From the business
Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I got the 1/10 CARAT DIAMOND XO INFINITY BRACELET IN YELLOW GOLD OVERLAY. Absolutely beautiful. Perfect fit without having to pay to size it like normal. Get compliments all the time about it. Fast shipping and customer service is awesome. Would shop and buy from this company again and again. A+++
I received a beautiful pair of Quartz Amethyst Bar Earrings and fell in love! I knew they would be pretty but when I saw them in person I was Wowed! Great customer service and great quality! Very happy with my jewelry!
I love this website. They have great quality jewelry and great prices. Also, they have so may items to choose from.
Upon first receiving my necklace and earrings from Super Jeweler I was immediately impressed. Both pieces of jewelry are quite beautiful and very sturdy, as in they survive constant touching and pulling by my toddler each time I wear them. I wear them 2 or 3 times a week and it has been a couple of months since I first got them and they have yet to show any signs of ware. I would definitely recommend super jewelers to any of my friends!
Overall such a great company, every interaction I have had with them has been positive! Would highly recommend
I just love your jewelry. I'm hoping to eventually get necklaces, bracelets, and rings as well. Thank you for making such unique jewelry that's hard to find anywhere else. You guys are the best.
I have enjoyed numerous products from super jeweler. They are always good quality, low prices and are delivered quickly. I continue to use super jeweler for gifts, holidays and my own personal purchases! I high recommend them!
I was very hesitant about ordering jewellery online, but decided to jump in and order from Super Jeweller ( English spelling of jeweller). I spoke to an incredible customer service agent, and she answered all of my questions, and then gave me her name and told me to ask for her if I needed anymore info! I was surprised at such personal service, but sure enough when I did need help, and asked for her I spoke with her again! I'm a big fan of great customer service, as they provide the first impression of a business. Then when my order arrived, I was ecstatic! Better than I'd imagined, and as a jewellery fanatic and having worked in the business, I'm annoyingly " anal " ( to put it bluntly) when it comes to buying jewellery. I will DEFINITELY order from this site again, and have encouraged countless others to do the same!
The earrings i recieved from superjeweler are gorgeous! They were very very helpful when it came to my mailing needs, which was very much appreciated! I hope to order from them soon. Such amazing choices at incredible prices!
Was extremely pleased with quality, price and value with surprise bracelet and ear rings for my spouse who was really surprised and happy with gift. Timely processing and delivery with quality packaging.
I received a pair of black diamond earrings that were so stunning. I will be purchasing from Super Jeweler again and again. Service is also Superior. Thank you Super Jeweler.
I bought 1 ct s1 H earrings. I got them and the tables were not the same. I put them aside because my mother passed away. I got a request from Ekomi for a review and I told them I was not happy. I dealt with exchanges, who offered to exchange them for "an even better item". I returned the earrings and got the next pair. I am not happy with them either as they have no color refraction, they don't even sparkle in the sun. I asked for a refund and they now tell me it is too late for a refund and offered me another exchange of the same quality. Another option they offered was a pair that cost 2297 more. They assured me I would get more sparkle. At this point, I am not prepared to spend an additional 2300 and would just like a refund or a pair that has the sparkle I expected. I sent an email to the president Mr. Fox and he has not responded. I seriously question the integrity of this company and it's products. I would like to be a satisfied customer where ever I shop and that isn't the case with super jeweler.
I have since received the jewellery, disappointed at the size of article, but that is my fault I should have checked the dimensions given in the advertisement Once they replied to my review they were very pleasant to correspond with.
Hi, David. We are very sorry to hear that you haven't heard any information on your order. Can you please reply back with your order number and we will then reach out to you with an update on your order? Thank you!
I won a necklace and boy does my wife love it, great company I got my prize in about 2days. I would highly recommend this company
I love my diamond earrings from Superjeweller. They are sparkly and pretty, just like me!
I really love the quality behind this brand. I appreciated that my order came quickly and accurately too with no wait! SuperJeweller follows through to offer a great selection, great promotions and speedy service too. Thanks SuperJeweller! <3 my earrings.
Great for Sunday Best and Friday Fun. Well made, comfortable to wear. Lots of compliments. Thank you for my beautiful bracelet.
The gift I recieved was stunning and amazing and the box it arrived in was lovely thank you so much for letting me enter your completion I was so overwhelmed to receive it also it made a beautiful gift for my daughter and her beagle pup kiwi she loved it and never takes it off
I love the jewellery Super Jewelers advertise and the watch they sent me is very nice and my grandson thinks it is fantastic. Their jewellery is good value for the money they charge.
I have purchased several pieces from Super Jeweler. The jewelry is beautiful and the prices are very reasonable. I recently won a bracelet from them in a sweepstakes. Oh wow, oh wow. It is gorgeous!
I absolutely love the Raspberry Quartz drop earrings I received from SuperJeweler! They were lovely in every way... and great customer service as well!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Karen. We are so sorry to hear that you are not happy with your earrings. Our goal is to make each and every one of our customers happy. Can you please respond back with your order number and we will reach out to you. Thank you!