Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
It looks nothing like the photo. It's honest to god a piece of crap! What a waste of money!
The experience was good. Found what i was looking for for the right price.
Asked about shipping, got a flippant response In return. Asked about ten dollars credit for signing up for emails, same type of response. Will not order again.
I was expecting larger earrings than what I received, I will be returning them.
Easy and quick ordering process. Good price. No shipping.
After ordering, I discovered that shipping would come after the holiday I was ordering for. The rep was very accommodating and upgraded the shipping option for free, so the item arrived in time for the holiday! Excellent service! Thank you!
I was very happy to find an affordable ring in the style and design I've been looking for.
I was very happy to find an affordable ring in the style and design I've been looking for.
Great experience. Easy to order. Received order in about a week. Beautiful, sparkle.
Not shiny at all not good quality. I really wish I could have loved them.
The quality of the ring I received was very disappointing. It is a very cheap version of the image on their website.
Easy to find a great simple gift for Mother's Day at a fair price. Easy ordering & delivery.
Disappointed with nose ring. Can't tell it's emerald at all!
Quick shipping and good price. Love my new diamond earrings!
Shopping was the easy part. The item arrived and was wrapped in a beautiful purple and gold gift bag. When I opened te gift bag I was quite surprised at how small the necklace was. I would shop around before buying again.
Great shopping experience, communication, and delivery. Excellent sales!
Mystic Fire Topaz is one of my favorite stones. A friend of mine sent me a link to a necklace that I might like. $399.00 marked down to $299.00 but with coupon it was only $48. What a deal... What I rip off. I received my jewelry very quickly by Fed Ex. However the necklace was a painted plastic heart necklace made to look like Mystic Fire Topaz. I was VERY DISAPPOINTED. The necklace wasn't worth $5 and that's only because of the chain. I looked to return but they make the process so specific that if you don't comply with what they require to return then you won't get a refund. You have to return in a box, must have tracking and insurance on the package at your cost.
I received the pearls necklace yesterday, after only 2 days! They are beautiful, they came in a very chic pouch and the price is unbeatable. Thank you, Super Jeweler!
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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