Super.comReviews 2,178

Great experience and easy, why do You ask for a tip of $22,,,at the very least give the customer an option to tip there desired amount not your set gratuity price of $22. I did all the work, therefore no tip!

Note: After the complaint on Sitejabber, Super.com canceled the reservation and refunded the purchase on my credit card.

I made a reservation for the Hyatt Place Aruba Airport hotel from January 11 to 18,2025, through the hotel booking site "Super.com", found by searching the renowned Trivago website. The reservation was charged to my card immediately by Super.com. When we arrived at the hotel, there was no communication of our reservation to the hotel. We contacted Super.com by phone and spent several hours communicating with them (myself, my wife and the hotel staff). After some time without resolving the problem, they said that they were having "problems with the booking system" and suggested that we wait a few more hours, or perhaps until the next day, to see if the notification of the reservation that had already been paid for would reach the hotel? The hotel staff suggested canceling the reservation as an alternative, which was accepted by the booking site and by us. At the same time, we opened a process to cancel the reservation and the payment of the reservation, by email, from an email sent by Super.com with a copy to me and to the hotel, and a reply from the hotel to the same email stating that it agreed to cancel the reservation.
As a result, we had to pay for a night in the hotel at the absurd counter price. We then managed to book another hotel for the next six nights of our stay through Booking.com. As well as spending more on the problem of this paid-for and unfulfilled booking, we (my wife, myself and my six-year-old son who suffers from Autistic Spectrum Disorder) had to wait for hours to get into the hotel. Needless to say, since then there has been no response from Super.com regarding the request to cancel the reservation and refund the payment, and no response to the last contacts I tried to make.
It's also worth mentioning that the Hyatt Hotel staff informed us that the hotel was full for some of the seven nights we booked through Super.com. In other words, this booking site is offering services that it cannot honor...
I am contesting this purchase so that I don't have to pay for a service that was not and could not have been provided. And I suggest that you only book through travel sites that we know are reliable, such as Booking.com and Viator. Be wary of bookings priced well below market value, especially last-minute offers.