First they sent out the wrong size part, not once but twice...two days in a row, after specifically asking them to match up the elbow 3/4's onto a 3/4s pipe, when they sent out the wrong size the first time...then the 2nd box arrived, next day, and they sent out the same wrongly sized part. WAREHOUSE ISSUES...Customer service then called multiple times to fix the problem, and send parts back. What should be a seamless simple return process turned into a nightmare of epic incompetence at every turn with this company. Said they would send out a return, UPS label. Simply enough. What they sent was a long UPS tracking number, and no label, or any link to the label, or any QR box that could be scanned to print out a label...like at amazon.com. Then multiple calls to Customer service today, first told they could sent out a 2nd email, but person doesnt come in till 11am, but would take a day to get it? When told that was not good enough...the female caucasian stated, just go to any UPS office and they can print it out for you using the tracking number. (Lie number one, they cannot) went to three UPS stores, then UPS itself, they too could find no return label, no QR box to scan, no bar code to scan, when they punched the tracking number in...PACKAGE HAS NOT BEEN RECEIVED YET! UPS STATED IT IS A PROBLEM AT SUPPLY HOUSE...THAT THEY NEED TO RESOLVE. UPS told me to request a TAG CALL, which Supply house has to set up, a driver will pick up at the house, and print out the return mailing label. So I call Supply House again today and was told an email was sent out with a new mailing label, the call at 11;30am, 12:30 and no emails, in the same customer service call requested to speak to a supervisor, and the african american male, did put me on hold for a supervisor...then told me they are all in meeting...Ended the call and stated I would check email again for any 2nd email with a return mailing label...that customer service agent, told me there would be a link, just like in the first email sent...that one did not work, the highlighted in Red UPS tracking number...so four days later and still not able to get a return label from SUPPLY HOUSE.COM. Even asked if they had been hacked or IT problems, they stated no. Yet what should take two seconds to due, like at amazon, takes four days? Next route to contact Corporate Hdqrts to give feedback on the incompetent service and incorrect information Customer Service agents put out to customers that have recieved incorrectly filled part orders...ANOTHER PROBLEM WITH THIS COMPANY...hours waisted and not one employee can fix the problem, or problems. This is not rocket science, poor management and lack of accountability. If I could give a zero for overall rating I would, if they do fix this problem for me, expeditiously I will repost a new rating and feedback, I do not expect that to happen anytime soon;{

Having been a regular client since before it was call Supply House, I hadn't noticed the steady decline in service. They were formerly called Pex Supply Co. Last order is my last after decades of business. When I tried to place an order their site wouldn't take the money, so I phoned them. I was told I could place the order over the phone but would need all the sku numbers for each line item. I found the numbers online and read them off over the phone and paid. But I made the mistake of critiquing them for not getting the web site fixed. In retaliation they shipped out each separate line item individually over 10 days time, one package every day or so apart. Such arrogance. Such an awful contemptable way to treat paying customers. They are not God's gift to the plumbing supply business, though I think they seem to think they are.
After 10 days I finally got all my items, put them together and inventoried to make sure I got all I paid for. I trust them not at this point.
Bottom line is, if you need plumbing supplies, find another source because these people think nothing of throwing away a loyal customer relationship in an instant without thinking about how they intend to stay in business.
I look for them to go under soon. And that won't be too soon. Here's a pasted copy of my receipt:

4 delivery dates
Shipping via UPS Ground

Items will arrive Tomorrow, Apr 20

Fast Track
PXT100-100-050-DZR
1" PEX x 1" PEX x 1/2" PEX DZR Brass Tee (Lead Free)

SKU: PXT100-100-050-DZRBrand: Bluefin

1 unit
$4.03 each
$4.03
Items will arrive Thu, Apr 21

**************
1" x 3/4" Poly PEX Crimp Reducer Coupling

SKU: **************Brand: JMF

4 units
$1.02 each
$4.08
GHME075LF
3/4" x 3/4" Brass Male NPT x Garden Hose Fitting - 1/2" FIP Tap (Lead Free)

SKU: GHME075LFBrand: Bluefin

2 units
$4.22 each
$8.44
Items will arrive Fri, Apr 22

WMCP-60-075
3/4" x 5' Washing Machine Braided Hose Connector

SKU: WMCP-60-075Brand: Bluefin

1 unit
$7.55 each
$7.55
Items will arrive Mon, Apr 25

PXBV100-DE
1" PEX Crimp Drop Ear Ball Valve (Lead Free)

SKU: PXBV100-DEBrand: Bluefin

1 unit
$12.24 each
$12.24
Subtotal $36.34
Shipping — UPS Ground $4.95
Sales Tax $3.41
Total
$44.70