StyleSeatReviews 28

As a beauty professional, I pride myself on providing excellent service to my clients, but I'm increasingly frustrated with the way StyleSeat operates. I've been using this platform for some time now, and while it has its benefits, the fee structure has become a significant concern for me.

To start, the new client fee of 30% on every booked appointment is quite steep. It disheartens me to think that after pouring my heart and soul into my work, I'm only left with a fraction of what I earn. It feels discouraging when I realize that I'm only seeing about 2/3 of my gross pay after StyleSeat takes their cut.

On top of the new client fee, there's also a transaction fee that StyleSeat charges, and this is in addition to the fees charged directly to the clients for booking. It feels like a never-ending cycle of expenses, and it raises my eyebrows that they even take a cut from my tips. This is particularly saddening considering how hard I work to earn those tips.

When I finally start to account for my costs—supplies, products, and overhead expenses—the reality is that I'm not left with much. I can't stress enough how demotivating it is to see my income dwindling due to these high fees. I want to provide the best for my clients, but the current structure makes it challenging to sustain a profitable business.

I believe that it's time for StyleSeat to reconsider their fee policies, especially for new clients. While I understand the need for a platform to cover its costs, this model ultimately leaves beauty professionals like me feeling undervalued and overburdened. Here's hoping they can find a way to create a more balanced fee structure that supports rather than hinders our success.

I began seeing a new stylist who used Styleseat to book her apps. And that didn't SIT well with me from the beginning because SS charges me/you THE CUSTOMER $2. I feel like THE STYLIST is employing SS to book her appts and SHE should pay them or SS should get it from their client. I liked her work so I was a suckered and paid 3 times for appt with her on top of a 20% tip which I also felt like deducting $2 from but thought I would seem petty. Here's the thing, what do I get for my $2 from SS!? Except warnings of charges i automatically get if I'm late, or cancel last minute or don't show up. Once my stylist was texting me she was on her way as I waited outside her door for my appt. Not cool. The last straw was my last booking when I was half way there for 3pm appt and she texted saying she'd have to move the appt to 1 1/2hour later. Told her that won't work and immediately got online to let SS know and tell them there better not be one penny charged to me from either of them. I will NEVER pay to book an appt with a stylist again. NEVER

On 01/27/24, I booked an appointment with "Tee" for a natural style. Her page states she does natural styles; and that she can bring your vision to life. On 02/01/24, I emailed to confirm her address.

She asked what kind of style I wanted. I was thinking that she could do natural curly styles; since she didn't have any pictures of her "natural" work.

She then told me to Google a style, started speaking unprofessionally to me, and blocked me.

She continued to unblock and harass me throughout the next day.

I reported her and she's still at it.

She does hair out of a small shack. Other reviewers stated that her kitchen was nasty.

Please be ware of "Tee" that does locs/braids in Oklahoma.

Styleseat is an app that scammers flourish in using because regardless if services are rendered or not, you will be charged! Many of the stylist aren't real and customer service is 100% nonexistent. Styleseat doesn't refund any funds only the stylist or scammer can, and they won't because they don't have to. The app is completely useless. It gives you 0% of protection. You're giving theives your bank information freely to be scammed. Legal action need to be addressed.

I had booked an appointment on a sunday morning. Selected the services and since i wanted a travelling stylist, i selected the travel fee. I then realized (after booking), the ad showed the artist address ( which is over 50 miles away). I then used the style seat messenger ans sent a few messages to the stylist (of course no response). A few hours went by( i re messaged with no response). Then I get a "completed appointment" message. This crook not only charged me fully for the appointment, she still charged me for a travel fee and then tacked on a 50.00 tip! Styleseat only offered the artist to refund me, but her response was " no refunds"

Do NOT use this site as they will not help

I had to report fraud to my cc

I contacted several hairstylist in the Shawnee, Olathe and Overland Park areas about getting crochet braids not one returned my call the one that did answer told me to text her a picture of my braids I had in now and she'd send me price and dates available that was over 24 hours and I yet to hear from her.

Most of their "professionals" are scammers who don't provide any services, don't respond to your emails or messages and then GET YOUR MONEY from cancellation of your appointment. They're not even real businesses with real addresses. DONT TRUST THEM. I just lost $40 on a scam artist from this website, don't repeat my mistakes.

Booked on the site and drove to the appointment. The stylist did not work there anymore, and left months ago and SS was not updated. DO NOT USE unless you know your stylist still works there and exists! I contacted the stylist on Facebook and she said she tried MANY TIMES to take herself off of SS but the system won't let her. Make sure they don't charge you for services you never received!

I'm not sure who to blame, the software or stylist. Services are list but after booking and adding your credit card information can you book only to find out the stylist does not offer the service. Someone needs to figure it out.

I used the scheduling app for the first time around 5:30 am this morning 5/17/23. The app advertised booking fee of less than $3 indicating fees are charged after services rendered. I could not locate the address of the Salon I booked the appointment at on the site until I booked the appoint after adding my American Express card to the site. After the address was revealed I cancelled the appointment within 2 min. I then received a notification of a charge on my Amex card for 39.00 by StyleSeat app. Next I received an email from StyleSeat notifying me that they charged me a cancellation fee of $39.00 This all happened between 5:45 and 5:48 am. I reached out to Style Seat by email and they responded and indicated that the salon stylist had to issue the credit. The Salon owner says it was not within her ability to reverse the fee. I want at least $36.00 of the charge credited. The site did not reveal the address of salon until after I scheduled the appointment and advertised a booking fee of $3.00 or less.

