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The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Gift for my wife, arrived quickly, very pretty. She was very happy
I am now the owner of a beautiful aquamarine pendant necklace.
I placed my order and it was scheduled to deliver weeks later. I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. I walked away under the impression that there just wasn't enough time--especially since I wanted engraving. Low and behold, I received a message later in the week that the ring shipped! It arrived today--JUST in time for Father's Day! I am SO excited!
Easy process and love that I could customize the ring to my specifications
GREAT. It was user friendly & easy to order. I appreciated the detailed item. Couldn't have said it better myself.
GREAT. It was user friendly & easy to order. I appreciated the detailed item.
Good experience from site, selection and checkout to delivery
Found the earrings for my daughter and at a great price. The are super shiny and very pretty. I was very surprised.
I have purchased 2 different products and have been pleased with the quality of both. The payments make it even easier... However, I will not be purchasing again... it is too difficult to make extra payments when I could. It's like pulling teeth.
Was satisfactory service. Arrived sooner than expected.
Great price, fast shipping, beautiful sparkly Moissanite very good quality.
It was easy to find what I was looking for. The price is just about as expected.
It was easy to find what I was looking for. The price is exceptional.
Great deals with easy checkout process. They even allowed me to upgrade the diamond earrings I bought for my wife and still delivered them within an impressive time limit. The only reason I gave 4/5 stars is that the diamonds I received were I2 (low) on the clarity side. Otherwise they're really nice earrings and I do have a reasonable expectation when items are on a "clearance sale", I just wish I knew upfront all the Cs (which is partly on me for due diligence). Overall I am a satisfied customer and would look forward to buying higher level diamonds in the future from this company.
Great deals with easy checkout so far.
Wife loved it was just what she wanted. Couldn't be happier. Arrived in 3 days with standard shipping
The pendant is absolutely beautiful and the crystal really shines. Love it
Beautiful ring. Looks fabulous and fits perfectly.
Was hard to re find a ring u were looking for earlier. Now I know to write down codes
Was hard to re find a ring u were looking for earlier. Now I know to write down codes
We got a good deal on our purchase, we should have researched what we were buying. We are returning the product and see about upgrading to better stones.(you get what you pay for)
Easy to order, easy to deal with, received many deliver notices
Very fast. I found exactly what I was looking for at a good price and I could use my Amazon card for payment! I received the earrings far sooner than I expected and I was really happy to see they were what I wanted. Very cool!
Very fast. I found exactly what I was looking for at a good price and I could use my Amazon card for payment! Very cool!
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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