StylevanaReviews 274

My parcel was lost by evri who advised me to contact stylevana to arrange refund/replacement. Granted this wasn't Stylevana's fault that evri lost the parcel however as the merchant they have a responsibility to make sure I get my parcel. The parcel was confirmed as lost somewhere within the evri network on the 6th August and after an initial confirmation from stylevana that they were notified by evri it was lost & were looking into it I've heard nothing from them. I've sent multiple emails requesting an update on replacement or a refund and they all go ignored. I'm so disappointed as I've ordered from stylevana many times but won't be reordering again from them again as customer service is non existent.
I have managed to get my money back by raising a chargeback with my bank and they refunded me as I hold zero hope of stylevana doing the decent thing. Not sure if this is an option outside the UK but if you are here it's worth contacting your bank. I think Stylevana then get a charge sent to them by the bank.

Scam / Fraud
I wish I can give this company a negative 1000 score. I ordered some items from here for the first time. The items did not deliver and when i contacted the Australia Post, I learned that the shipment was sent back. They provided me the proof of return. I have sent countless emails and have sent many messages to the customer service since August 9,2024 and it's been a month and have not received by refund of $89 or any response from this company. It's definitely a scam company. Buyer please beware because they don't ship anything and instead take the money and disappear. I don't know what else to do? So frustrating and annoying.

I placed an order and fully paid on 17 July. Then on 26 August, they advise me that they are pack my items (after more than a month).

My order number is BWSVAUA******* so it can be verified as a genuine bad experience.

I recently had a disappointing experience with Stylevana regarding a damaged product, Naturie Hatomugi Skin Conditioning Gel, purchased on June 9,2024. The product I received was defective, with a leak from the lid of the bottle. I promptly reported the issue and followed the procedure for a refund, including providing all necessary details and pictures. Despite reaching out five times to request a return and replacement from July 6,2024, via email and their website, I never received a reply. Their lack of response is frustrating and unprofessional. Customer service is crucial, and Stylevana has failed to meet even the most basic expectations. The response format Stylevana used in their reply to my feedback on Trustpilot seemed designed to publicly show they care about my complaint. However, no acknowledgment or resolution has been made so far.

Once something happens, you're screwed. They talk to you like you are a person with a mental disability or don't respond at all. Sometimes it takes them months to issue a package. They even asked me for ID and proof of identity. Like what? Online store with cosmetics asking me for my ID ordering couple of creams with a comment that they want to know if my order is genuine... after I paid already. Like no, it's not, I stole a card and ordered beauty products from an online store because I'm a dirty skincare gangsta.

I will never use Stylevana again, and would tell everyone to run as fast as you can away! Exceedingly slow shipping. About 2 weeks after ordering I still didn't have a working tracking number. As my items were needed before I certain date I finally asked for a cancellation about week 3 after ordering. My order had obviously not shipped and I had to buy form another site. Within 12 hours of sending that email I got a reply with a working tracking number and a note that if I chose to return my order that it could take weeks or months to get a refund. Adding insult to injury, a couple of my items arrived with the safety seals missing or broken. I'm still waiting for an answer about this issue. I'm really frustrated I feel like I can't use some of the products, and I feel like sending some items back would just be an other struggle with Stylevana. At this point I'm assuming I have products that won't be used and will have to be thrown away, and I have learned a hard lesson about this company.

THE CUSTOMER SERVICE IS TRASH
I've placed my order on 12.05.2024, all items were marked as 'dispatch in 24 hours' after about 5 days i did raised a ticket with their customer service because they did not dispatch my order. They replied after 2 days saying that they have 2 items that they are waiting stock for and the order would be dispatched in about 3 weeks. 3 WEEKS! After other reply of mine they said I can chose to change the 2 items from the order. Perfect, in about 10 min I replied with the 2 items that I wanted to replace, with description, name, link and price (mark this: the price of the 2 replacements were lower than in my original order, so there would be no problem to charge extra or have to request payment or anything else; I said I don t want that amount to be refunded, just to dispatch the order. After 2 days, no reply. I did write back again, asking them if they can confirm they made the changes. Guess what? Whoever is replying DO NOT CHECK THE CONVERSATIONB AT ALL! Because they said the same thing, copy paste, that they are still waiting for the stock and if i want to be refunded for that amount or change the items. After another 4 days, no reply, raised another 3 tickets, messages, no reply what so ever. Just THE TRASHIEST CUSTOMER SERVICE.
The products are great but the communication with customers is just OUTRAGEOUS!

