StudentUniverse

I have a flight from LAX to Edinburgh Scotland. I land at London Heathrow and have 4 hours to completely change airports. It is not possible to land, get my checked bags, get through customs, get transportation, and somehow get to Gatwick, re-check in and get where I need to go all within 4 hours. It is an hour alone to even travel from one airport to the other if there is no traffic. I tried to call and send an email about my issues and the Student Universe hotline pretty much told me that it is a "valid" connection and that they can't be held responsible if something goes wrong... I tried to cancel my flight and they said that the airline charges nothing but they will charge $400 if I do... so I am stuck, traveling alone in another country for the first time and if EVERYTHING doesn't go exactly on schedule, then I will be stranded in a country I have never been to, all by myself... and when I explained this to Student Universe, they just told me that they aren't responsible for any of it.

Charged $62 for 2 seats when I made the order but later I received the receipt from the airline showing the seats are actually just $46 in total, where is the extra money I paid?

Easy and straight forward, price listed is close to price you pay at checkout.

There seems to be no where I can download a paper copy? I sent a copy of the forms to our grand daughter Anni Anglim who will be the one flying, hope she got it?

I found good prices in student universe website compared to other travel websites.

The site was smooth, My experience was wonderful and it was so easy to book a flight.

I was able to book my international flight at a great value on a direct flight that matched my travel plans.

I was looking for a good flight to Vienna: convenient route and good price. StudentUniverse helped the graduate of three different universities.

Everything was great, except I did not like that I had to change my returning flight after I had purchased my ticket and had to pay a difference for an alternative flight.

I booked a flight on Copa airlines through SU and after purchasing I was on the Copa website and saw they offer an Economy+ ticket that includes seat selection as well as one checked bag. The economy+ ticket would have saved me money but SU did not show me that as a potential option and so I booked the basic ticket and now have to pay for seat selection and my checked bag a la carte.

When I called SU to see if they could refund my ticket so I could purchase the ticket that is the better deal they told me they could not and I needed to contact Copa directly, which I did. Copa informed me that because they did not receive funds, SU did, that Copa could not do anything for me and I needed to call SU again. Im sure you can see my frustration here. Upon calling SU back they told me I would have to email - not call - someone else to manage this. Given that I only had 24 hours to cancel without penalty the idea of communicating through email seemed dicey.

I ended up sticking with the original ticket because it was not worth any more of my time and energy to rectify this, leaving me disappointed with the processes, the customer service and SU.

It was easy to manoeuvre the site and access pricing details and airlines