From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Very easy. Great price compared to all other travel sites
It was an easy experience. I was referred by a friend. Glad I was.
I feel like I got a great deal and service using Super.com. I will use them again.
I reserved a hotel room for one night, and the hotel told me that the transaction information was not valid. It was like super.com gave the hotel wrong information about my payment just took my money. And the receptionist said that the reservation was not from 'super.com' and it appeared as 'expedia.com' idk why but it was already getting hella suspicious. So I had to make another reservation at the lobby without getting any refund. What makes it worse is their customer service. I cannot even talk with a single person from super.com from that night which made me report this case to my credit card company. Super.com contacted me after I started the dispute and said since I started the dispute they will not going to anything about me. super.com is truely ridiculous. ***** NEVER EVER USE THE WEBSITE *****
I have used Super worldwide without a problem and great rates. Save a fortune using them
Prático, simples e sem surpresas na reserva do hotel em Florença.
I would highly not recommend using this company to book any hotel for travel purposes. They do not assume any responsibility for the quality of the booked hotel, and if you are in trouble with the Hotel or you have any issues they would simply withdraw and leave you alone without any support. That's what happened to me as well they said they do not take responsibility for the hotels I booked with them. I stayed in a hotel without a toilet for three days. They said I should sort it out with the Hotel. Of course the Hotel turned their back at me even they accused me of blocking the toilet yet the flushing system was very dodgy and old. Then I went to Super.com to highlight this issue. They washed their hands and they said this problem has nothing to do with them. Please go to a well established and renown organisation like Booking.com, Hotels.com, Expedia or Agoda. I would stay clear from this company at all costs. You have been warned. But if you are adventurous and would like to take risks go ahead wishing you lots of good luck as you would need a lot of it.
Thank you for bringing this to our attention, Csaba.
We're sorry to hear that the accommodation did not meet your expectations due to the condition of their bathroom.
Please understand that, as a third-party booking service, we're not responsible for hotel standards, amenities, or staff other guests' behavior. However, we recognize their importance.
For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay.
In the meantime, we've checked our records and see that our Support team is currently working to resolve this as soon as possible. They will follow up with you as soon as possible.
We appreciate your understanding in this matter.
I was very happy with the ease of using this service. I was a little hesitant because I had never heard of them but I was able to book a room with breakfast included that no other sites offered at a lower cost. No extra charges at the hotel either. Highly recommended. Only downside was that I could t get points for the stay but not a big deal for us.
We trusted Super to get us a hotel room. We paid and then traveled to our hotel only to find out we didnt have a room. They even sent us a confirmation for a room we evidently never had. When contacted them they still didnt get us a room. We had to find one ourselves at the last minute and ended up paying a lot more. Please dont use this company. Save yourself the headache and added expense.
Hi Cynthia,
Thank you for bringing this to our attention and we understand the challenges you faced with your reservation, and we sincerely apologize for any inconvenience caused.
We appreciate your understanding and want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve this matter and issue a full refund plus additional compensation on February 17,2024.
We understand that you want to be refunded for the price difference for the reservation you have booked to another hotel. Rest assured, this matter has been escalated to our Support Team to resolve this as soon as possible. They will follow up with you as soon as possible.
We appreciate your understanding in this matter.
I booked a hotel with super.com. The hotel wouldn't check in because I didn't live far enough away from the hotel. I requested a refund and got an email from super 2 months later that they were told I did check in and will not be giving me my money back.
Hi Chelsea,
We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, our dedicated Support team was able to address and resolve the issue. We have confirmed with the property that they are accepting locals and that you were able to check in and use this booking.
We value your feedback and as a token of appreciation, we're delighted to offer you compensation sent to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay.
We apologize for any inconvenience you may have experienced and look forward to the opportunity to serve you again in the future.
Muito fácil e rápida a reserva com o melhor preço. Fico muito satisfeito com essa escolha e com o bônus recebido
Je n'ai passé qu'une seule nuit chez Citizen M et j'ai apprécié ce petit moment dans un espace bien conçu avec cette tablette qui contrôle tous les équipements de la chambre 😊. Je recommande, en plus à 2 pas de la Gare de Lyon.
