SupplyHouse

I purchased a hot water heater in Feb, 23. It arrived all beat up. Took pic's and called. They said go ahead and install, if there is a problem its covered. Well, it started leaking, they don't cover labor/parts to reinstall. That will be another $500 if I even get a replacement) They sent me to make claim direct to Triangletube. Triangletube said claim must come from Supplyhouse. Contacted Supplyhouse again and they said they need a day or two to process. NO ability to track progress, just wait. DO NOT BUY from SUPPLYHOUSE! You'll be on your own.

Company lies on their website about shipping times. When I ordered at 9am Monday it said order today and have it tomorrow (27th). I get shipping notification last night. I check it this morning and it just says label created. I called and was lied to by the rep who assured me it went out on the truck. Not until 1:41 today (day I was supposed to have the part) it shows on way and I will have it tomorrow. I don't appreciate being lied to and will never, ever use this company again for parts.

Great customer service, but their returns can not be combined since they ship different items to different locations. If they can adopt an Amazon model I would give them 5 stars.

Bought mini split line sets and various parts for install of new Mitsubishi minisplit units. Two years later i am replacing both line sets with numerous pin holes at the cost of $1000.00 for three service calls and freon. Company informs me there is only 1 year warranty on there products. Obviously they sell garbage! I will never use them again and will pass this along to anybody thinking of buying from them.

I spent 171 + for furnace filters which were in two three packs of 6. They were not matching the description of the size, therefore I could not use. Contacted customer support and they said I cannot return partial case. They sent me an email confirming that they had listed the wrong size. Therefore I wasted the money. You are better off paying more from a big box store. Not worth money. Zero support. Save your time and money DO NOT BUY HERE. The worst part is I have bought filters here for the past goes uear and spent several hundred dollars, clearly they do not value their customers. Look somewhere else.

Great 5 star experience from this online company I never heard of or was able to find many reviews of. Contacted their chat help line twice, once to confirm the free expedited shipping and once regarding a 1 day delay in receiving the item that was actually caused by UPS, not them. Both times I was assisted within one minute of calling, by a real person. The part I received was exactly what I ordered, well packaged and in perfect new condition. Their website is a pleasure to navigate. Their invoice included with the item offered clear, simple instructions if a return was needed. The price of my item was about 1/4 what I was quoted by local HVAC companies who then wanted $100 per hour labor for a simple board swap.

This company shipped my client a totally damaged product. They then sent the incorrect item which is also unusable. They will not return the item and only say "sorry there is just nothing we can do". So they sell unusable goods and will not stand behind them. They have scammed my elderly client could not care less. They should close their doors and never return to the space.

I ordered a condenser fan motor on their website because they said it was an OEM. What I received said Universal Fit. I told them I could have paid $50 less for a universal but paid up for an OEM motor. Requested a refund because of bait and switch and was told I had to pay return shipping. Look at their description it says brand is Nordyne. The other pic is what I received. Dishonest company. I'll never order from them again.

We needed to replace some steam air vents at home, that's relatively easy to do without hiring a plumber. I found the items easily on the website, placed an order and received them quickly.

Turns out that cheaper is not always better... one of them broke after a couple months and released a lot of steam on the basement wall. I contacted customer service, they provided a refund, and I was able to order a replacement- this time of higher quality, at a higher price, hoping it will last for years.

Very good experience overall!

They sold me a controller card that did not work. They then want me to jump through several hoops and never call back or return emails. Mean while my tenant has had to go over a week without heat.

I will never buy from them again.
I paid $99 dollars for the card and today found it for $71.

Avoid them!

Your customers are your responsibility, regardless of your shipping carrier problems.
Learn to take ownership for each customer you deal with. Whatever you do, don't tell the customer you will perform a service and then not follow through! That's called "Lack of Integrity" in your business model! Ie... Mike W with order #*******.
Don't blame your shipping carrier. Have some integrity towards your business!
FYI... UPS "Sortation Delay" means they lost your package! Your customers know that too. Don't leave them hanging! Oh... and anyone trying to submit a complaint, they block your IP address... losers.

