StyleSeatReviews 28

Tried to add my Salon: Southern Girl Luxe Hair and contacted support 1st time because my password would not reset and work. Support responded in 2 days (too long).

Next issue same day I have been unable to add services so I have 2 profiles for 2 accounts and can't book appointments!

First the save button was faded and would not allow me to click on it. This was a 5 day problem that would not clear. It has now been an additional 5 days and all I have gotten is an automated response of "sorry for the delay... high issues to resolve... will get with you as soon as we can.

It has been 2 weeks and no support given to resolve this issue and I just emailed asking to delete both of my accounts.

Well, I immediately received 2 marketing text messages within 5 minutes offering me a "profile boost" saying how stylists benefit when they stay on Styleseat.

I just got this email from them right as I was about to submit this review.

Styleseat has been highly detrimental to the success of my new business.

If I continue waiting for them to get me up and running on their booking app I would lose far more business than I already have.

This is what happens when you deal with tech people who raise a crap load of start up capital pitching a "great app idea" to investors and don't take care of the customer service side of business.

Styleseat is making an extraordinary amount of money every month without having to offer good customer service and most importantly by not talking to their "valued customers".

It's time to cancel Styleseat. Too many other booking apps out their to be ignored by Styleseat.

They told me they would take $6 as a "hold" on my debit card for an appointment. Charged me $556. No customer service to call just general emails stating they had no clue. I had to report them to the ftc and report fraud through my bank to receive a refund!

I'm a professional cosmetologist, and I recently started doing business with StyleSeat. I've had a few clients get booked for an appointment, and they were charged immediately. I got a notification stating that the clients had been charged and my money will be dispersed in two days. The next day I received a notification stating that the clients had been charged for a tip, as well. Fast forward, it's been a week and I haven't received anything in my bank account. I've called the number to speak with someone and it's not a live representative to speak to. I've emailed them, which is also an automatic messenger. I received an automatic email stating to log on to the website and go to the helpline. I've contacted them several times regarding my money, and I haven't heard anything from them. I don't know when they'll disperse my money, but it's bad business. I believe that they are scammers and it's unfortunate that I had to find out like this. If anyone is considering doing business with them, proceed with caution. The only reason I rated it a star is that I couldn't submit my review. Other than that I wouldn't give them a star because they don't deserve anything but to be cursed out.

I made an apt and travelled almost hour with gas. For apt. I drive by early find Salon. Stylist. HERSELF cancelled 5 minutes BEFORE APT. No real apology.
Just not accepting clients forgot.to change setting BUT. SHE IS STILL ON STYLESEAT. Krissa in Bloomington Indiana

Thank. GOODNESS. I did.pay.in Advance they do NOT give your money back... i dodged them. Stealing my money...

I scheduled an appointment with a stylist. The stylist emailed ME and informed me under the 24 hour deadline that the appointment was going to have to be rescheduled. I informed her that I could only come the next day or the appointment would have to be canceled so I could find someone else to book. Well the stuff read my message and never responded. I emailed Styleseat with screenshots of the email and the text messages of stylist attempting to reschedule through messages and emailing me after the 24 hour deadline and all they told me was that their team was not able to cancel appointments. That I would have to reach out to the stylist to cancel or reschedule the appointment since it's past the 24 hour mark. Again, I have reached out to the stylist and I have not gotten a reply from her. So what is the next step? They have an awesome way to make sure their stylist don't get scammed but what about paying customers? It also gave menthe option to cancel the appointment if I payed 50% of the appointment fee. I'm not really understanding how I have to pay for something when I was prepared and ready for my appointment but my stylist was the one who wanted to cancel/reschedule. So i'm supposed to still pay her 50% without getting a service provided to me? This whole thing sounds like a scam and I will be deleting my account after this is resolved. I've been on this site for years because my previous hairstylist used this platform but i've moved to a new area and needed someone new. I see now this site is not reliable or trustworthy.

This is the biggest scam. We bought a hair service for 135 dollars, and when we saw the receipt, it said that our total was 195 dollars! We contacted customer support and they said "StyleSeat will charge a small service fee." But we had no idea about this. And when we went to cancel our appointment, it said that we had to pay a 50-dollar cancellation fee! There are so many hidden fees, that it's almost not fair!

My hairstylist is independent and doesn't work for a salon. She rents a stall at a salon. When I would need to make an appointment, I had to text her and it took forever going back and forth to make an appointment. Since she joined Styleseat, I can view her calendar and make an appointment easily. I told her thank goodness she signed up for this service because I don't think I could've handled any more text appointments eventhough she's the best stylist for my hair type.