SupplyHouse

Great customer service, but their returns can not be combined since they ship different items to different locations. If they can adopt an Amazon model I would give them 5 stars.

Ordered twice in last 14 months & both time they went above and beyond in service, pricing & fast shipping,

I ordered a Bradford White hot water heater based upon representations it was in stock and could be delivered to my tenant within the week. However, the tracking information kept pushing the delivery date back every day I looked and my tenant had to keep changing plans to be present for new arrival dates. I called customer service to find out why the delivery kept getting pushed back (it was now scheduled for delivery on 8/30) and when I was going to get it. I was promised a call back that I never got. The next morning, I looked at tracking and now it said it was expected by 8/19, a date that had passed a week ago. I spoke to a representative and canceled the order now that it appeared the product was lost in transit and I had my handyman pick up a Rheem at Home Depot. Three days later, I get an email from SupplyHouse saying they are going to charge me a $121 freight fee or the product will "remain in transit" and I won 't get my refund. I've already paid for a new one and nowhere on any of the emails and invoices I received does it say I'll be charged. In fact, it says very clearly I can cancel an order anytime and there is no restocking fee. I should not have to pay a freight fee for an order I had to cancel because SupplyHouse couldn't deliver as promised.

Ive ordered a fair amount of material from these people Im a small business so getting a good price is important. As the majority of the itemes are priced well, be careful because not ALL is, shop it. The biggest problem i have with them is there qouted arrival time, I would say less than 1/2 of my orders come when they say they will, its usally a day or upto 3 days longer than they say its gunna be. Ive called them on this and its more productive to bang your head on the wall. Of coarse its not her fault they say its the shipping company blah blah blah, dont believe it. Ive counted MANY times on getting product when they say it will arrive only to look stupid and get hit with delay charges from customers and contractors for not being able to get project done by going off when they claim i will get material. So DONT count on there arrival date if its important. This is the case even if you are in there "fast track" area or even if your a "trademaster" makes no different. Price = Good Delivery promise = FAIL. Dont state it if cant fullfill

Quick service. Wrong parts. High return shipping and handling prices... make sure it is the part needed. Not worth the return.

Very negative experience causing project delays and stress. They shipped AC condenser pad packed in bubble wrap only, which as the result caused the pad to arrive damaged. It will take at least a week in best case scenario to get a replacement, all project is on hold because of their poor packaging process...