StylevanaReviews 275

I made a big purchase from Stylevana, and my order was delivered at the wrong address. Despite the letter written by the carrier, apologizing for the lost package, which I resent to Stylevana, they refused to give me a refund or resend my original order. Least reliable company, ever. They didn't even bother in responding my messages.

I placed an order 2 weeks ago and have not received anything. The support team pretends they can't help. I have a feeling these are scammers.

The worst costumer service and they don't take any responsibility or whatsoever never buy stuff from here you're gonna be mad

Worst company ever! We placed the order for €70 in November 2023. It was sent by the courier company Hermes. The order was not delivered to us, instead it was returned back to Stylevana.
I wrote a couple of e-mails to the Stylevana company, but no one answered me. After a month my sister wrote to them and finally after a month someone answered us! They wrote that they will send again, after 3 days nothing happened, then they wrote that they are not sending us and give us a voucher. The sister replied, I don't want a voucher, but our order. Guess what? In a few weeks, no one answer. We don't have an order from NOVEMBER 2023! IT IS 2/7/2024! And we don't have money either
We want our order and normal comunication!

One of the items received was unsealed and used, the cream was not full and no label which every product has one with expiry date. I have contacted them and after a few emails, no further communication, no response.

They are scammer and bull$#*! I have place to order almost 200€ and get nothing no tracking number no contact information they $#*!ing stolen my money don't order from this scammer site

RIPOFFS

Ordered from this company with new card.

Within days Credit Card was being used to make fraudulent purchases.

I live in Arizona, but card got charges in Minnesota and Texas.

$729.48 was pulled from account before caught.

Still have not received my order, a refund or a response from "customer service".

** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD **

I brought three items, and none of them were shipped. The only way of contact is email. And they always blame the courier. They ask me to wait for 10 more days and then they will file a claim to the courier. However, the courier told me that they just printed the shipping label and never paid for the shipment and never gave the package to them.
This site should be closed by FBI

I ordered a single small item listed as "in stock" and 3 months later it never shipped. Tried to cancel but it took another month to hear back and then another month for my refund. Never again.

I ordered from them months ago and they had me fill out a form because they themselves saw I never received it. They said they had to appeal to the shipping company and it has been months and they don't answer my emails anymore. I am sure I will never see my money.

I orederd in Dec 2023. All items in stock and usually ship in 24 hours. Emails have been answered but won't say when items will ship. I've told them to cancel the order. But they won't do that either. I've opened a case with PayPal to resolve. I would never order for them again. It feels like a scam.

I wish I could give it 0 stars. After almost two months of waiting on my order, the order was shipped to the incorrect address. Never received it and was sent back to them, still pending a refund.
Never again will I order from this company.

I ordered 5 items on 01/07/2024 - all said "in stock, ships within 24 hours". My card was charged right away. I checked the website on 01/17/24 and it said my order was "processing". I emailed customer service and received a generic response from "Tiffany" that they are working on my order. On 01/19/24, it's still processing!

Te bloquean la cuenta te pierden el envio y para colmo de males te roban el €€€€€ NO COMPREIS AQUI HACEDME CASO! SED LISTOS!

SCAM COMPANY! I never received my order. No response from seller. I requested a refund after no response after a month and still nothing. I'm filing a dispute with my credit card company. Very disappointed and never Buying from them again.

Update: order status says all items in stock and they told me they will ship by Jan 10th. It's Jan 24th and they still havent shipped my items. They still have not replied to my emails or through PayPal dispute.

First time making a purchase on this website. I was very happy with the product so I thought I would buy again. However I received damaged items which I was given a voucher of 15% off (SVANAC***)towards my next order, this didn't work as the voucher they give works on a singular item not the whole basket, even tried buying one item and it still didn't work, as it was only 15% off, I never bothered with it though I emailed several times and was ignored. Now what has made me write this negative review is the fact that my recent order was delivered to a different door BWSVUKA******* by Royal mail in the picture you can see the landing and the door is not my own. It has been since November I have not received any refund, the communicate and speed to resolve the matter is unsatisfactory, not to mention the voucher I've been given yet again doesn't work towards the whole order. No one is responding to me to resolve this I have asked for the order to be replaced as I don't wanna voucher I want my items. I will continue to write negative feedbacks so people are more aware shop at your own risk. Good customer service doesn't exist, no follow ups, you will explain the situation to several people before any false result is given. System seems robotic

I will never order from them again. I was a return customer. Customer service is horrible I spent over $100 and they never shipped my order and made an excuse after contacting them a month after. Shipping takes long as well

Think carefully before buying anything from Stylevana. I was charged for my order on 12 Oct 2023. On 22 Nov 2023 the courier company advised that my parcel cannot be located and processed the refund to Stylevana, the person who arranged the consignment. Stylevana was copied into that response and since then they have ghosted me and have not provided the refund.

Placed an order 12/20 with Stylevana processed payment and reflected on my bank statement the following day. January 5 the stylevana site still showed as processing payment. When clicking on my order it stated error occurred contact customer service for help. I did. Then 2 days I get an email saying they want a picture of my card both front and back, a government issued identification card both front and back, a utility bill, AND proof of payment before proceeding with my order. This is for Skincare products and my payment had already gone through. Not to mention they have proof of purchase on their end. Seems sketchy and felt off. I got in touch with my bank's fraud department and even they agreed. Keep your stuff stylevana. You can't have mine. Mind you my sister has ordered with them and had success never dealt with this. So I went into this with the assumption this is a legit site.

Stylevana does not ship orders. They will leave it processing forever. They do not respond to emails.