SuperBrace

The web site showed the part I wanted was back-ordered. I emailed to ask "how long" and got a message back saying "3 weeks". I ordered, they took my $200, and I waited. After 2 months, I emailed customer service asking about it. I used their online "order tracking" but it always said only "backordered". I emailed several more times and never got an answer. I emailed the person who had originally told me 3 weeks, and still no answer. I finally telephoned and was told, "those will be available in January" (another 2 months from now).

Basically, if you aren't going to deliver my product for nearly half a year, you need to tell me that up-front, not take my money and give me nothing, not even information. The telephone service was good, and they said they would refund me within one day, so I'm giving them an extra star for that. TKAT seems to be a competitor, so maybe they'll do a better job.

Update: Another promise broken. The very nice lady on the phone had promised me a refund the next day. More than a week later, nothing, so I called back and got the run-around about having to check with the accountant. It begins to look like this company is incapable of keeping any promise, so I can't even give them 2 stars anymore, even though the lady on the phone was very nice. She deserves to work at a better company.