StudentUniverse

I was satisfied with my experience on Student Universe, and I'd purchase something from there again.

My girlfriend and I booked our flight tickets from Geneva back to NYC. We booked them separately, but made sure we had the same flight times and airline number. When we both clicked purchase, we were certain that the flights were the same and that everything was set.

Our mistake was perhaps to check the receipt, but the problem that occurred seems to have come from the Student Universe website. We both booked tickets for American Airline flights from Geneva to London Heathrow and then London Heathrow to New York JFK. However, a few days before, we noticed that my girlfriend's receipt had American Airlines flight, whereas mine had a British Airways flight. We figured out that the first flight was actually the same (my gf's ticket said American Airlines operated by British Airways, and was a different flight number, but same gate and time). However, the second flight was different, and required me to transfer from Heathrow to Gatwick.

We tried calling customer service to switch one of our flights but they said they couldn't because one was booked from American Airlines and the other from British Airways. We tried finding the British Airways equivalent of my gf's flight from London Heathrow to JFK, but by that time it was more expensive to change flights than to simply book a new flight.

I understand that customer service had to respect the respective airline's policies for changing flights, however, you cannot 1) change flight schedule without notifying the customer. Because there was no notification, there was no proof that we had actually made sure the book the same flights, even though we are 100% sure we did. 2) Student Universe needs to hold itself responsible for whatever mistakes happen in whatever algorithms they use to book flights through airlines. If I'm clicking on an American Airlines flight, it needs to book through American Airlines, not British Airways.

Customer service was polite, not complains about that, but I would stay away from Student Universe as the platform is simply not reliable and needs fixing.

I would like to know more info on when I'll actually get to see my tickets.

Was simple and easy, good deals. It was able to get something affordable

After looking at several sites, this one gave me the best price for the flights I was looking for.

The tickets were cheaper when considered to other site.

It was pretty unstable, i try to use the mobile app to see my tickets but it's not appear

Student universe offered immense financial relief in easily buying my flight back home!

Excellent prices and customer service. Easy to get a hold of live people.