From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service
I was a bit worried as I'd read some poor reviews but our booking was there, check in was fine and the price was a quarter of what we would have otherwise paid.
I was able lock in a great rate with only a few clicks. Not left hanging for the transaction to complete. First experience using Super, will definitely use this site again.
Compared hotel price with using Expedia. Super.com has better price on the same properties. It's search also show more availability on the selected dates.
I used Super.com to book a room. Everything went as plan. The only thing that I didn't like is that once you've paid, the amount is not shown on the voucher.
Very competitive rates very easy to deal with would 100% reccomend this company for hotels vacations
If I could give this company zero stars I would. Everything starts out nice you build up a nice credit line then even though you pay on time they keep cutting the amount in half. You will get hung out to dry by them eventually and it always comes when you most need it. They do nothing to help you and an Indian u can't understand is customer service. Cheap piece of $#*! company out to scam people. $#*! em I hope their building burns down with the owner inside it
Hi Joe,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
We want to bring to your attention that you can use advance twice per month and Cash Advance will increase over time based on account history! So next time, after successful repayment, Cash Advance should increase!
Since we're unable to locate your account based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We appreciate your cooperation and look forward to assisting you.
Prenotazione rapida e senza tante password. Buon prezzo, anche se purtroppo periferico
Quick and easy on line booking.recommend who is interested to visit Vegas and looking for some saving on hotels
Super. Com Iis a fast efficient way to reserve, pay,or just check I out the best deals for hotels and more
Efficient, affordable and relatively straightforward.
The price was great! I have been looking at this hotel for a while and you offered the best price. I even did a search to see if Super.com was legit and found it to be according to the reviews. As long as things go well going forward, I am sold.
Be careful - Super.com have a no refund cancellation or change policy - I booked and paid for and international Hotel months in advance but our flights have just been changed - so tried to change our booking date and contacted the hotel as soon as I found out which is 1+ month prior to arriving and they said I first needed confirmation from Super.com - -(see photo) contacted Super com and they just said - sorry nothing we can do. Ok - valuable lesson - yep my mistake but I'll never use them again. Customer service and business model borders on being a scam.
Hi Tony,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. It's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
I have booked a hotel through the Super.com website Dec 2023. After that, $14.99 taken out my credit card every month.
Hi David,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
You may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
For further assistance, you can contact our dedicated team at +1 (844) 461-2577, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com.
We trust this clarifies matters for you.
Exactly what I wanted all good what else do I have to say 50 words is a chore
Seems like I got the best rate I could find using Super, compared prices with a lot of the other online companies. Looks like I will be using Super from now on :)
I tried booking a hotel room in Vegas. It would let me checkout with a certain price, but then in the end say "Booking incomplete due to sold out room price". I have everything saved so the time during checkout is less than 2 minutes. I tried several times, which is my fault because I continued to have faith it would go through. However when I looked at my card I had 4 charges for those different amounts during checkout. I called and they informed me it is just a hold but it will be released in a few business days.
Hi Kayle,
Thank you for bringing this to our attention. Our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking.
If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we sell are dynamic, which means that they are always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
In instances where the booking doesn't successfully go through, no charges are incurred. Instead, an authorization hold or pre-authorization is initiated, reflecting as pending in your bank transactions. This service is facilitated by your card provider, where they temporarily reserve the approved amount, thereby reducing the available funds until the merchant completes the transaction. Since your desired purchase was unavailable and the booking didn't proceed, Super Travel has not executed any charges, and your card processor will release the hold accordingly.
The duration for this release varies based on whether you used a debit or credit card and is subject to the issuing bank's policy.
We trust this explanation provides clarity on the matter.
Did extensive search. Found the price on Super.com is better than other booking sites. 1st time to use this web site and worked out great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin,
Thank you for bringing this to our attention. We completely understand how important it is for every aspect of your travel to align perfectly with your plans. It's worth noting that once a reservation is made through us, we are unable to modify the dates, as these are set based on your initial search criteria.
If your first-choice dates are unavailable, our system helpfully suggests the nearest available alternatives. To ensure a smooth travel experience, please take a moment to verify all your booking details, including dates, location, and price, before finalization. It's also beneficial to review our cancellation policy, so you're well-informed about your options if changes are needed.
We hope we have clarified your doubts and concerns.