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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
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Excellent.
Thank you.
I don't have 50 characters. Lol
Your website is easy to navigate through and made the purchase a breeze. It's always worrisome ordering jewelry online. Many times I've been disappointed with my purchases only slightly resembling the pictures I ordered from. However, SuperJeweler's picture represented the product perfectly. The ring is exactly what I was hoping it would be. The quality of the workmanship and diamonds exceeded my expectations. Thank you, SuperJeweler! I will be back to make future purchases of your fine jewelry line.
Fast delivery and very pretty jewelry. Will make a great gift.
Hi, my name is Rachel. I am here to post a complaint about the product purchased from this company called SuperJeweler. It so happened that we were not informed by the company that someone would need to be at home to receive the order. In this case, it took almost a month for the ring to arrive. But for that, my boyfriend had to call SuperJeweler a few times, who informed us that the order was at FEDEX, that is, I am the customer, who should go after it and the company that sold the ring, right? Not even! I can say that my boyfriend had to pick up the ring at FEDEX, because when we called, FEDEX set an approximate date and time for delivery, and it DID NOT happen! I lost a day of work waiting for the ring. And to end this unpleasant subject, I also want to record that the width of the ring does NOT match the image on the site. The ring is beautiful but very thin. To me, this is false advertising.
1/4 carat diamond stud earring. Came as described in a very nice wrapper. Pleased with the earing and its presentation.
I am very happy with my new ring and also with the shipping time-very fast
From the moment I created an account with SuperJewerler to the moment I received my first order, I feel like I was really taken care off. Their updates when the Jewel was shipped out to when it was dropped in my mailbox made me feel super safe and trustworthy of them. I had a great experience and am looking forward to future buys.
Necklace broke instantly at the slightest pressure was only being held together by a single link on a rope chain, disgraceful
The ring is okay, but not really what I anticipated to receive. I have other pieces of Fire Opal jewelry and those stones are more "fiery", not so dark and dull as the one I received.
I ordered 18 inch pearls but actually received 16.5 inch pearls
Easy to order, jewelry came fast, only thing I would recommend for even better service is to give a shipping notification. I am never notified if and when the merchandise is approved for shipment or shipped out other than receiving a order authorization which doesn't help track or confirm the order.
I appreciate the speedy service and good communication! Rings arrived ahead of schedule! Thank you again!
Awesome dealer and ships really fast kudos!
Have bought from them before and have no issues whatsoever.
I like receiving the text alerts! Glad it had to be signed for. Beautiful beautiful diamond ear rings.
The staff were friendly and helpful with my order. I was notified when it would and did arrive. I'm quite happy with my ring, it's everything I hoped it would be. Thank you for a nice experience…
Quick and Easy The jewelry is very pretty and very reasonably priced.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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