From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fantastic service, easy to use and super friendly site
Very straightforward and easy to follow. Discounted prices as well!
The price offered was better than purchasing direct from airline but it was not clear about seat selection and I was led to believe I would be able to which is not the case. I now am stuck calling the airlines to try and rectify. Not pleased with this
Clear information and easy to navigate
Great prices for students, I always will purchase tickets using student universe
It is very good I will choose student universe whenever I have flight
Hi Thuong, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
I had a lot of trouble with scheduling my flight due to student universe not providing accurate and up to date information about the flight prices and schedules which made it feel difficult to feel satisfied with my purchase of a ticket. While customer service was quick to respond to my troubles, the constant selling of different packages not pertinent to my travels and the preying on the lack of knowledge of travel just to get these packages was really not helpful when trying to manage my flight. I would have preferred a more direct way of helping where the assistant simply answered my questions rather than answering around them or trying to charge me for services I did not ask for.
Very helpful. I waited til ten last minute and you were very helpful. I will use you again.
When I booked I was bit confused about the flights since I didn't get the flight tickets and check in, but it was pretty smooth and easy
Hi Alexandra, thanks for the feedback. After you book a flight, you will receive a confirmation email from us, and you can also log in your account to check your flight detail under My Upcoming Trip. Check-in is normally available within 24 hours before departure, and you can check in your flight at the airport, on the airline's website, or on their app.
Student Universe customer service was super friendly and helpful
Hi Halli, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Nice and smooth experience. Always recommend to students
It's was very good experience didn't have any problem while selecting my ticket everything went on really verey well while booking the ticket.
Hi Sobha, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Good amazing it's also easy and fast the conformation come fast as well
No thanks i don't like doing reviews but i do like your company
Hi Sydney, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
I had to rebook this flight due to a change in my original flight. It's my first time using Frontier Airlines so I don't feel off to a good start.
The web page indicates a cost of buying tickets, and when I bought them, a higher price was reflected on the credit card. The website indicated that I could recover the difference, however that was never indicated when I bought the tickets. I will not use this service again.
It took almost 24 hrs to get the confirmation after already paid for the ticket. And also need to submit a lot of personal documents.
The first time I used this website the price was very good and all the agents were very helpful to me for all questions regarding this reservation. Highly recommend this website. Thank You
Hi Wendelina, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Very good. Website is easy to navigate and customer service is great.
Hi Fnu, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
The price on student universe is very good! Recommend students to check this out
Easiest and fastest I've ever booked a trip! Other websites are so confusing sometimes but this was very easy to navigate!
I highly recommend!
Hi Amanda, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ariell, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!