StudentUniverse

Was quite a long wait time to get in and I was logged on 2 days in a row so it was time consuming but overall I'm blessed to have a 25$ flight.

I got the flight although it cost me 45, also it took forever to get in, however I'm glad I was able to make it happen.

The experience was competitive, but rewarding. The system needs to be adjusted further for the influx of people.

Hi, just writing as I'm unable to call due to the location I'm in but I urgently need someone to answer my email in regards to a flight date change. I've emailed a few times but have not heard back, please please can someone get back to me, it would be greatly appreciated

Just got my confirmation email a day after buying the flight. My flight is on the 16th so wish me luck.

I am a student customer that was introduced to Student Universe through my study abroad program ISA. I was originally so excited with how many different options there were for flights. Unfortunately, my excitement diminished once my flight needed to the canceled. I have called now 5 times with no resolution, continued refusals of escalated the calls and a repeated line of "rest assure this will be handled in 24-48hrs." This has been the worst experience with international flight and customer service I have experience. I will no longer be utilizing this company. This matter has gone on for over 2 months and my flight that needs to be cancelled is now less than a month away. It is very unfortunate that the customer service and follow up is not existent when students traveling abroad already have a lot to manager.

I've been using Student universe since 2013 and your new website is horrific. It is so much harder to book my flights without the flexible dates option. I cannot change my currency with ease. I can't even login and find my bookings. There is no proper flow to how the pages work. Please revert to the previous features. I used student universe because it was convenient but I will stick to google flights for now.

In addition, there is something wrong with your date fields. When I change the date in one, it affects the date in the other. I have to reselect my dates a few times to get the right range.

If I book tickets from Air India official website they charge mai 2200CAD and student universe charged me 2300CAD for same ticket. So where is the student discount?

CSO talk over to the me no good service very bad service. They lied on the customer not transfer call to TL if requested. No refunded even have flexibile dates very bad no one goes with this service

I booked a flight from Student Universe traveling from London Heathrow to San Francisco via Lufthansa/ United Airlines code share. I initially received a confirmation and itinerary and was satisfied until 1) They lost my booking info per the website update without any attempt to send me a copy of booking info via email 2) My booking was deemed illegitimate due to payment discrepancy- I had no communication that a payment was unsuccessful from Student Universe until attempting to check in at the gate and being informed that there was no booking per the airlines' records. The lack of communication/ word from SUN is simply horrid. In addition, I was left hanging multiples times from customer service and had no responses from multiple email exchange requests. Avoid if possible.

We booked our flights to the Azores with Student Universe on Jan 10. We received a confirmation email that said "Your trip is confirmed". We checked this stressful part of our trip off... come to find out 13 days later I called them to correct a birth date error only to be informed casually that our tickets were cancelled because "the price had gone up by $200".

We did not receive an email from Student Universe to let us know nor anything from the airline. And when asked they said it is in their policy that they don't need to inform us.

My family has been planning this trip since 2021. It is a big deal for us financially. We almost didn't go because we were looking in June and the flights we $800-900 dollars. I ended up looking in April and saw flights for $640. So we bite the bullet to get our family tickets. Now this is costing my family over $850 more for this vacation. This is the first time my parents are traveling out of the country and right now we have hotels, rentals cars, etc. booked. And no way to get there.

I have used this company for over 10 years. I am horrified! What a horrible thing to do. I will NEVER use this company again.

I thought a checked bag was included in the price of the tickets but it wasn't.

The flights were more expensive than looking on skyscanner

Traveler Alert: Beware of Hidden Fees and Changing Terms with StudentUniverse! 🚨

I'm currently dealing with a frustrating situation regarding a flight credit for a Fiji Airways flight from LAX to Brisbane booked through StudentUniverse. Here's what happened:

1 StudentUniverse didn't disclose that the credit was limited to one-way flights only
2 Did not disclose fees in correspondence until AFTER I agreed to the credit
3 Terms were changed months after the credit was issued
4 They're refusing to let me use the credit for a round-trip flight, even if I pay the difference

📢 Know your rights:

Airlines must clearly disclose credit terms upfront

You're entitled to fair treatment under US consumer protection laws

Recent DOT rules require more transparency from airlines

Has anyone else experienced problems with StudentUniverse or Fiji Airways credits?

Universe of liars, unethical people and incompetent staff! I booked flights to Europe that included baggage, with British Airways. When I went to the airline's website to see the booking it said that baggage was not included, although my booking details on Student Universe's website said it did. I rang three times to get this fixed, the first two times they said I didn't have to worry as luggage was included, but my booking was never updated to show this. The third time they said luggage was actually not included, it was a mistake during the booking process, they said. I complained as I showed them the screenshot that said luggage was included and the ticket was not cheap. They hang up on me, never answered my emails and then when I wanted to look for my booking again on their website, I got a message which said the details of the booking were no longer available, no details at all! I of course had to pay $300 to check in baggage on the day of travel. They also promised I would get a call back, I never did. This is a shocking organisation that tells you they sell cheap tickets and rip you off, have rude staff and engage in unethical practices. Go to any other travel agent, but avoid this one if you want to enjoy your trip. This is a an organisation that disrespects its customers, they are liars, and they should not exist.

The booking was very simple, but just as I was going to pay, they raised my price which I wasn't too thrilled about.

I am so happy that I was able to take advantage of the Holiday Deal for flying back home. I know my mom is going to be so happy when I tell her.