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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I have found amazing deals through SU, went to Europe 3 times this summer all at incredibly low prices. But be aware, sometime you get a cheap deal because you are forgoing luggage, or switching airlines halfway through. Just be attentive to the deal your accepting.
I had a bad experience in my last intercontinental flight with the airline. They help me in the process to present a claim with the airlines and find the better solution. On the other hand, they offer really good option for the student that really don´t know exactly dates of return with one-way flights (in no low cost airlines). Thanks.
Very good service for students. Every higher studies aspirants should choose this option as they are cheap, provide good service and facilities to go with.
StudentUniverse always has amazing prices. I never book a flight without checking their prices first
I had the tickets right away, and no doubts with purchase. The application works fine. The customer service by phone is very good and the people in the other side are very polite.
Used it several times and usually can get some good deals when traveling home for the holidays or breaks
Amazing deals, user friendly website and legendary customer support over the phone.! I told all my friends the first site to check is SU!
I moved over 2,500 miles away from home for college, so flights are necessity to see my family for get together and holidays. Student universe had the cheapest flights available for me and that worked well with my school schedule. I wouldn't be seeing my family in October if it weren't for student universe.
I love used SU for a few years now. While I believe things could be better (more promos for national flights) I believe they go a good job. I recommend at least trying the service if you have specific dates.
I had an emergency and needed to change my flight. They had no allowances for this. And the man I dealt with on the liken was quite rude. Not helpful at all.
Cheap and breezy, I really appreciate the chance to travel quickly and easily with little hassle and delay.
Love love love this site. It's easy and cheaper than any normal flight website. I like it. Got me where I needed to go without any problems so far.
During my year abroad, I traveled all over Europe. Student Universe easiest app to use and best options and prices. What distinguishes Student Universe is how mishaps are handled. Met my twin in London for our birthday. We got there late at night and our guaranteed room had been given away -- the hotel vendor canceled as they noted that reservation was made by a student. The hotel was sold out. Student Universe made it right. We had to stay with a friend, but Student Universe secured a better hotel room for the rest of the trip and compensated us for the hassle. They were incredibly responsive. The following week they called both of us to check in and make sure all was good. Travel has many moving parts. Student Universe steps up with great service, even when you hit a bump in the road.
I ve been client for years traveling often to Europe and I always found good deals. I recommend this company.
Very convenient and cost-effective to book through studentuniverse.
Navigation to site is also easy.
Very interesting app I always pay my tickets from here and they were cheaper. But I noticed this days the tickets became so high but I still recommend it to others.
Booking process was easy and straightforward.
Seamless process with no bad surprise
Always offered best available price
I had a great experience with Student Universe. I purchased a plane ticket and a hotel room through it and it went smoothly and it was a great deal. Cheaper than southwest and every other airline. Not hidden fees and traveler insurance wasn't too bad.
This was my first time booking an online ticket and I was afraid initially to go with StudentUniverse. However, they were great and their service was excellent as well as I had to contact them via email and chat for a couple of times.
I have used Student Universe to fly several times and all my experiences were flawless. They have great prices and smooth customer service.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
We're sorry you had a negative experience. However, if you purchased a non-refundable ticket, there will be change/cancellation fees. These fees are standard across the travel industry. Please let us know if there's anything else we can do for you.