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SuperJewelerReviews 2,393

4.5

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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California
2 reviews
0 helpful votes
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Great Gift
September 5, 2022
Updated review

Never disappointed with an purchase yet, I would love to apply for credit from this store

Date of experience: September 5, 2022

Easy to navigate
December 21, 2019
Previous review

Easy to navigate

Date of experience: December 20, 2019
North Carolina
1 review
0 helpful votes
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Na
September 5, 2022

Na. Not like what I thought I ordered looks different online

Date of experience: September 5, 2022
Massachusetts
1 review
0 helpful votes
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Can't wait to get this ring. I wanted it for so long.the code brought the price down.so I went for it. Txs Joan Gaudioso

Date of experience: September 2, 2022
Idaho
1 review
0 helpful votes
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Diamond Pendant
August 24, 2022

My beautiful diamond pendant arrived very quickly, sooner than the expected delivery date. It is a beautiful, sparkly diamond and I am very happy with it.

Date of experience: August 24, 2022
Missouri
1 review
0 helpful votes
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Great place to buy jewelry, they have really great deals! Quick and easy way to shop!

Date of experience: August 21, 2022
Kansas
3 reviews
0 helpful votes
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Love my Jewelry
August 20, 2022

So great shopping at SuperJeweler if I have question you all answer it.
The jewelry is beautiful

Date of experience: August 20, 2022
Texas
1 review
0 helpful votes
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Mr
August 19, 2022

Excellent service packing was processed in a very timely manner and customer service phone call was great

Date of experience: August 19, 2022
Alabama
1 review
0 helpful votes
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It was not looks like I wanted it…
September 17, 2022

It's came pretty quick but one of
Chan was tangled in the box

Date of experience: August 18, 2022
Colorado
1 review
0 helpful votes
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Lovely item. Thoroughly happy!
August 17, 2022

Small but beautiful item.

Exceeds my expectations.

Date of experience: August 17, 2022
Connecticut
1 review
0 helpful votes
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Poor quality product
September 16, 2022

Looks bad made all parts are moving like going to fall

Date of experience: August 17, 2022
Kentucky
1 review
0 helpful votes
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Loyal customer
August 17, 2022

Very convenient purchasing options, high quality products, best prices

Date of experience: August 17, 2022
New York
1 review
0 helpful votes
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Near 1 ct diamond studs
August 13, 2022

Arrived quick. Pretty but are not near 50 pts each. More like 40 which is less than what they claim.

Date of experience: August 13, 2022
California
2 reviews
0 helpful votes
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Company gets A+
August 12, 2022

This company provides GREAT products and value. I have purchased several items and this will be my first return.

Date of experience: August 12, 2022
Georgia
2 reviews
0 helpful votes
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Mariner Chain
August 11, 2022

Very good price and I would like to buy another 20 inch at the same promotional deal if at all possible.

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
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Diamond Earrings
August 11, 2022
Updated review

I sent these back. I had to pay $7 for insurance to purchase, and $5 to return.

Date of experience: August 11, 2022

I didn't gey an Easter Bunny with my order
June 12, 2020
Previous review

I didn't gey an Easter Bunny with my order.

Date of experience: April 8, 2020
Louisiana
1 review
0 helpful votes
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The process was good and I appreciate the quick delivery. The design doesn't match the picture in proportions, but she seems to be happy

Date of experience: August 11, 2022
South Carolina
1 review
0 helpful votes
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Earrings
August 11, 2022
Updated review

Love the earrings! Will you be offering a deal on a pair of 2 carat studs? Would buy them immediately!

Date of experience: August 11, 2022

A little trouble with placing order
July 30, 2022
Previous review

A little trouble with placing order.

Date of experience: July 30, 2022
Florida
1 review
0 helpful votes
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I like SuperJeweler and have visited the Diamond District on several occasions for my jewelry needs. I feel like you can never get as good a deal online as you can by establishing a relationship with a local jeweler who you meet in person. There's wholesale and retail, and the closer you can buy to wholesale, the better. Online marketplaces don't allow you to develop a relationship. The most you'll get is a "thank you" email on special occasions with a coupon code, but even then when it comes down to the price per gram on gold or carat weight on stones, you're still a pretty long ways off wholesale. The website functions well and there are some good sales every so often, but overall this is just a software/web-optimized business with too many marketing emails and gimmicky pricing schemes displayed on each product page. Works well for them I'm sure, and some people enjoy shopping this way, but not me.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Nice piece of jewelry
August 9, 2022

Super jewelry fine, delivery was not, they left package on the floor at the bottom of my driveway.

Date of experience: August 9, 2022
California
1 review
0 helpful votes
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Helpful
August 8, 2022

Simple, fast and at a low price. I had messaged their support line and they where very helpful

Date of experience: August 8, 2022