From the business
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SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was thinking never will receive this order, long way order but finally received.
Beautiful pattern and shining and box.it is good for the gift. I would like to recommend it to my friends
The jewelry was nice and very affordable. I was very impressed with the selection.
I ordered heiress for my girlfriend and it is my favorite dress that she has ever worn. It compliments her body beautifully and accentuates all of the right places. Their designers are no joke. I never leave reviews but I will be ordering her as much as she wants from this brand lol. They really are incredible!
LOVE it! I won an instagram giveaway so this was especially fun!
No problem shopping. The sale price caught my attention. Very please with quickness of delivery and updates.
Easy website to find products, great prices. Good customer service, updates on emails
The experience purchasing was super easy, but the product was not as nice as it looked in the pictures.
Please set up expectations if you would place a lock in the corner (not in the center) of the reverse side of the earring. Add disclosure and pictures.
Let customers know prior completing order that the reverse side would look very different from the original pictures.
They are very responsive. If you're not satisfied, they take everything back, no questions asked. Great company!
I ordered item 7 months ago and they did not arrive - i got told i could only have a store credit. It has taken 4 months and hours of emails to try to get to use the voucher, i now need to get legal action because it is a wild goose chase.
I have used before and it has gone well - but if anything goes wrong they are a nightmare to deal with and i have spent over $1000 7 months ago and still have nothing to show.
My order came really fast and I absolutely love! Very good quality I'd recommend to family and friends!
Problems with credit card. Finally resolved.Don't apply for new card associated with Superjewler.
On time, and what was expected as describe on the site
Very great experience would recommend these earrings they are Gorgeous
Always been satisfied but this necklace can't see
Any diamonds
Easy to use system. Liked the option of Amazon Pay.
My experience was very good except for my disappointment in the diamond clarity.
LOTS of help and very friendly. It was a very good experience, the wife was very happy with her new jewelry. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members