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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Thank you for providing all the details in a well versed manner via your policy for booking and conditions.
I've used student universe before and it was amazing so I'm using it again
Overall experience is good and flights are less expensive when compared to other sites
Great experience booking with student universe for the second time
This app is amazing, but prices showing in this app is almost similar to original prices.
Rapida respuesta y responsabilidad. Solo deberían de aportar alguna opción de español para algunas personas que no entendemos mucho el inglés. Después muy bien
StudentUniverse was super helpful for findings flights at a rate that is more accessible to students.
Great! - could see a range of prices. Excessively cheaper than other services.
It was super easy booking my first flight through Student Universe as well as my first hotel stay! Definitely going to be booking more flights soon.
My experience was bad actually as compared to any other website. I was having a coupon and while checking flights, and it got applied. But since I did not do the booking, when I was trying to use it for my actual flight booking, it was showing as "Coupon already redeemed".
Hi, When I booked my ticket I had a rebate discount and a promo code discount. The invoice says the discount was applied, but my credit card statement does not reflect that. I called customer service and she assured me it was refunded back to me on their end, and for me to wait 2 days. Still hasn't come.
Hi, sorry for the delay. We've credited you the rebate discount once your booking was confirmed, but it may take 5-7 business days depending on the bank. If you still have not seen the rebate, feel free to call us and we will check for you. If you could update your review after you receive the refund, we'd really appreciate that!
Good experience and it was friendly environment and good user friendly ….
Was a little skeptical as never heard of them before, but received great pricing on flight & immediate confirmation and communication.
I haven't boarded the plane yet so I'm not entirely sure about it but I'm excited!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for the feedback! We also sell public fares, which oftentimes are the same prices as those on the airlines' websites. However, if you have a StudentUniverse promo code, you can save more!