I bought from them in multiple occasions, but lately they are not keeping track of the availability of products in stock so they decide that they send you your products when they arrive, doesn't matter if it's a month, two… maybe never, they don't reach out to inform the clients, they already have the money and that's what matters, right? If you try to ask for your order, they might or not respond, and don't even dream of anything such as a real solution or any sort of compensation, so as a client you have to hunt them to receive the bare minimum, it doesn't worth the stress, the service is awful, delayed, disrespectful, huge disappointment, now I really understand all the terrible reviews and comments. NEVER AGAIN!

The most disreputable company i have ever had the misfortune of dealing with. Avoid at all costs.
Purchased an item, paid express post was assured it was in their Sydney warehouse for immediate dispatch but a week later nothing. Turns out they don't have a Sydney warehouse and ship from China which had i known would never have purchased in the first place! Had to put in a PayPal dispute to get my money back.
Zero stars from me for untrustworthy scam company that i will NEVER purchase from again!

Goodmorning,stop sending automatic reply and really help people! Most of customers like me who have not receved their orders have allready send to the e mail adtess you give ******* e mail and still haven' t receved help and their belonging! Liars and thieves...give me back my money!

I allready sent 4 tickets with your application form and 6 e.mail from the day that i should have receved the parcel.Until now nobody help me, i am very dissapointed 2irh this owful customer service, i spent 120 euro in beauty product that i never receved. On the 9/ 04 i made an order num.BWSVNLA*******181 of 120 euro, the courier has never deluvered the parcel and checking o n the delivey status i learned that my parcel have been sent back to the supplier.

I wrote so many e mails and tickets nobody has never reply, nobody has never help me!

I only would like to have my order back or be refund otherwise i will write e mails about your very bad customer service in any website review concerning your company.

Are you able to be professional and really help your customers?

Lookung forward to hear news rom you

Thx

Susanna

I placed an order in July 2023 and never received anything to date, and it's May 2024 now. I have written so many e-mails to their so called customer service, but to no avail. Twice they replied asking me to confirm my shipping details again and again, which I did, but still no parcel. In March this year someone emailed me back and wrote they have decided to send my order and sent me a tracking number. Only the tracking number does not work on the website of the courier Stylevana uses. No parcel exists with that tracking number. I even tried the number on our local postoffice site, just in case it was en route on this side, but no, a parcel with that number just does not exist at all.
It's May 2024 and still this order is neither shipped nor refunded from July 2023. Stylevana's nonchalant attitude to their customers is the worst I have had to deal with. They are quick to take your money, but could not care less about your order after that. I will NEVER order from them ever again. Nor should you, unless you just enjoy being frustrated.

They sold items with incorrect item information on the title. I complained about it but never got a refund. Even if I ordered a product, they canceled my order because the item was out of stock. Delivery took 2 months. No matter how cheap it is, there is no reason for me to use this place.

By far the slowest customer service I have ever had. I placed 2 orders in a short time frame which were put under investigation for fraud. They sent me an email asking for me to provide an ID a proof of address and proof of my credit card to which I provided. It has been almost 2 weeks since I have provided them with the information and I have also opened new tickets as well as responded to the current one and I have not received one response or follow up. Another thing to be noted is if anything on the website says it will be shipped within 24 hours they are lying. Be ready to wait 1 month just for your item to be shipped and then another week or so for shipping. Everything about this website is just slow. Another issue with the website is that they will post a coupon code on the front page of the website but they will not specify which products it is applicable to. They also have fully prevented my account from using coupon codes at all and that ticket I have been waiting on a response for a week aswell. If I were you I would go to YesStyle and pay a little bit extra for much better customer service and exponentially faster shipping times. If Stylevana would like to respond to this review with the same copy paste garbage my order numbers are #BWSVXXA******* and #BWSVXXA*******.

