Overview
StudentUniverse has a rating of 4 stars from 5,438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
My experience was great except for the fact that I paid for my seat choice and it didn't go through!
I had a great experience however I signed up for flight price drop notifications and I never would get any.
We have used Student Universe when both our daughters studied abroad. We were extremely pleased with the service we received
I ve been client for years traveling often to Europe and I always found good deals. I recommend this company.
It's easy to make a booking and I don't have to compare several websites to see the difference in prices.
I have quite satisfied but expect to get my booking information instantly also I expect a student discount in it.
The date schedule helps in choosing when your travel dates are flexible and some of the student discounts are great!
First time: Booked wrong hotel room with hotel after telling me I had two bedrooms, argued with me about it, etc.
SECOND TIME: The day before I leave to go see my sick Grandmother, I look to check in to my flight that had been booked two months before. Long story short my flight didn't exist anymore: the airline I was using was a small contract airline that had cancelled all their flights. I WAS THE ONE that had to find that out. They never contacted me.
Then they tell me it isn't their fault my flight was cancelled and I had to go to the other airline. However this airline wouldn't respond to me. But it would respond to student universe for whatever reason.
None of the customer service representatives, and I mean NONE OF THEM, over the past 4 trips or so I have used know what they are doing. And they don't understand the fact that if I give them money, it is their job to refund me. NOT someone elses.
They are poor communicators, and youll talk to one person that will say we will email you the same day (they don't), so you call them again and another representative says something different.
TERRIBLE COMPANY.
Hi there, We're really sorry you've been disappointed in your experiences with us! If a flight is changed or cancelled, you should receive an email notification for the change at the email address on your account. However, flight changes and cancellations by the airline are out of our control, and so refunds and changes must be approved by the airline as well. If you would like us to look into anything further for you, we'd be happy to help. Just send us a DM with your email and invoice number.
Vince was great and very attentive and helpful! Highly recommend them to anyone with something wrong with their trip reservation!
Thanks for the review! We will let Vince know!^_^
This was easy and safe form of booking. And simple for reservation. Platform helped me gain discount on the booking.
An agent helped me. I am happy about the overall experience from the start till the end of our conversation.
It made my week getting the flight that cheap! It was a shame the website crashed for over two hours, but hey, it was worth waiting! Thanks again!
Very good! StudentUniverse was very easy to use, and very helpful. I found some very cheap flights
Found flights and then was able to easily purchase them but got confused on picking my seat in the flight
Hi Allyson, thanks for the review! Feel free to contact our 24/7 customer service and we would like to answer your questions regarding seat selection. Thanks!
Very convenient and cost-effective to book through studentuniverse.
Navigation to site is also easy.
Everything was simple and straight forward. The one question I had was answered as soon as I called the help desk. Didn't even have to wait on hold!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Thank you so much, easy to book and east site to use! Thank you!
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sansh, thanks for purchasing with StudentUniverse. After a booking is confirmed, the ticketing process usually takes about less than 24 hours, though sometimes it could be more. Our system showed that you'd received our confirmation email with e-ticket number. In your booking, you did get the extra discount of 48.38 USD. Kindly let us know how we could be of help for a 5 star review. Thanks!