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SuperJewelerReviews 2,394

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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56,152 reviews
Georgia
1 review
0 helpful votes
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It looks nothing like the photo. It's honest to god a piece of crap! What a waste of money!

Date of experience: May 10, 2021
Tennessee
1 review
0 helpful votes
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Very nice
May 9, 2021

Pearls were much nicer that I was expecting. Very fast shipping.

Date of experience: May 9, 2021
Iowa
1 review
0 helpful votes
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Was pleased
May 9, 2021

The experience was good. Found what i was looking for for the right price.

Date of experience: May 9, 2021
Washington
1 review
0 helpful votes
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No service
June 7, 2021
Updated review

Asked about shipping, got a flippant response In return. Asked about ten dollars credit for signing up for emails, same type of response. Will not order again.

Date of experience: May 8, 2021

Site is user friendly and quick
April 28, 2021
Previous review

Site is user friendly and quick.

Date of experience: April 28, 2021
Indiana
1 review
0 helpful votes
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Excellent
May 8, 2021

I've ordered once before and that order came quickly. The jewelry is beautiful and of good quality.

Date of experience: May 8, 2021
New Jersey
1 review
0 helpful votes
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3 stars
May 8, 2021

I was expecting larger earrings than what I received, I will be returning them.

Date of experience: May 8, 2021
Pennsylvania
1 review
0 helpful votes
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Ring
May 8, 2021
Updated review

Easy and quick ordering process. Good price. No shipping.

Date of experience: May 8, 2021

Easy and quick
April 28, 2021
Previous review

Easy and quick

Date of experience: April 28, 2021
District of Columbia
1 review
0 helpful votes
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Excellent Customer Service
May 8, 2021

After ordering, I discovered that shipping would come after the holiday I was ordering for. The rep was very accommodating and upgraded the shipping option for free, so the item arrived in time for the holiday! Excellent service! Thank you!

Date of experience: May 8, 2021
Maryland
1 review
0 helpful votes
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My mother's day gift
May 8, 2021
Updated review

I was very happy to find an affordable ring in the style and design I've been looking for.

Date of experience: May 8, 2021

I was very happy to find an affordable ring in the...
April 29, 2021
Previous review

I was very happy to find an affordable ring in the style and design I've been looking for.

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Beautiful earrings!
May 8, 2021
Updated review

Great experience. Easy to order. Received order in about a week. Beautiful, sparkle.

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Date of experience: May 8, 2021

Great service
December 31, 2020
Previous review

Great service

Date of experience: December 31, 2020
Texas
1 review
0 helpful votes
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Disappointed
June 7, 2021

Not shiny at all not good quality. I really wish I could have loved them.

Date of experience: May 8, 2021
Illinois
1 review
0 helpful votes
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Ring
June 7, 2021

The quality of the ring I received was very disappointing. It is a very cheap version of the image on their website.

Date of experience: May 8, 2021
Wisconsin
1 review
0 helpful votes
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Easy & fast
May 8, 2021

Easy to find a great simple gift for Mother's Day at a fair price. Easy ordering & delivery.

Date of experience: May 8, 2021
Michigan
1 review
0 helpful votes
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Earrings
May 8, 2021

Though th experience was good the earrings look different n the picture

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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Not like picture at all!
May 8, 2021
Updated review

Disappointed with nose ring. Can't tell it's emerald at all!

Date of experience: May 8, 2021

Lovely items to pick from
April 28, 2021
Previous review

Lovely items to pick from

Date of experience: April 28, 2021
Pennsylvania
1 review
0 helpful votes
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Couldn't be happier.
May 8, 2021

Quick shipping and good price. Love my new diamond earrings!

Date of experience: May 8, 2021
New Mexico
1 review
0 helpful votes
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Mother's Day
May 8, 2021

Shopping was the easy part. The item arrived and was wrapped in a beautiful purple and gold gift bag. When I opened te gift bag I was quite surprised at how small the necklace was. I would shop around before buying again.

Date of experience: May 8, 2021
Washington
2 reviews
0 helpful votes
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Great
May 8, 2021

Great shopping experience, communication, and delivery. Excellent sales!

Date of experience: May 8, 2021
North Carolina
1 review
0 helpful votes
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Plastic Stone
June 7, 2021

Mystic Fire Topaz is one of my favorite stones. A friend of mine sent me a link to a necklace that I might like. $399.00 marked down to $299.00 but with coupon it was only $48. What a deal... What I rip off. I received my jewelry very quickly by Fed Ex. However the necklace was a painted plastic heart necklace made to look like Mystic Fire Topaz. I was VERY DISAPPOINTED. The necklace wasn't worth $5 and that's only because of the chain. I looked to return but they make the process so specific that if you don't comply with what they require to return then you won't get a refund. You have to return in a box, must have tracking and insurance on the package at your cost.

Date of experience: May 8, 2021
New York
2 reviews
0 helpful votes
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Great store, great pearls!
May 8, 2021

I received the pearls necklace yesterday, after only 2 days! They are beautiful, they came in a very chic pouch and the price is unbeatable. Thank you, Super Jeweler!

Date of experience: May 8, 2021