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website thubmnail of Subway
subway.com
Australia
3 reviews
0 helpful votes
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Digusting delivery driver!
November 9, 2021

I ordered from Subway on Melbourne Rd North Geelong 8/11/2021. The food was OK, but I added a note for the menulog delivery driver to ring the door bell so I knew my food had arrived & for driver to lock the front gate behind him. I opened the door to pick up my food off the ground, I thanked the driver & he Asked me for MORE MONEY FOR RINGING THE DOIR BELL & RECLOSING THE GATE! He wanted $3 extra for ringing the door bell 3 times & $2 extra for. Closing the gate behind him! The bag my sandwich was in smelled like filthy body odour! Menulog delivery drivers are the worst! Subway just didn't care about the delivery process. Last time I ordered from Subway (same place), my sandwich took 2 hours to get to me! WORST SUBWAY PLACE IN GEELONG!

Date of experience: November 8, 2021
Georgia
2 reviews
3 helpful votes
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Try to cheat
July 7, 2023

I used a coupn at Subway in Walmart Supercenter (******* Highway 441 South Commerce, GA *******) but they denied coupon saying that the coupon is not valid for my order(Sweet Teriyaki chicken) but valid for other type of meat. Even though coupon doesn't mention any subway type.

Date of experience: July 7, 2023
Wisconsin
1 review
1 helpful vote
Follow Lou D.
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Awful from app to food
September 24, 2023

I tried to place an order while walking to the Subway at 19 W Main St, Madison WI, but it was acting up. (The order was placed but never actually said so.) When I got to the store they told me they had order for me… the idiot at the cash register flipped the screen to show me he had no order… yeah, he let me try to read a list of current orders written upside down and in reverse.
Once the guys preparing orders had decided I had no order (it totaled $50!?) they just ignored me, and waited on everyone else as if I no longer existed. They just ignored the old woman using a walker to get around!

I walked around and got at the end of the line AGAIN and ordered my sandwiches… the guys fixing sandwiches were all Spanish-speaking and had trouble understanding me so the one "waiting" on me just walked away and went to the back and sent an speaking-English guy up to wait on me.

He got my order made, and literally grabbed a handful of napkins and shoved the wad of paper into my bag… they were more like non-useable trash than useable-napkins. Wadded up and shoved into my $50 lunch order.

Was I mistreated because I was old and disabled? Or do they treat all of their customers like "trash"? I do know I won't go back there, and it's the only Subway that I can get in to, as the next nearest one is in a basement accessible only by stairs so I can't get to it.

Date of experience: September 24, 2023
New Jersey
1 review
3 helpful votes
Follow Diane C.
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Very disappointed
July 2, 2022

Very disappointed That was a very horrible sandwich no meat I paid for bread got two slices of pepperoni one have salami and a slice of provolone a little bit of lettuce and one slice of red onion and there was no oil and vinegar on it talking about the subway Hillside New Jersey I am totally disgusted never got it again I feel robbed I really feel like I was robbed of that sandwich it was a bread they didn't even put the oil and vinegar on it taken

Date of experience: July 2, 2022
Ohio
1 review
0 helpful votes
Follow Alicia T.
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Deceptive
November 1, 2023

Purchased a 6" Garlic Roast sub from their subway series. Advertise twice meat, cheese etc. What I got was less than what you usually get on subs

Date of experience: November 1, 2023
Indiana
1 review
2 helpful votes
Follow Kate K.
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Not right at all
September 29, 2023

Didn't get anything right from my order, From the bread to everything that was on each sandwich very disappointing don't think I will be back.

Date of experience: September 29, 2023
Georgia
1 review
0 helpful votes
Follow Hope A.
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The lady that says she is the manager at the location at 3171 Amwiller in Doraville is RUDE NASTY EVIL MEAN! She tried the scrape things off the bread and reuse it right in front of me. I called here out on it and she threw the bread on the floor.

Date of experience: June 9, 2021
Michigan
2 reviews
2 helpful votes
Follow Alison K.
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As a former employee, I would not trust this company for quality food. All meats come pre-sliced and frozen and are thawed 2 days before use. Bread is overproofed and baked anyway, resulting in flat, deflated loaves. Cheese comes in presliced packages as well as the wilting lettuce. "Black Forest Ham" is really just plain ham; this is basically a false advertisement - real Black Forest Ham comes from the Black Forest region of Germany. The tomatoes at both Subways I have worked at usually arrive rotten and soft if not close to decay.
In addition, employees are overworked and often work alone, resulting in longer wait times and poor service.
I personally refuse to step foot inside a Subway restaurant, but I wouldn't mind being banned. Subway's Human Resources department made the call to fire me for scratching the snow off of a *snow-covered license plate (It's illegal to have a covered plate).*
In my brutally honest opinion, Subway does not value its customers or its employees and is just another corporation out to make money and cheap food. Do yourself a favor and go to Jimmy John's, Quiznos or Firehouse. Anywhere but here.

Date of experience: June 26, 2017
Virginia
3 reviews
0 helpful votes
Follow Becky R.
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Have you ever noticed the sandwiches are a lot smaller then advertised on TV. I questioned that and the clerk did not say anything.

