Subway

Not food, but garbage. Absolutely tasteless, no matter where I tasted it. I don't understand why I'm giving it a chance. Only drinks are okay.

Often times we will have a negative experience with a business but go back because it is convenient. This was perhaps my third visit even though I vowed after the last two - to never go back when in that area. However after finishing up some business in the area I wanted something "healthy" as opposed to "fast food" and it was on the way.
I believe the individual with the horrible customer service is actually the manager. My experiences have always been with her.
Today I went in thinking maybe it will be different.
As soon as I entered the facility she coincidently had to do something in the back.
The other employee behind the counter was shaving meat and looked apprehensive to leave her station and another employee appeared to be on break. I patiently waited for about 5 minutes and then another customer entered the restaraunt. This is when the "manager" that went to the back came out.
When this individual came out from the back she appeared to call for the individual that appeared to be on break. I could not understand exactly what she was saying.
I smiled and said hello - I would like 3 sandwiches. The first a subway club on Italian. As expected she asked what size and I said 6 inch and that's a subway club I have 2 more. She became highly agitated I just need the bread not the meat. I said ok 6 inch - Italian - she seemed very annoyed and said just the bread not the meat. She was extremely rude and condescending. I politely said you know what that's ok and left the restaraunt. This specific location will never get another penny from me unless they change management/franchise ownership. Conviction over convenience.,

After watching a late night commercial about the new lineup at Subway, I thought I would take a look at their web page and see what their menu looked like. I haven't been to a subway in a long time so I was very curious about changes. I was very disappointed to find that the only way I could look at the menu was if I was going to place an order. And since it was late at night, no stores were open so it was impossible to see their menu. Even more insulting is when I tried to leave feedback to help them improve their web page, I could not even do that. You have to have a receipt from a purchase in order to contact them about any of the topics. Why even have a category for help with web page experience if I have to make a purchase first? For all you know I cannot navigate your web page so that I can even place an order. But you obviously do not care about improving your customer base because you will only accept comments from people that have already made a purchase at Subway. If it is non business hours and you are trying to decide if Subway would be a good place to grab some lunch don't bother to consider Subway. You won't get any information about their menu from the web page. Find another sub place that lets customers see their information 24/7.

Food is decent. And when actually visiting the store, folks are nice and service good.

My issue is with their online ordering system, app and customer support.

Ordering via their website is ridiculous. I've tried Firefox, Edge and Chrome, all with the same issues.

Two primary problems:

1. I place an order online and am brought right back to my cart, which still has the items I ordered in it. Payment processes but no actual order is issued. I've tried this at least a dozen times with different browsers mentioned above, at different times, etc., all with the same result. Upshot: I can no longer place an online order. It seems that their payment system will, in a day or so, automatically refund the charge. How thoughtful.

2. This is an older issue: The system will randomly edit my order, removing items from my sub, chips, whatever. I don't find out until I receive my order. I'm charged for what they sent me, but it's still not what I ordered.

3. Subway's support is non-existent. After sending more than 6 requests for support, I received no response. Zippo, nada. I spoke with an area manager but that didn't change anything or help.

I used to think Subway was pretty cool--I'm vegetarian and it's nice to be able to get a decent veggie sub, but I'm kinda done with this outfit. They clearly don't care about their customers.

First of all I customer service was bad lady tried to argue with me about not having Swiss cheese Location 645 N. Murray Blvd Colorado Springs I was very unhappy with my sub sandwich it only had 4 little pieces of meat I didn't realize they didn't put much meat on the sub Plus she forgot to put my cheese on it I paid a total of $9.16 I got chips & a cookie for this I didn't check the sub until I got home I should have returned it but I was just tired and hungry I guess it' was my fault I should've been watching her put the sub together I was feeling disappointed

The quantity of meat on the sub are not enough buns are stale, just went to Jersey Mike's fresh rolls tons of meat one of the best hoagies I've ever ate Subway needs to close take my advice go to Jersey Mike's you won't be disappointed

Why does subway advertise a senior discount when none will honor it? Is it to lure seniors in? Take the advertisement down if it is a lie!

In December of 2023, I purchased a gift card for Subway from a local retailer in the amount of $100. When scratching off the PIN, it was scratched too hard, and the PIN was unrecognizable. I contacted gift card services and was told to get another card with no balance, and they would transfer the funds to the new card. I did and they transferred the $100 in late December.