We were hoping to spend time in Boston for a long weekend. Super.com helped us find an affordable hotel that included free parking, breakfast and was close to a subway stop. I appreciated the reminder text a day before our trip with directions to the hotel and check-in was a breeze when we arrived. I would use this service in the future.
Got a good experience finding a hotel in Philly to see 76ers game. Check Super.com out.
Absolutely terrible customer service. Got to the resort only to be told they didn't have a room
For us.super.com charges me for the room and now that I'm trying to get a refund they are giving me the runaround and told it could take 4 weeks to investigate. I ended up disputing the charges.
Hi Jason,
Thank you for bringing this to our attention and we understand the challenges you faced with your reservation.
In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.
Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.
Thank you for your patience and cooperation in resolving this issue.
If I could not award any stars, I would.
I have booked a room at a hotel via super.com and 2 days before the stay my car broke down, not to be fixed until the next week. I have tried to use the refund option as I had no means of transport, however super.com refused the refund because the request was made more than 24h before my stay.
As I did not want to lose the money I have paid for the hotel, I have borrowed my friend's car and myself and the kids got there in the end.
I have booked this specific hotel purely as it had a pool. In the search engine I have specified that it should have a pool. When we arrived we were advised that the pool is being renovated. It does say so on the hotel's website( which I didn't check before as I have booked through super.com) and the receptionist has shown me that other booking service websites as booking.com etc show the information as well. Super.com though doesn't, nor do they state that in their booking confirmation. So you can imagine I was in a hotel with 3 extremely disappointed children as they were very much looking forward to using the pool during our stay.
Needless to say, I had to pay for swimming sessions for 2 days and then return home.
Super.com is advising that they cannot control the quality of the hotel and they refuse to take any responsibility over the lack of accurate information on their booking site. They refused to refund and their advisors are very unwilling to support. They keep rephrasing the same "use the refund form on your booking" without actually taking into consideration the information they are provided with. If you ask to speak to supervisors, they are as unhelpful and basically repeat the exact same things as the advisors as if they're reading from a script. No following e-mails are provided and nobody is willing to provide details about their complaints procedure, you just get given the travel support contact e-mail.
Every time I have asked what the complaints procedure was or contact details for the complaints department they refused to provide this and the chat was terminated.
Absolutely horrid experience, do not pay the extra for the refund option as you will never get refunded.
I will be sure to use more reputable booking services from now on.
Hi Mariana,
Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
Please understand, as a third-party booking service, hotel standards, amenities, staff and other guests' behaviour are beyond our control. However, we recognize their importance. For swift resolution, direct communication with hotel management is recommended as they can best address concerns and enhance your stay.
We appreciate your understanding on this matter.
The room I had a problem with! The tub leaked, from the wall! Taking a shower or bath was a task, there was water all over the floor, all of the towels had to be used to line the floor! I let the front desk know, they said they'd send maintenance when we left to go to the funeral we were there for. Also, they offered another room, but we were leaving the next morning. I had a too much stuff to move and I didn't go there to work! I had a long drive back home. Otherwise, the hotel was nice, the service was great!
Super.com is Terrible. When I got to the room it had bedbugs and super.com will not issue a refund even though the hotel issued a refund to them. Do not use them! Use priceline. They also send you emails to play games for money. Just don't use them.
Hi Paula,
Thank you for bringing this to our attention and letting us know that the accommodation did not meet your expectations due to condition of the room. Please understand, as a third-party booking service, hotel standards, amenities, staff and other guests' behaviour are beyond our control. However, we recognize their importance.
For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay. If the accommodation refers you to us, exceptions to policy may apply, so please obtain written confirmation of the agreement for our Support team.
We trust this clarifies matters for you.
I check in on line, it was easy. As soon as I got there within 5 minutes I had my key and it was less expensive.
Was really a most just in 2 minutes my booking was all ready and with the best price quality. Thanks a lot!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Minchan,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We sincerely apologize for any inconvenience caused. In travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
We've noticed that you've initiated the chargeback process, indicating a disagreement with your bank or payment provider. Unfortunately, our ability to step in or take further action is currently limited. Our dedicated Chargeback team is actively gathering all the necessary documents and will submit them to the card processor for mediation
We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.
We hope we were able to clarify this for you.