Date of experience: April 13, 2015
Massachusetts
2 reviews
1 helpful vote
Follow Eric J.
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Soggy Sub
March 8, 2021

Soggy $#*! sub, need Fresher bread and ingredients. Subway used to be decent now its more money than going to a local sandwich shop

Date of experience: March 8, 2021
Florida
1 review
2 helpful votes
Follow Calvin M.
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So we should be ashamed of itself bad bad advertisement both advertisement, One get one free does not exist can't find a SUBWAY® to offer it. Bad terrible false advertisement

Date of experience: September 3, 2023
Michigan
1 review
1 helpful vote
Follow Matthew G.
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Price gouging
July 25, 2023

Had a chicken wrap cost was 17 dollars ridiculous. Won't b back no meal no drink just plain wrap. If that's not price gouging what is

Date of experience: July 25, 2023
Michigan
1 review
2 helpful votes
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Terrible service
August 26, 2022

I ordered a melt from the Spring Arbor Rd, Mi store. Apparently on half of my sandwich they felt I didn't need bread(1:13 pm on August 26,2022).

Date of experience: August 26, 2022
Alabama
1 review
1 helpful vote
Follow Earl T.
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Bait and switch
September 23, 2023

It is so disappointing to go to subway anymore,I remember when they had stamps and boom quick redemption.Now they show ad after ad about bogo.Look subway yer customers are not dumbasses.You show bogo forever,now have event to buy several sandwiches and now it's conveniently not available. Bogo is buy one get one,but with you it's what day it is.I can't tell you how many times I have walked out and left food behind.Went into local wally and you had buy 2 get one free.They made my sands up and said$25,no I said it's buy 2 get third free.Oh we don't know nothing bout dat,the said.Instead of honoring the commercial they let me walk in wally and I bought 3 subs brought home and loaded up and boom 3 sands loaded at home for$15 way to go Wally.Quit jerking peoples $#*! or promising to and then change yer mind and the rules.You better stop this crap or people will count on you to being liars and bait andswitchers and yer parking lot will be where you can land a chopper.All yer customers are not all fools,one day you are going to need some integrity.My friends have exsperienced the same thing and just walked out,yer staff doesn't offer a solution and yer app is hit and miss.You better get a truthful program or folks are not going to patronize a hit and miss.I am astounded yer staff has no clue to specials,commercials,or making a bad situation better.Myself and others walk out of yer restaurant planning on eating there or food purchase and leaving empty handed and bewidered!

Date of experience: September 23, 2023
Ohio
1 review
0 helpful votes
Follow Robbi L.
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Slava Ukraine!
March 13, 2022

Subway supports Russia. Operating in 400 locations. Their food is drenched in the blood of children.

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
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A five stars
July 18, 2023

Good food great place to eat dinner and lunch everything is fresh great employees good place to check in

Date of experience: July 17, 2023
Kansas
2 reviews
0 helpful votes
Follow David L.
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Unprofessional and disrespectful
September 19, 2022

Placed online order. Veggie sub only allowed one cheese selection. Called store, requested all cheeses and they denied request. Told me I had to make another order. Asked to place that other order. Told me they were too busy to take order. I asked what their name was. They hung up. Had my daughter call back to make sure they cancelled my order because my app said that I picked it up. They said yes. Two to three days to see the money back.My daughter asked their name and their managers name and they hung up on is a second time. For fifteen minutes oir drive all the way to that store they just wouldn't answer their phone. Completely ignoring us all together. We get there and there's at least three employees standing around doing absolutely nothing. Lobby empty and no customers there eating. I took a video of the rude and disrespectful person running the show. Guy with the pink hair. Very snappy. Seemed.to be a controlling individual. I asked why he did what he did. Hang up on customers and then ignore them completely all together. He then stayed I was rude and disrespectful. He and I both know I wasn't but I'm sure the other people only know what he's stating aloud. So after i questioned him and he claims to have cancelled my order that my app says I picked up I then requested to place an order. I was told no and that they reserve the right to refuse service to anybody. I know this is true so i just turn and walk away. Through our entire conversation he refused to tell me his name or his managers name. This was absolutely the worst customer Service i have ever come across at any Subway. The way they were all just openly hanging out, the way pink hair lied and said i was rude and disrespectful over the phone, the way pink hair lied and said he was too busy to take my order he said i had to place to get a sub how I wanted and worst of all how he continuously hung up on me and my daughter and then completely ignoring the phone all together. This person does not belong as a lead or dealing with customers on a professional level

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Date of experience: September 19, 2022
California
1 review
0 helpful votes
Follow ryan P.
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Never coming back to the Subway on Standiford/McHenry (or possibly not any Subway at this point, they're all stingy on meat portions, bread is smaller and prices higher). The manager at this particular Subway, who is hard to understand between her thick accent and plexiglass wall/mask made me wait through a few customers because the gift card SHE gave me two days before didn't work, she also refused to take a coupon she said expired (most fast food places still take those) I said for the trouble of making me wait she should at least take the coupon and she refused so I asked for my money back on the gift card she messed up and told her I'm not coming back. I also couldn't help but notice she is hiring people of her ethnicity... same as Pollo L0co... preferential racial hiring shouldn't be allowed especially with fast food chains; does Affirmative Action only apply to white business owners? **The comment from a few people about the same manager yelling at a Latina employee (no longer there) several months back I also witnessed. Apparently she is only hiring people of Indian descent now. She should be reported to the BBB.

Date of experience: May 7, 2022
Arizona
1 review
0 helpful votes
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Coupon
June 25, 2022

Did not accept my coupon which didn't expire til that day. Spanish speaking Mexicans who don't understand English (I'm Mexican!)

Date of experience: June 25, 2022
South Dakota
1 review
2 helpful votes
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Rotten
August 20, 2023

I purchased a protein bowl egg and ham. The eggs were rotten, green spots. Left multiple messages with no response.

Date of experience: August 20, 2023

Overview

Subway has a rating of 1.8 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Subway most frequently mention customer service, gift card and roast beef. Subway ranks 323rd among Restaurants sites.

service
75
value
73
shipping
16
returns
21
quality
64
+35