I was feeling quite tense and stressed before heading to the spa, but I left feeling relaxed and rejuvenated. The masseuse was very experienced and knowledgeable, and the massage was tailored to my individual needs. I would highly recommend BESTBODYMASSAGE spa to anyone looking for a luxurious and soothing massage experience.

Do not add your credit card to this app. If you happen to get a shady stylist, they have the ability to charge you without your consent! I was charged a "no show" and "late" fee ($75) because they didn't communicate the correct location and subsequently cancelled my appointment through the app without notice. Styleseat support did not help whatsoever. Terrible service.

I AM a licensed cosmetologist and have been using StyleSeat for approximately six years before they changed. It seems as though after the pandemic, they started charging clients astronomical fees, that the stylist were unaware of. They charge customers a booking fee & automatic 20% tip. They will put the stylist account on automatic payments, so that it charges the clients automatically after the service even though the stylist does not prefer payment through their platfom.It got to the point where I would zero the balance out for my clients to pay directly through me and they still charge the card!
They would not allow client's to cancel and told them to contact the stylist to cancel. However, when they came into the salon, the stylist cannot cancel either because it will say the service had already started.

They do not have a direct customer service phone number only email. I would imagine the phone lines would be ringing all day from their unethical business practices.

When they finally answer the email they apologize to the client and make it seem as though the stylist is the one controlling the narrative, told them to contact the stylist to cancel. However, when they came into the salon, the stylist could not cancel either because it will say the service had already started.

They put both the stylist and the customers through a world wind of $#*! and ultimately makes the stylist look bad when in fact it's the platform
Throwing rocks and hiding their hands!

They then had the audacity to start asking me to pay $50 up front to take on a client that wanted to book with me! Of course I'm not going to pay you $50 to take the client. And they have become so obnoxiously aggressive. It's terrible.

I started googling and looking at other Youtubers and TikTokers taco bout this platform. It is terrible. Definitely do not recommend!

The stylist reached out to me via style seat messages and told me the day of the appointment she had to cancel and also couldn't do it the following day but charged my card a 25 dollar cancelation fee

The issue is paying for a booking fee then having your card charged and the tip added automatically. This should all be manual. If the provider cancels, you as a customer is screwed because styleseat will not refund your booking fees and good luck getting your money back. Additionally, some provider ask to be paid in cash then you're double charged and style seat may or may not refund you. And then if you're not happy with the service then too bad because styleseat automatically charges 20% tip, ridiculous

Stylist right away appeared kind but didn't trust her. Was charged a booking fee and you pay for the balance if you pay on style seat I guess. Well the hair dresser was not aware of the holding fee or booking fee, either way I get it back if I paid in cash like she wanted, but noooooo she charged my daughter the entire fee and not the remainder. I'm not in business to just give out money and work hard. I wonder who runs this company because it is so unprofessional. I will be disputing with fc and bank as well.

Book an appointment with Curl da World a month in advance in February 2023 with Ashleigh Owens. 2 hours before my appointment I received a cancellation notification as well as a text from the stylist. I text her back and ask her why was my appointment cancel.
She reply that she want be able to do my hair because I obtain service from another stylist.
And that its creating awkwardness between them.

My reply was if you are book and I have an event to attend or just want my hair fix why is it an issue?
If you are book, or you have things plan with your kids etc etc It should not be a problem to let another available stylist to assist.
This shop is extremely very unprofessional
I was advise by Ashleigh to book my appointment at another salon,
The jealous and envy is awful in this shop.

I was charged for a wig install $200 and $40 tip. She couldn't complain about not getting the tip. She got a good tip and she didn't deserve it. Once I got home i could really take a better look at the work of the stylist. I asked for color when I walked in because the last time I got my wig installed, she did not wash it, I wasn't offered a color and the wig was put on way too far down on my forehead. I waited 1 1/2 no apology. She also had a visitor that day that she was focused on. The second time, I ask for color and for a layer. New wig. The stylist took four hours to color, my wig, and the color did not take. She said it was because of the quality of the wig. Ok that's fair. When I got home, I noticed that the hairline of the wig was completely cut off. It is a frontal wig. The wig was not glued when I called her. She said it's because I didn't have a cap. I didn't have a cap the first time it lasted a month this time I believe that she's not really focus on her customer and for focus on others, who came into the shop. She did not try to create a natural hairline after cutting off the one I paid for. There was no layer in my hair. All she did was curl it, and it took about 10 minutes. So the following day I noticed that the hairline was not glued. It was literally standing off my forehead just sitting there. And the mesh was white. Coloring the mesh is a part of prepping the wig. I called and asked for a redo. She glued the wig and didn't even bother to style or even plug up her curling iron to curl the wig. That's when I knew I was not coming back and she is a joke.I wish I has taken a photo. I had to wear a hat to go to the store. She had an attitude when I came back in. She didn't say two words to me for at least a half hour. I should be the one that's upset. Unbelievable. Asked me to go to my bank to get cash.no prior notice.