Background: I decided to upgrade my PC since it was about 1000 years old in technology years. I end up having to buy everything but my PSU and hard drives. I used 3 different retailers to purchase my RAM, case, GPU, MOBO, etc. I verified the compatibility and the wattage of my PSU so I figured everything was good to go once my parts arrived.

I had ordered a MOBO, CPU, and a Cool Master CPU heat sink from SuperBiiz back on 02/14/17. I received the items on the 22nd. That day I built my rig, turned it on, and that awful silence hit. You know the one... with the fans and hard drives running but absolutely nothing else happening. I, being slightly unprepared, had failed to pick up a MB speaker because I failed to realize the MOBO I ordered didn't have one. So I spent several hours troubleshooting (removed my GPU, etc), called MSI (twice), and several local computer repair stores (just to see if I could stop buy and they could check the MOBO for me since I didn't have parts to switch out for troubleshooting purposes). Luckily for me everyone was extremely helpful as I explained, in depth, my issues and the steps I took to isolate the problem. Everyone, I mean everyone, said "it's either your PSU or motherboard). Well, knowing my PSU couldn't be the problem (that I could check and I know the voltage was beyond what I needed) and decided that it was time to start the RMA process. I prepare to ship it out the next day (the 23rd). Being my first RMA, I was tense about shipping it back so I opted to go through FedEx (because USPS is sketchy). $28 for shipping. So now my $175 something MOBO went up to about $200.

Cut to 03/09/17 (2 weeks later). I give their customer service a call because I have no idea what's going on. They were polite but could give me minimal information (just that my RMA was DOA, which happens sometimes, and they were getting another MOBO from the manufacturer which would be shipped ASAP) and told me to send an email to the RMA department for further information. I did and never received a reply. So I decided to wait a little longer since I knew it could take 2-4 weeks. In the meantime, I was wary so I bought a MOBO speaker and some jumper caps so I can check things with relative ease once the new MSI board got here.

So I wait until 03/20/17 (3 weeks and 4 days) and I call customer service again. We got disconnected because of my area but I received an email as soon as I got service (thank you, Keon!) which provided me with the UPS tracking number for my replacement. My new MOBO arrived on the 03/22/17. I waited 3 days to set it up since I didn't have the energy to deal with, potentially, another 7 hours worth of trying to figure out what was wrong if anything. So I build again. All is set up (I wasn't stupid enough to actually make my cables pretty this time), I'm ready for my RGB light show. Post fails again. Also, the case fan 4 pin isn't working (checked on EVERY other set of pins and the fan was fine). I'm at a complete loss. I remove everything, breadbox and something is still wrong. Now I'm growing paranoid. Is it the CPU? Is it my RAM? What in the world did I mess up? My best friend (who was on the phone with me this entire time and had to listen to me ugly cry) convinced me to just find a new MOBO (from a different company and manufacturer), order it, and RMA the other one if the new MOBO works.

That night (03/25/17) I spend several hours researching until I see a comment in a review for another MOBO that said "I wish I would have just went with the manufacturer from my previous MOBO since I never had a problem with it". I check out the GIGABYTE Aorus series and the reviews are decent but my old build was running on a GIGABYE MOBO for... 7 years? So 03/26/17 (after midnight), I order a new MOBO from Amazon (since it was the cheapest and Amazon is really good about returns). It arrives the 28th (because Amazon Prime is awesome). Breadbox this one. Everything lights up, it clears the post, and all of a sudden my screen lights up. Utter relief. Gigabyte has not failed me (once again). I build everything, dress the cables, troubleshoot a few stupid things, download all my drivers, and within an hour I have a working beautiful PC. So I put in ANOTHER RMA request on the 03/27/27. This time I just want a refund. I'm tired of all of this, I have a beautiful, functioning MOBO already and I'm not about to deal with this mess any longer.

We're going on 6 weeks of this insanity. I decide this time I'm going to just bring it to USPS because I'm not dropping another $30 on shipping. Instead I drop $22 (so much for USPS being the cheaper option). Now my $175 MOBO is up to $225. The upgrade of my Gigabyte MOBO (the K7 instead of the K5 I ordered) isn't even $225.

Now we're up to today (4/19/17), 3 weeks into the new RMA. Again, I've heard nothing. We're 9 weeks and 1 day since I ordered the first MOBO. I do plan on calling Super Biiz (again) today but I'm just so fed up and I didn't want anyone else to have to deal with this. If I had wanted to drop over $200 for a MOBO I would have done so and because of their following policy:

"The customer pays for shipping the product back to us, and we will pay for shipping the replacement product back to the customer. We understand that it is not your fault if the product is defective, but please understand that we also have to pay the transportation costs associated with getting a replacement from our suppliers. We would not be able to offer such low prices if we had to absorb all of the shipment costs associated with a return."

I will not be receiving any compensation for the $50 I spent to ship both of their glorified paperweights.

To be completely honest, for someone like me who has had to wait 9 weeks so far (and who knows how much longer) until they decide to process this SECOND RMA... I find the above policy to be a terrible way to conduct business. I get checking the item to see if it's actually defective, I get the 15% restocking fee if your item is NOT defective, I also get having to pay to ship it back (kind of... though other companies will just deduct the shipping cost from your refund if it's not defective). What I don't understand is how a company can send you TWO hunks of garbage, force you to spend an extra $50, make you wait this long to resolve the issue, AND screw you out of extra money for their mistakes. What I also don't understand is how, after all of this, I'm going to receive zero compensation for the hassle and pretty much only get a $125 back for my refund (after subtracting the shipping that I had to pay out of pocket).

