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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Not impressed at all bought a gold diamond ring for the wife from this site in GBP had to pay an extra £18.00+ in CASH to collect it from post office due to import duties these I was not told about when buying.On inspecting the ring the gold is very very thin at base and it was not anything like the size indicated on picture(made to look bigger)could have bought a better quality ring for the money here in UK without the wait and hassle.To be fair it was Royal Mail that load the import duties with their massive cut this typical of yet another privatised company with no conscience.
Ordered a ring for my GF's birthday and paid for delivery included and also insurance... Weeks went past and finally got an Email saying Ring was in Customs awaiting a Payment of £24.41 to release it! Absolute SCAM! Some other Shipping company had taken the delivery off DHL when it cleared Customs that wanted this extra charge. I did homework and NO duty is needed on items under £150 which my order was below. Will be taking this further. BEWARE of this Jewelery company and scam people!
Bought black diamond earrings which look light grey and like cheap rubbish. When they arrived I also had to pay a customs charge withich was not explained when I placed my order. BEWARE.
I have been waiting weeks for my stud earrings, then I receive an email from the customs and excise demanding a third payment of the cost of the studs, I have no alternative but to pay this charge and I haven't even looked at the quality of the items. So buyers BE WARNED
Jenny B
I ordered. Pair of 4 carat diamond stud earrings from them & when they arrived, I compared them to a couple pairs of CZ. Earring studs that I have & the supposably diamonds had no more fire, color or clarity than he CZs. Then I took them to Costco's to compare them to some diamond studs of the same weight that I had seen there & there was no comparison, the Costco diamonds had a better color & clarity rating, & were 100 times brighter & shiner than the pitiful diamonds from Super Jeweler. So I packed up the studs that I had ordered & returned them by Fed Ex, & insured them for $10,000. I hope I get a refund, assuming that I will, I will go to Costco to buy my studs. There I know that I will get what I pay for, fair & square!
I got the most beautiful black diamond eternity ring from Super Jeweler. It took less than a week to arrive and it is seriously breathtaking. Under $200 too! Some of their products look cheap, but many of them look really lovely. They have a ton of different price points for all budgets. I LOVE my ring!
I bought a ring for my girlfriend's birthday. It came very late. It was useless. I would buy from mil eysh ouse.com which I used to buy from.
I ordered a ring for my girlfriend's birthday on 1/18. Received an email that it was shipped 4 days later and here I am 25 days later, still waiting for the ring to arrive. Girlfriend's birthday has come and gone and I looked like an idiot because I had to scramble for another gift at the last minute. Superjeweler uses DHL to deliver, which is an awful service. They didn't have shipping info for 2 weeks after the package was allegedly dropped off. To top that off, they hand it off to USPS to deliver, and the package has been shuffling between distribution centers, sitting there for 3-4 days at a time, not being delivered to me. I feel like an idiot for not trusting these reviews. Do not do business with this company, they are scammers.
Illegally declared item as a gift when dispatching to me via their UK Website UK.super.jeweler.com which sold goods in british pounds and has UK Flag all over it. Turns out they illegally try to avoid paying UK import duties
I ordered a pair of diamond earrings the day before Christmas. Shipped free and arrived in less than a week. Super great pricing and the packaging was more than fantastic!
(For all of the complainers ~ They clearly state on their site that item takes a few working days to ship)
Ordered item on 11/27/13 believing this was more than enough time to receive the item and re-mail the item before Christmas. Learned today the items MAY ship on 12/16/13 to me because the company is backlogged due to holiday sales. Really?. Live Chat does not work on weekends. STAY AWAY!
I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve... Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company.
Fair warning. Your email box will explode with mailings of deal offerings from this site if you order from them or join their site as a customer. Sure, you can unsubscribe but they have such great deals all the time that you may not want to. If they had a filter of some sort to limit the number of emails you get each day it would be preferable.
As for their service: great customer service, semi-fast shipping, and lots of great daily deals on jewelry with lots of selection and inventory. I cannot comment fully on the quality of materials of the jewelry they offer as I am not a jeweler or an expert on such things. But I have been quite satisfied with the orders that have been shipped to me. Some items are smaller than they appear on website but I am more concerned with quality and professionalism. They seem fair and competent in their business practices. I will definitely be placing future orders.
Poor customer service and ring looked way better online. The return process is so cumbersome, seems designed to frustrate the customer
I bought an engagement ring for a small discounted price including free shipping. When my fiance had it apraised she cried. I thaought it was just my eye but it was noticeably yellow. The apraiser said it was a diamond but not of the quality I paid for. Refund was cumborsum. I might need to sew.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We here at SuperJeweler take customer service and our feedback very seriously and are saddened to see you were less than thrilled with your purchase. We stand by all of our products with a Lifetime Warranty and full 60 day return policy; no questions asked should you decide to return. Our dedicated customer service team is available via phone, email or live chat for your convenience.