I loaded the card to the Subway app and used it for the first time on 02/17/23. My purchase amount was $11.60 I proceeded to use it again in March and found that there was only a balance of $0.50 I sent an email to card service again asking them to confirm the amount on my card. They told me the card "started with a balance of $100 on 12/28/23. The card had a credit transfer of $36.31 on 2/13/24 leaving the card with a balance of $136.31. The card was redeemed on 2/13/24 for $124.21 and on 2/17/24 for $11.60 leaving the card with a balance of $.50." I told them I had not made this large purchase, and asked where the purchase was made. They stated it had, "been redeemed on 2/13/24 for $124.21 at ******* S. Broadway in Crown Point, IN." I had to look up where Crown Point, IN was as I had never been there. I live in ND and had only been in ND or SD since January 1st, 2024.

I have kept asking Subway to rectify the problem and have always shown the proof they have asked for. I have not received any compensation and my situation has been ignored. I feel losing $88.40 is a lot of money and would appreciate Subway correcting their problem. The physical card has not left my home and all transactions I have completed have been done on the app. I am the only person using my phone. Contacting someone is nearly impossible as Subway has isolated themselves so that they can only be reached by email. Phone calls are recordings, and a human is not accessible. Not user friendly

I recently had an experience of really poorly prepared and implemented promotion, The daily deal. I went in and ordered the Sunday sandwich, at the location I was at, the normal price was $5.89, the special price was $6.00. I discussed this with the counter person and she did not perceive and problem. I contacted The main Subway consumer line, they gave an anemic response of having the franchisee contact me. However, this location is shutting down because they lost their lease. I've reported the location before for leaking roof, which has been going on for years and Subway Corporate let this continue for years. Subway Corporate has a pat answer that the franchisee is responsible for all poor customer interaction. This is a lousy policy and really points out how much Subway cares about the customer experience, they don't and won't lift a finger. I've had other problems with using their app and franchisees not preparing the staff to process orders, not opening on time, running out of merchandise, poor sandwich prepping, poor preparer attitudes and so forth. Also corporate customer "care" is arbitrary on what they will respond too, when they will respond to and what they will do, and what they consider an appropriate resolution. The most disturbing is forcing the customer to continue to interact with a bad franchisee, it's like they want to punish you by having to go back to the offending establishment.

This happens so broadly, because Subway is absent in the customer experience and they have an official stance to not get involved. They are not apt to be proactive in customer service, support and value.

I bougth a meatball sand witch and when i bit it it cut my toung off i opened my buger and there was a knife. They would not put my tonge is the trash they made me eat it. It was better then my buger. I am tramatized.

We placed an online order tonight for pickup at the Subway on Shawano Avenue in Green Bay, WI. We picked up the order and brought it home to eat. Once home we noticed one of the sandwiches was made incorrectly, to the point that my daughter would not eat it. We tried to call the Subway using the phone number on the top of the receipt, but received a recording that the number was not valid. We then tried to call other area Subways in hopes of getting a new phone number. We didn't get through; some didn't answer and some said their phone numbers were out of service/invalid. Why can you not get a Subway to answer or have valid phone numbers? I then drove back to the Subway we ordered from and received no polite greeting and no apology. The employees were not sanitary (one had long hair not pulled back and the other had no hat and blew his nose and put on his gloves, without washing his hands in between). I have never been so disgusted. I will never order from this Subway again and will tell everyone who asks how bad it was. Get your phones working, that is such bad business. Unacceptable!

I live in South county I've yet to find a St Louis area Subway to accept any coupons that are mailed to me or are online so all advertisements are all things that are available online or advertisements that are mailed to you in the St Louis area are completely useless

I used to be a big subway fan for years, but after this incident I went through I am no longer a subway fan. I've ordered from my local subway a few times and it was usually good until the last time. I paid for extra meat and they didn't gave me a regular amount. Sandwich was made horrible and skimpy. They also gave me expired chips. I reached out to subway several times just to get ignored besides the 1 email I got from the manager of the one near me just said to call them and we can discuss a refund.I shouldn't have to call I should of just got a refund and an apology. I reached back out to the mananger and they ignored me. I also reached back out to subway themselves and they ignored me each time. Since Subway themselves didn't care to help me or refund me as well as the manager of my local subway, I will no longer order from Subway again. They have a problem with giving refunds, they ignore you and don't care how you feel, and they have gotten skimpy with their meat/toppings and charging more.

Even the team was polite and not being too rude in Lancaster CA subway but supposedly they stated they do not have meatballs then she stated I have to wait 15 minutes for them to make them I said no thanks not jnterested

I felt uncomfortable that person was Talking too much to customers while preparing food without wearing a mask.

I can't believe the would even give me that
An old hot dog bun with a sliver of ham on it.
Disgusting. $13.99! Syracuse, Indiana Subway. Should be shut down.

Independence, Ohio Subway location on Brecksville rd, you should avoid this location, if you want to use a coupon that Subway sends out in the mail, or if you want respectful service, never will I order anything from this location again.