I understand that they didn't know they were sending me two DoA MOBOs but at least take care of your customers after forcing them through this kind for SO long. I would have been COMPLETELY screwed had the second MOBO worked fine but something else has also been wrong since it would have been past the 30 day return policy from Newegg AND Jet (where I got my RAM/case/and GPU). I have a feeling those two companies would have actually worked with me if I explained what was going on but that's besides the point. Newegg, Jet, and Amazon ALL have free returns because it's not the customer's fault if you send a bad product and the customer doesn't get a discount on shipping (because it's common knowledge that delivery companies provide discounts to companies that ship in serious bulk or else I wouldn't have only been charged $5.99 for shipping).

Yes, I get it, that's how they keep prices "cheaper" but, let's be real, I went to 3 different retailers because their prices WEREN'T the cheapest prices for the items I wanted.

Basically, I regret ever getting involved with this company. Looking back, I should have sucked it up and spent the extra money to order from somewhere that actually takes care of the customers and makes up for their mistakes. My best friend had to deal with two DoA PSUs from Newegg, his return/refund for BOTH was smooth, quick, and incredibly easy.

After a bit of research, I would have saved about $0.99 going with everything I had originally purchased. Now I'm out $50 EXTRA. Thinking about it now, I feel beyond stupid. This has been the worst experience I've ever had with a company and I have Comcast for my internet service provider (just saying).

For anyone else's reference: Newegg's return policy (for verified defective items): 100% of the item's purchase price AND free shipping label

Jet's return policy (in general unless you opt out of free returns but you can dispute the shipping charge): Returns are free on nearly everything sold on Jet. You'll be able to see the amount youll be refunded and print out a return label.

Amazon return policy: They'll provide a pre-paid return label depending on why you're returning it (I assume defective items would fall under that category).

TL; DR: Choose any other company unless you want to deal with multiple defective products, having to pay 9x the original shipping cost to return said defective products, AND get a refund that's about 30% less than what you originally paid after waiting 9+ weeks for the issue(s) to be resolved.

Update: Decided to call them before posting this. Apparently they "received it" on the 13th after I shipped it out two weeks ago (ish... not 100% sure because my tracking info is... somewhere) with 5 day shipping... but fine. It's USPS, they can be like that sometimes and I don't feel like digging through my paperwork to find said shipping tracking number. Initially there was zero information on my RMA minus the above. After explaining a little bit about what's going on, I get placed on hold because now, magically, they'll put in the effort to figure out what's happening. Here's how that convo goes:

CS Guy: "Looks like the RMA department is waiting for the manufacturer to run their tests to verify something is wrong."

Me: "So... they didn't run any tests?"

CS Guy: "They ran an incomplete test so they sent it to MSI for a complete one. Give it about a week and email the RMA department for more information" (this is AFTER I told him I emailed them the first RMA and they never got back to me).

Basically, now I'm looking at receiving my $125 refund on my $175 product around May 11th. Maybe. 4 months after I ordered the first one. A total of 86 days. Yup. Stay FAR FAR away.

I have to echo what others have said. This company has the most restrictive return policy you can imagine.

1. If you receive and order from them and you open the package you can NO LONGER RETURN IT FOR A REFUND.
2. If you open the item and find it is defective and send it back to Superbiiz(at your cost to ship it I might add) they will first test the item to determine the item is defective and then send it off to the manufacturer where they state you will wait for the manufacturer to send you a replacement product.
3. If the item was defective and you wanted a refund the item again has to be received by Superbiiz within the 30 days and they have to have tested and certified it before a refund will be issued. Don't hold your breath here... Their standard answer is your not getting a refund.
4. The standard canned response you will get from this company even if you contact them within the 30 days is that your outside the 30 days window even when your not.
5. You are then told that your product has a 1 year warranty where you will be paying to ship items to them, have them decide if they are defective, and then play this game with the vendor to get the replacement.

If your used to doing business with companies like Amazon or Newegg where there is customer service and if there is any problem generally speaking they are going to help you resolve it. SuperBiiz is NOT THAT KIND OF COMPANY!

The way I was sucked in was the Google buyer assurance program. However now that things have gone south on my order for over $800 I look more closely at the Google assurance program and this company can hide behind this return policy and Google will do nothing...

Seriously, everything is fine as long as the items you received are exactly what you ordered, and there is no problem with the item, but you make the mistake of opening a package and your stuck with it. If anything is wrong and you decide this isn't going to work for some reason... Forget it, you just ate it.

Now am left to battle their warranty process and I am not holding my breath that I will get anything fixed or resolved. I am basically going to take a very large hit all because I made the assumption that most companies today want to compete with the likes of Amazon, Newegg and others... That is a BAD assumption. I found them on pcpartpicker.com and I have also posted a warning on the forum there about this companies policies and practices.

DO NOT BUY FROM THIS COMPANY. I have filed a BBB complaint as well in the hopes that some people will not make the mistake I did.