Tina A.

I used the scheduling app for the first time around 5:30 am this morning 5/17/23. The app advertised booking fee of less than $3 indicating fees are charged after services rendered. I could not locate the address of the Salon I booked the appointment at on the site until I booked the appoint after adding my American Express card to the site. After the address was revealed I cancelled the appointment within 2 min. I then received a notification of a charge on my Amex card for 39.00 by StyleSeat app. Next I received an email from StyleSeat notifying me that they charged me a cancellation fee of $39.00 This all happened between 5:45 and 5:48 am. I reached out to Style Seat by email and they responded and indicated that the salon stylist had to issue the credit. The Salon owner says it was not within her ability to reverse the fee. I want at least $36.00 of the charge credited. The site did not reveal the address of salon until after I scheduled the appointment and advertised a booking fee of $3.00 or less.