Your better off going with another Asian beauty care supplier because even though Stylevana has the best prices that doesn't really matter if you never get your order I placed an order on March 5 that still has yet to be sent all because of 2 items that they say are out of stock and at the time I placed the order it said it was in stock on there website I made sure of this so I did have this problem. Finally they asked if I wanted to cancel those items so my order would ship and they would refund me so I agreed well here it is a few days later and my order still hasn't shipped and they only gave me a partial refund?! Like what is that a partial refund this was totally there mistake and instead of being apologetic they only give me half a refund. So this company is willing to screw over their customers if it means saving a few extra dollars so apparently word of mouth or customer satisfaction is not a concern of theirs at all. Not only that but it took so much back and forth to even get a reply from them most of the time it's just automated answers and you're talking to a bit not a real person. It's not worth the hassle and the frustration dealing with them just to save a few extra dollars because there prices are a little lower then other sites but trust me I would much rather pay a few extra dollars and have some security that I will actually get my items then deal with sytelvana again!

I have been trying to contact them by email for a month and a half, but they have been so vague in their responses that I have given up.
I will never use this company again!

Ba very careful buying from seller. When I got my item it was expired 03/12/2022...two years ago. Had to return but it is supper difficult process.

I decided to write this review due to all the negative reviews here.
Firstly, their products are fantastic, reasonably priced and much better quality and cheaper than European/western counterparts.
Secondly, of course the shipping is going to take a while. It is coming from the other side of the world! (I'm in the UK). They're not going to pay premium to just fly it straight to your doorstep via a personal courier. What do you want and expect?!
Thirdly I've contacted their customer services via email before (when I first ordered from them) to chase up a delivery. They normally reply between 1-3 days. But they do always reply and help in my experience.

I've ordered from them for years and never had a single problem. Not one!

Have a little patience and a little faith people.

I recently had an experience with Stylevana that has left me quite frustrated. The main issue revolves around their customer service, which has been disappointingly slow in responding to my queries. It often takes days to receive a reply via email, which is not only inconvenient but also reflects poorly on the company's commitment to customer satisfaction.

Moreover, I encountered significant challenges when attempting to cancel my order. Despite my multiple attempts, I faced a persistent problem regarding one out-of-stock item. It seems like a straightforward request to cancel the entire order should be accommodated, yet I repeatedly received responses indicating that only the specific out-of-stock product could be cancelled. This lack of flexibility and understanding is truly frustrating for a customer who simply wants to cancel an entire order. I'm simply told to wait till March 7th for an item to be in stock.

The overall communication and customer service experience have been subpar, leading me to regret placing an order with Stylevana. The difficulty in getting a timely response and the seemingly inflexible order cancellation process have left me with a sense of dissatisfaction.

I ordered something in early December, by January it still hadn't shipped, so I reached out to see what was going on assuming it was a fluke. They said it had been lost in the mail and that they would send a replacement. Three weeks later, the tracking number for the replacement said the same thing as the original order: "label created, not yet shipped." I reached out again and asked what was going on, they said it was going to ship soon. Another week or so went by and I said I needed a refund immediately (I had already ordered the product from a different site) and then they gave me a FAKE tracking link with a completely different order number that said it was delivered, which obviously wasn't true.

I made a big purchase from Stylevana, and my order was delivered at the wrong address. Despite the letter written by the carrier, apologizing for the lost package, which I resent to Stylevana, they refused to give me a refund or resend my original order. Least reliable company, ever. They didn't even bother in responding my messages.