SuperBiiz

The absolute worst company policies and customer service. I ordered a product, received it realized only after opening it to take a look at it that it was not the correct part that I needed so I did the normal expected thing and contacted them to return it so that I can get the correct product but I had no idea that this company will not take your return once you open the box, NOT if it's been used, but once you open the box!

REALLY? An unused prodect is now somehow looked at as used to these idiots and they will not refund you your money, Everyone do yourself a favor and find another more reputable company to deal with because if something like this happens to you don't expect to get your money back or any type of customer satisfaction, YOU'VE BEEN WARNED!

In their own words: Wide selection of PC components, software, networking products and consumer electronics from top brands. Whether you're a hardcore gamer, a small business, a reseller, a gadget junkie, or just a PC-building enthusiast, we are sure to meet all your needs.

I did some of my Christmas shopping there. I did save a little bit. The main reason I did my purchases there was the site was one of the online retailers for the Supper Talent flash memory drives. That gave me the confidence and security to deal with them. I have ordered two items in separate shipping. They offer free shipping when used First Class mail and UPS with a chart for the different types (next day, second day...). I tried the free shipping USPS and the 3rd day UPS. I placed the first order with the free shipping on 11/26/10 (Friday) and on 11/29/10 I had the product. The second order I placed Sat 11/27/10. The processing started 11/29/10 and the tracking shows me I will have it on 01/12/10.

I got billed after the processing. They do not work on weekends so for the Fridays order my credit card was billed Friday and for the Saturdays order on Monday.

For any kind of PC component shopping I am using Superbiiz which help me to save money. I feel secured to deal with them. But some of the components that I have purchased recently from them is not provided the expected quality. So, I have a little disappointment with their service.

Four days after placing my order I contacted the company to see why it hadn't even begun to be packaged. Only after I asked did they tell me that my credit card information was incorrect, when it hadn't been at all. I reassured them it was correct, and finally seven days after placing my order it got to "released for distribution," still on the opposite coast.

During this time, customer service took at least 24 hours to respond to any followup emails sent, and despite the package being in their warehouse, stated that they were now unable to add any form of expedited shipping. This was my first time shopping with Superbiiz, but I would not return to them, or advise anyone to do business with them.

It has now been 2 days since they responded to two emails I've sent, really abysmal service. Naturally the parts also haven't shipped.

I have been buying computer components and building custom gaming pcs for years now and I recently purchased some high end case fans from superbiz because they had the best price but after only a few days of use the led on 2 of the fans stopped working (only worked some of the time). I sent them back to SuperBiz for "testing" and I was contacted saying that they could not replicate the issue so they were going to send them to the manufacturer for further testing. 2 months later I am just now receiving word that I will be getting a refund. NEVER AGAIN! Stick to newegg and Amazon

I ordered 6 video cards, they told me they were going to ship them out. The next day they called and said they misplaced 3 of them. I told them to ship the 3 they had out and that the other I would wait for. They called the next day to say the other 3 had disappeared and they no eta on if or when any more would be arriving. This is after I have been assured daily for the last 4 days that I would be receiving the merchandise I paid for.
This was a trial order to determine if I could do my large purchases from them. Needless to say they failed hard. Their customer service will blatantly lie to you to get your order. Avoid this site if you actually want the merchandise you pay for.

We purchased a motherboard from SuperBiiz that came dead on arrival. We could not get any video display from it and ruled out every other component as the problem. We e-mailed Superbiiz on Saturday, June 20th, which was within 30 days of the invoice date regarding a full refund. We were told that in order to qualify for a refund, they had to RECEIVE the item back before the 30 Day Return Period. We will be purchasing a motherboard from somewhere else and selling our "repair/replacement" one from SuperBiiz. We won't be doing business with them again.

I received a MoBo from them. It was damaged but packed in an undamaged box. Asked for a hot swap. They don't do hot swaps. Furthermore, ASUS who made the board had no stock. So my option was to send it back to Super-Biiz. They would forward it to ASUS, Asus would someday repair it and send it to SuperBiiz, Super-Biiz would send it to me. Great process but what do I do for a PC while these weeks and months go by?

Strongly suggest that if you are buying a critical component you avoid this company. In the event that you have problems, they will not help you in any meaningful way. They have no process to escalate problems. Their customer Service Manager (Shawn Y.) refuses to talk to customers. Their upper management is inaccessible. BEWARE. You do not have to settle for a vendor who has such poor warranty service processes.

The rest is your decision. Do not say you were not warned to keep away. Guaranteed I will. Thanks for reading.

Wish I would have seen this site earlier. I'm getting screwed by them as we speak. I ordered $800 worth of parts from this company and they have been stringing me along for a month now telling me the video card I ordered be in stock on the 2nd, then the 15th, and now they have no ETA on when it will be in stock. It's a complete sham of a company and worth spending an extra $5 not to have to deal with this company. Absolutely awful customer service.

My son who is 15 bought a GPU from them, never worked called for a RMA and after asking twice got the number to send this back, on our dime. They now stated it is rejected due to a S/N "Sticker" that was there it was. They will not let you talk to an owner or manager, they do not answer emails now and will not refund or even give a store credit. Windy a CSR told my wife sorry she was only a CSR and there was nothing she could do, try the manufature and would not let her talk to anyone who could help. If you are lucky and don't have any issues great but if you do you will be out of luck. Spend a couple extra $$ go to a good retailer Not Them Buyer Beware!

I'll just list the facts, you draw your own conclusions:

1) About 2 weeks after buying a motherboard from Superbiiz, Visa Fraud Alert called about suspicious charges on the card used for that purchase.

2) The charges were made at a Target in Hayward, CA, which is in Santa Clara county.

3) The local phone number listed on the Superbiiz website is in area code 408, also in Santa Clara county.

4) I live in Atlanta, GA, and this is the only purchase I have ever made from anyone in CA.