From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.5 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
While booking on Super.com as a new member, I reviewed my information and hit submit. When I got the confirmation, my last name was spelt wrong (missing letters and out of order). I immediately contacted their chat help where I was disconnected several times and was told it would be $15 to change my name on the reservation because it could not be a system error. Again, I got disconnected while talking to them which they claimed indeed was a technical error. I called and spoke to someone on the phone who wanted $30 to change the name but they could not get ahold of the hotel and would call me back. While trying to resolve this and my name on file via chat, I got another error message stating there was a connection error.
I am not sure how well established this company is or if I had a poor cell phone connection for data but there were clear errors. These were discovered immedietly upon confirmation and brought to their attention. It has been frustrating to solve this as they charged me $15 for an error which that most likely occurred due to faulty technical issues occurring between my device and their website. They do not have consistent policies and their workers to do not have authorization to correct errors. While their employee eventually was able to tell me he got the name changed and got a confirmation number after calling the hotel, I won't know until I get to the hotel because I have nothing in writing. The rep was kind enough to contact the hotel but charged me $15 for faulty systems and lack an ability to rectify. Also, they advised I have to call back tomorrow just to get them to correct my name in their system.
While this gives me a lot of concern for my reservation being filed correctly, I should at the very least not be liable for this $15 charge for technical errors and get a new confirmation with the correct information on it.
Tried to switch hotel which is under construction they would not do it. Hotel has roach problem and construction going on. Shut down dining room. Terrible do not book through this site.
Hi Joseph, thank you for sharing your experience. We want to clarify that Super.com is a booking platform and does not manage hotel operations or quality. If the hotel agrees to compensate for the issues, we can assist with the process. Please reach out with confirmation from the hotel, and we’ll be happy to help facilitate further.
B_******* Here is my 1 st reservation I was promise to get refund after I book again with my money after 3 days went to an other hotel
B_******* and agin the same said is not paid and I need to pay again and your customer service promised me to pay with my money and and get refund when I asked for refund no one cares mean you get my money which i paid plus the money from my pocket more than 100 usd it is like a casino gambling if you don't find your reservation good luck
Hi Saleh,
Thank you so much for reaching out to us! We’re truly grateful for your feedback—it helps us grow and continue delivering the best experience possible. Your voice matters to us, and we want you to know that integrity and transparency are at the core of everything we do. We understand this situation must be frustrating, and we’re here to make things right for you.
Sometimes, in the fast-paced world of travel, unexpected bumps can happen, especially when working through a third-party platform like ours. But please rest assured, our top priority is always to reduce any impact on our valued customers like you.
We checked our records and we confirmed that your reservation with booking number B_16698169 was already been refunded since January 07,2025. The refund should reflected in your account within 3 - 5 business days. As for the booking with confirmation number B_16479327. It seems you initiated a chargeback. It means that your finantial instutution and our chargeback team are the ones who are working on the case. And it looks like the issue was resolved and we already refunded your directly with your bank. You can reach out to your bank for further information.
We hope this clarification addresses any doubts or concerns you may have had.
I paid for a refundable stay. Had to move to a different city and they would not refund my booking. The hotel said they would agree to a refund if contacted by Super.com, and they would not contact the hotel. When I tried to apply on their site for a refund, they wanted my bank account information rather than the card I used to issue a refund. DO NOT DO THIS! When contacted by Discover Card Services, they lied to the credit company, and now I am being recharged for a stay I did not use. The hotel was contacted three times and agreed to cancel, but Super refused to contact the hotel to verify.
Hey Paul,
We appreciate you reaching out and understand that navigating refunds can sometimes be confusing. The Enhanced Refund option you selected offers extra flexibility, but it does have specific terms that require documentation to process. These terms were outlined at the time of purchase to ensure fairness for all customers.
If your situation meets the criteria, submitting the required proof is all that’s needed to move forward. You can review the full policy here: [https://www.refundable.me/extended/en/]. We’re happy to help if you need any guidance on the process!
This is a scam website. The sign you for membership $15 monthly without your autorization and consent; and they cannot refund the money they scammed you. I booked a room through this and pay in full. After 3 days checking out, I saw another charge of $15 on my credit card that for super.com membership fee. I called they keep hanfing up my calls
Hey there,
At Super.com, we pride ourselves on offering trustworthy services, and we’ve been recognized by top publications like Financial Times, Forbes, The New York Times, SmarterTravel, and Condé Nast Traveler. You can always learn more about us at super.com/press.
It seems there might have been a mix-up with your Super+ membership sign up, and we appreciate you bringing this to our attention! No worries—we’re here to help and clear things up for you.