I tried to purchase an item from my local plumbing companies with no luck. Jumped on line and found it at SupplyHouse.com. I ordered and received the item the next day without special shipping. They did a great job meeting my needs. From one business to another I appreciated the quick service! My customer is now taken care of and that's due to SupplyHouse.com.

A few days ago I was shopping for Schedule 80 PVC parts and a double-union PVC ball valve on the SupplyHouse.com website. Eventually I found the parts locally.

Since then, SupplyHouse.com has been blowing up my email account with ads multiple times a day, insisting I purchase the parts I looked at. Based on my experience and customers' feedback, it will be a cold day before I ever consider a purchase here.

I purchased over a dozen hydronic baseboard heaters from Supply House. Several failed and the ones they sent to replace the ones that broke also failed. One employee admitted they had a defective batch. Despite this they told me they would not honor any more warrantee claims. Home Depot has the same ones and they will stand by what they sell. Avoid Supply House they stink.

The package was on the UPS delivery truck ready to be delivered when supplyhouse requested they return the order. When I enquired, they lied & said it was because of the Chinaflu. It defies logic why they would do such a stupid thing. Do yourself a favor, find a supplier that doesn't lie to the customers and stop shipments w/o cause.

I needed a paid receipt for the water heater I bought online at supplyhouse.com, in order to receive the rebate my electric company was offering. I called the 1-888 number, and Chelsea answered. In less than a minute I had a paid receipt in my e-mail! That is awesome customer service! The shipping of the water pump, was handled well, also! Awesome company to deal with.
Thanks, Charles R Seawright Jr

After purchasing over 3000 dollars worth of supplies. They wont ship my order, because they authorized the entire order on a credit card, and the bank is declining second charges for the same order. They dont use the authorized money for the order. They also cant get the sales tax rate correct for my business. This company is more of a headache to deal with than the savings are worth.

I've worked for many years in the customer service industry. I know how a review can effect your business. That's why I want to be perfectly clear about my experience with Supply House. 1st of all I spoke to a helpful representative (Danny) who looked up my part and made sure it was what I needed. He ordered the part with me on the phone so I could verify, in real time, that it was ordered. He only charged me for ground rates and the overall cost of my part was $100.00 cheaper than any other place I looked. Needless to say I was super skeptical when I received the part by 7 pm the next day! Apparently they found a distributor close by my area and were able to get it to me next day! The part I ordered was a control module for a air handler blower motor. The part was an exact match/pre-programmed and super easy to install! Thank you guys for a job well done! I will definitely tell my friends about you and use you again soon! Thanks again Danny, good job!

Placed a couple thousand dollar order, they owed a credit back and denied it. Typical NY folks. Would not use again. Contractor beware of this company

I purchased a natural gas ignitor from Supply House at the direction of one of their technicians. I tried the device on my water heater and still no ignition. When I attempted to return the device I was denied because tested on my water heater. What poor customer service. I would not recommend Supply House to anyone!.

We purached a water heater vault from SupplyHouse.com. When the parts came, we were unable to install it as the threaded interface was wear and tear. We suspected it was a used part. We called their customer service and explained it was a defect product with all the detail information they required. Finally they replied that the part is not returnable as we unpacked it and tried to install it. We did not even take off the tapes of the parts how could they determined we used itwithout looking at the product. They sent several emails trying everything they could prvent me from returning the part and getting the refunds. We are very unhappy with their services. I feel we got cheated.

I'm a pro contractor and I've enjoyed purchasing from SupplyHouse as their prices are always the best. The problem is their offerings are limited so I sometimes find what I need but usually not. Sorry but I did not keep the receipts available.

I purchased filters for my A/C 12x20x1 when I received them and used one everytime my A/C shut down the filters would drop and make a loud noise. Turns out when I measured the filters they were 11.5x19.5x1. Cost me a $26 to return them. Since they send filters that are what they say they are they should have paid for Mr to return them. I would never buy anything from this company again