfortunately, a return is not able to be set up as we do not have technicians on staff to be able to diagnose technical issues.
We sincerely apologize for the inconvenience this may cause. If you have any further questions please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
Supplyhouse.com Team
I tried to purchase an item from my local plumbing companies with no luck. Jumped on line and found it at SupplyHouse.com. I ordered and received the item the next day without special shipping. They did a great job meeting my needs. From one business to another I appreciated the quick service! My customer is now taken care of and that's due to SupplyHouse.com.
From the business
SupplyHouse.com offers HVAC, PEX, radiant heat, hydronic heating and plumbing supplies. Shop now for great prices on PEX Tubing, thermostats, fittings & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reaching out with this review. We're truly sorry for the inconvenience the damaged material has caused. This is not the typical level of service we seek to provide and we appreciate you reaching out with this feedback regarding our packaging.
We would love to help make things right and do our best to expedite a replacement for you if still needed. Please don't hesitate to contact our Customer Service team at 1-888-757-4774 and we would be happy to help! We're so sorry again and we hope to improve for the future.
Thank you,
Danielle D.
SupplyHouse Team