From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.5 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
Moet nog ervaren of het goed gaat in het hotel. Maar ik verwacht geen problemen.
You should give more information about the hotels such as their telephone number in case someone needs to contact them directly.
Also, your own contact is not available. I had to search on the internet to find you.
The more information you give and the more clear you are, the more confident we can feel when booking with you
The room sounds nice for 3-4 people, it was easy to book and Super honoured a Group rate. Date is still two weeks away so hopefully it all works out.
Awesome experience; the staff has excellent customer service!
I was pleased to be able to book this way. I got the hotel and room I wanted.
I received booking confirmation for my bookings made previously
Fast and easy. No hassle …. But will call hotel just in case to make sure reservation is confirmed
Super.com - not so super when something goes wrong!
It's easy for a company to match the competition when things are going well. It's when things go wrong a company shows it true colours and where they care a hoot about their customers. Super.com do not!
In this case I made an error, we can all make mistakes. I thought I was booking a hotel for the following day (17th Oct 2024) and hence was happy to book it non refundable, what could go wrong between today and tomorrow. When I turned up at the hotel, I found to my embarrassment I had booked the room for a year forward for 17th October 2025!) The Hotel were helpful and said in the circumstances of a genuine human error, they could change my booking free of charge, but they would have to receive the amendment request from Super.com the booking agent. I thanked them for their understanding and got it touch with Super.com via their app chat function. I explained the situation to the advisor, but all she could do was quote that my booking was non refundable and that despite the fact the Hotel were totally willing to change the dates Super.com were not. I even offered to pay an amendment fee, but computer says no and it became immediately apparent that Super.com are more than happy to profit from their customers mistakes and will give no leeway should you make a simple error, which a decent company like the Hotel was willing to sort out. I won't use Super.com again and I will tell everyone I ever meet how they don't care about their customers and to avoid at all costs.
Booking was easy, although the biggest issue was booking multiple rooms at the same time.
Super.com was easy to use for my hotel needs. I am grateful and look forward to the accommodations selected!
Great experience and a great price and exactly the location me and my family was looking for
Took them about 30 minutes to figure it out, and that was even with two other couples who also used super.com and checked in a few hours before we did. They had the same issues.
Found the hotel on line. It fitted with my plans, so I booked the room I needed
I contacted the hotel directly to ensure that they did indeed have my reservation. I had not used Super.com before. The reservation did not show up on their database. I emailed them but have not received a reply.
I also had an issue with the 'refer a friend discount'. My friend Dorothy Price had booked for the same date ( May 31/25) and sent me the discount code. There was no option to enter it on my checkout page. When I went to the help files it said that the room I booked May have not been eligible for the discount. Perhaps you can research that for me. Thank you.
Everything was simple and easy to navigate. No hassles. Enjoyed my hotel stay.
Quick, simple. Great value and awesome hotel! Close to the mall of America making it easy for us
All good no issues to report, please don't ask for reviews, thanks
We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September after our previous booking with another hotel was canceled due to storm damage from Hurricane Helena
We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!
Super.com should not have taken our booking as the hotel would already have been closed at the time of booking.
We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night
I can't believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this.
Incompetence on a Biblical Scale!
We've had to pay rack rate for inferior hotels because we're having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives.
Unbelievably they won't even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!
I can't think what they would do if we'd been forced to sleep in our car….
And now I'm being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com's incompetence before they will refund me! And I'm being told that one of my documents isn't good enough so they can't proceed. It can't be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.
14 October; still waiting for a response. I've tried raising a Formal Complaint as well but that's been ignored as well. Despicable.
Hey Alistair,
Thank you for sharing your experience with us. We're sincerely sorry to hear about the difficulties you faced during your recent trip, especially in the aftermath of Hurricane Helena. We understand how challenging it must have been to arrive at a hotel that was temporarily closed.
While we depend on our hotel partners for timely updates, this experience has highlighted areas where we can improve. We're already taking steps on enhancing communication to ensure that such situations are better handled in the future.
We recognize how tough it can be to secure last-minute accommodations, particularly during busy periods. We're committed to improving our support, so you have more reliable options and assistance should a similar issue occur again.
Upon review, it appears that you've initiated a chargeback with your bank or payment provider, indicating a formal dispute. As a result, our ability to take further action is now limited.
Our Chargeback team is currently gathering all relevant documentation and will submit it to the card processor for mediation. From this point forward, any updates or resolutions regarding the matter will need to be handled through your financial institution.
We appreciate your understanding in this process. If any additional information or documents are required from our side, our Chargeback team will work closely with your financial institution to ensure a thorough review.
We hope this provides clarity and addresses any remaining concerns you may have.
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Grant,
Thank you so much for sharing your experience with us! We totally understand how valuable flexibility is with reservations, and we’re here to support you however we can.
Just a heads-up: once a reservation is confirmed, we aren’t able to adjust the details since bookings are based on what you selected during the process. That's why we suggest double-checking the details—like dates, location, and price—before you complete your reservation. It’s also a good idea to review the cancellation policy so you’re fully aware of your options in case plans change.
As we mentioned earlier, your reservation was non-refundable, which can limit adjustments or cancellations unless approved by the hotel. However, your satisfaction is our priority, so our Support Team is actively working with the accommodation and travel partner to request a complimentary cancellation for you. We’ll keep you posted every step of the way!
Thanks for being with us, and we’re dedicated to making sure you have the best experience possible!