You may have accidentally signed up for our optional membership during the reservation process. Rest assured; our sign-up process is designed to confirm subscriptions only with clear consent—we cannot sign anyone up automatically! For full details, feel free to review our Terms & Conditions.
Super+ offers great perks like Cash Advances, Credit Building, and up to 10% Cashback on travel. While our membership unlocks some amazing benefits, it’s totally optional! You can enjoy and use all the other awesome services we offer without subscribing!
That said, if you've decided not to continue, we’re happy to process a refund. Your satisfaction is always our top priority. Just a quick note, the online cancellation process may vary depending on your state due to regulatory restrictions.
For assistance, our Support team is just a call away at +1 (844) 461-2577 or you can also use the chat feature in your Super.com App for a quick online cancellation.
You can check our Help Center for more info: https://go.super.com/NMPdZ04
We hope this clears up any confusion, and we’re here if you need anything else!
Best price, instant confirmation, no issues, so good experience overall
It was easy to find the stay that I wanted and for the best price ever, cheaper than on any other site.
The only place I want to stay! Clean plenty of space quite well worth the money 💰
I feel and convinient, i search for accommodations based on location, price, and amenities. Once a suitable option is found, reservations can be made online or through apps, often with instant confirmation. The process may include selecting room types, adding special requests, and securing the booking with payment. It's convenient, quick, and tailored to individual preferences.
Attention: Victims of Super.com Scams
If you've been scammed by Super.com, you're not alone. Many of us have experienced their deceptive practices, including hidden charges and refusal to issue refunds. It's time to take a stand.
I'm organizing a group to file a lawsuit against Super.com for their unethical and illegal practices. Together, we can hold them accountable and seek justice.
If you've been affected, please contact me at *******@yahoo.com. Let's unite and take action to stop this scam once and for all.
Spread the word—together, we are stronger!
Hi Hassan,
Thanks for reaching out and sharing your concerns with us! We value your feedback—it’s how we keep improving to serve you better. At Super.com, we’re committed to creating a positive and transparent experience for all our customers, and your input is a big part of that journey.
As a company recognized by respected outlets like the Financial Times, Forbes, the New York Times, SmarterTravel, and Condé Nast Traveler, we pride ourselves on providing reliable and top-notch services. Learn more about our values and commitment to excellence here: super.com/press.
We understand that unexpected fees can sometimes catch you by surprise. In this case we can see that you made a last-minute non-refundable booking. To give you a bit of context, your initial payment covers the room, meal plans, and applicable sales taxes. Additional charges, like resort or deposit fees, are handled directly by the hotel as part of their standard practices. This is separate because they are not charged by Super.com but rather mandatory payments to be made directly to the property and at their sole discretion.
To help with this, we aim to make these details transparent by clearly listing all potential fees in the "About" section of the hotel card, the hotel’s terms and conditions before booking, and in the voucher provided after payment.
In your case, both the resort and deposit fee were clearly stated pre-booking, as well as in your invoice and voucher post booking.
That said, we know how important this is for you and we're here to help! Our Support Team is already on it! They’ve been notified of your refund request and are reaching out to the hotel and our travel partners to see if they consider an exception and authorize us to waive cancellation fee for your non-refundable booking. We’ll keep you updated with any progress.
We hope this clears things up! We value your patience and understanding as we work to enhance your experience. If you have any further questions or concerns, don’t hesitate to reach out—we’re here to help!
If anyone reading this review has any concerns or need a hand, please know that we have our 24/7 Support Team ready to assist! Don't hesitate to reach out to us anytime - you can find all our contact information on the app or website: https://www.super.com/support We're here to ensure you have the best experience!
Great! You offer very competitive rates. They offer the best discounts. This is the best site for hotels.
I recommend Super.com to all of my friends.
Simply easy experience simple to use great prices good service would use again
Very good experience. We used the site for a trip out west. It was great to get a deal wherever we finished up the day's travel.
Amazing service very sufficient helps out a lot through a good experience
I booked a few hotels and cancelled the ones that I didn't want. It was easy and convenient
Easy to book, easy to pay, and great experience. Glad I searched on Kayak.com and found them.
It wasn't until i booked and paid that I was made aware of a $45 daily fee charged by the Hotel. That should have been up front.
The whole hotel was very clean and the employee were very helpful. A breakfast bar would have been nice.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leo, thank you for sharing your detailed experience. We appreciate your feedback and understand the importance of resolving issues like these efficiently. Name corrections can sometimes involve third-party policies, but we’ll review this situation to identify areas for improvement. Your input helps us refine our processes, and we value the time you took to bring this to our attention.